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Napleton Hyundai of Carmel
Indianapolis, IN
296 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 296 reviews
August 25, 2020
I visited to test drive a Santa Fe that I saw on the internet. We test drove and liked the car. When we talked about finances they had added $2000 to the price for a rim and tire warranty and a tracking internet. We test drove and liked the car. When we talked about finances they had added $2000 to the price for a rim and tire warranty and a tracking device. We asked them to knock off those charges and they would only agree to $1000 off. Though the car was worth the extra $1000 I declined to purchase on the principal of not honoring the internet price. My salesman was Joey. He was knowledgeable and polite , however the finance guy saying he would sell it at the auction before he would take a penny less was a bit unnecessary. His name eludes me. They did try to show me a different vehicle but after a 45 minute drive there and an hour disagreeing about the extra cost I left. I felt this to be a bait and switch type tactic. More
by jwabbott1
Employees Worked With
August 23, 2020
The staff was very friendly! They were very knowledgeable about the technology & safety of their cars! I Would definitely recommend to my friends and family!! about the technology & safety of their cars! I Would definitely recommend to my friends and family!! More
by munchkinmom
Employees Worked With
sherry
August 21, 2020
I seen this woman drinking a monster energy drink and boy she didn’t need that. Her energy was enough to fill every dealership on 96th street. Thank you for good service she didn’t need that. Her energy was enough to fill every dealership on 96th street. Thank you for good service More
by aaronpeariso
Employees Worked With
August 20, 2020
I worked with janae Andrews and she was awesome. Lots of energy. Reminds me of my friend. She was was delight. Really awesome woman to work with energy. Reminds me of my friend. She was was delight. Really awesome woman to work with More
by Ericabailey61
August 19, 2020
I enjoyed my visit to the dealership. The staff is knowledgeable and helpful. I will recommend this dealership to others. I was referred to you by a friend. knowledgeable and helpful. I will recommend this dealership to others. I was referred to you by a friend. More
by Jerrystern
Employees Worked With
Sherry Nally , Jennifer Hardge
August 14, 2020
I had the pleasure of leasing a Hyundai Sonata Limited and the service from Janae Andrews was phenomenal! From the start of the process to the finish she was amazing! I am never that thrill about leasing and the service from Janae Andrews was phenomenal! From the start of the process to the finish she was amazing! I am never that thrill about leasing a new car when that time comes around every 3 years, but with her professionalism, courtesy and knowledge, the deal went very smoothly. My concerns, she got me answers, minor things I needed resolved, she and the Napleton team they were on top of it. I would definitely recommend you check out Janae and the Napleton Hyundai Dealership! More
by slewisjohnson
Employees Worked With
Other Employees :
Mark and Mike thank you for such wonderful service!
August 13, 2020
Brandy is very knowledgeable and friendly. Her personality is upbeat and she is very attentive. She made sure I had all the information I needed about the vehicle I was interested in. I would defi personality is upbeat and she is very attentive. She made sure I had all the information I needed about the vehicle I was interested in. I would definitely recommend Napleton Hyndai to my family and friends More
by Aaamom378
Employees Worked With
Brandy spann
August 11, 2020
Tyler Schrum help me purchasing a new Ford F250 truck today he's great salesman will do more business with in future.Tanks Wayne Blakely today he's great salesman will do more business with in future.Tanks Wayne Blakely More
by Wcblakely1
Employees Worked With
August 11, 2020
Domenic was very amazing and provided very accurate information for my vehicle key also gave me the best deal I went and shopped at five different stores and he was the lowest by far please go see Dome information for my vehicle key also gave me the best deal I went and shopped at five different stores and he was the lowest by far please go see Domenic for all your shopping needs More
by ChevyMan123
Employees Worked With
August 11, 2020
Bought a car from Patrick and Tyler they both were very helpful. Was able to get a higher trim level sonata and they lower my payments helpful. Was able to get a higher trim level sonata and they lower my payments More
by Jon Smith
Employees Worked With
