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Napleton Hyundai of Carmel
Indianapolis, IN
293 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 293 reviews
August 20, 2020
I worked with janae Andrews and she was awesome. Lots of energy. Reminds me of my friend. She was was delight. Really awesome woman to work with energy. Reminds me of my friend. She was was delight. Really awesome woman to work with More
by Ericabailey61
August 19, 2020
I enjoyed my visit to the dealership. The staff is knowledgeable and helpful. I will recommend this dealership to others. I was referred to you by a friend. knowledgeable and helpful. I will recommend this dealership to others. I was referred to you by a friend. More
by Jerrystern
Employees Worked With
Sherry Nally , Jennifer Hardge
August 14, 2020
I had the pleasure of leasing a Hyundai Sonata Limited and the service from Janae Andrews was phenomenal! From the start of the process to the finish she was amazing! I am never that thrill about leasing and the service from Janae Andrews was phenomenal! From the start of the process to the finish she was amazing! I am never that thrill about leasing a new car when that time comes around every 3 years, but with her professionalism, courtesy and knowledge, the deal went very smoothly. My concerns, she got me answers, minor things I needed resolved, she and the Napleton team they were on top of it. I would definitely recommend you check out Janae and the Napleton Hyundai Dealership! More
by slewisjohnson
Employees Worked With
Other Employees :
Mark and Mike thank you for such wonderful service!
August 13, 2020
Brandy is very knowledgeable and friendly. Her personality is upbeat and she is very attentive. She made sure I had all the information I needed about the vehicle I was interested in. I would defi personality is upbeat and she is very attentive. She made sure I had all the information I needed about the vehicle I was interested in. I would definitely recommend Napleton Hyndai to my family and friends More
by Aaamom378
Employees Worked With
Brandy spann
August 11, 2020
Tyler Schrum help me purchasing a new Ford F250 truck today he's great salesman will do more business with in future.Tanks Wayne Blakely today he's great salesman will do more business with in future.Tanks Wayne Blakely More
by Wcblakely1
Employees Worked With
August 11, 2020
Domenic was very amazing and provided very accurate information for my vehicle key also gave me the best deal I went and shopped at five different stores and he was the lowest by far please go see Dome information for my vehicle key also gave me the best deal I went and shopped at five different stores and he was the lowest by far please go see Domenic for all your shopping needs More
by ChevyMan123
Employees Worked With
August 11, 2020
Bought a car from Patrick and Tyler they both were very helpful. Was able to get a higher trim level sonata and they lower my payments helpful. Was able to get a higher trim level sonata and they lower my payments More
by Jon Smith
Employees Worked With
August 07, 2020
SHOUT OUT!!!!! I want to recognize the absolute best sales woman of the whole Napleton crew for her exceptional customer service from complete start to finish!!! Jojo is the best of the best. She has h sales woman of the whole Napleton crew for her exceptional customer service from complete start to finish!!! Jojo is the best of the best. She has helped me on every inquiry from clarification on terms of my deal to problematic issue resolution. Jojo is very personable yet still remains incredibly professional in her role. I first arrived at the dealership in regards to an older used vehicle I saw listed online and walked out with so much more than i had ever planned all do to Jojo'sexceptional skills. I can definitely say i intend to recommend Jojo at Napleton to anyone in search of a new vehicle. She is amazing and I am so fortunate to have been able to do business with her as she has went out of her way to appease my every need!!! More
by alyssa
Employees Worked With
Josephine Crawford
August 07, 2020
Great service throughout the whole sales process. Finance dept was great to work with and everything was as advertised. Sales Groupon worked as a team and delivered great service Finance dept was great to work with and everything was as advertised. Sales Groupon worked as a team and delivered great service More
by Kirk
August 06, 2020
SERVICE OVER CHARGE Beware!!! Had a service ripoff recently, needed a steering coupling replacement. I told service what was needed. The part cost less then $10, I w Beware!!! Had a service ripoff recently, needed a steering coupling replacement. I told service what was needed. The part cost less then $10, I was in hurry and didn't pay attention to bill. They charged me $140 for finding the problem. They also said I had to have the wheel alignment when installing the coupling, at $90. Later I checked with another dealer and the service manager said alignment wasn't needed. You be the judge!! I remember how honest Ed Napleton was in Blue Island, he didn't cheat people. More
by George
Employees Worked With
