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Napleton Hyundai of Carmel
Indianapolis, IN
293 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 293 reviews
September 15, 2020
I was exceptional pleased working tim dement. I didnt feel like i was getting the run around and he communicated with me like he said he was. He's a man of his word putting the customer first. I would re feel like i was getting the run around and he communicated with me like he said he was. He's a man of his word putting the customer first. I would recommend other people doing business with napleton to contact Tim Dement. I rate him 5 stars More
by James
Employees Worked With
September 12, 2020
Great dealership not pushy or aggressive would def recommend my friends and family. Tyler help me with my purchase of a 2020 palisade. Thanks again! recommend my friends and family. Tyler help me with my purchase of a 2020 palisade. Thanks again! More
by Jon Smith
Employees Worked With
September 02, 2020
Sales team worked with me to get me the price and monthly payment I needed, they addressed any issues I had quickly and didn’t pressure the sell payment I needed, they addressed any issues I had quickly and didn’t pressure the sell More
by Wiseguy65
August 29, 2020
Very nice and understanding lady don’t hesitate to work with her you won’t regret it everything will get done and you’ll be happy 😃 with her you won’t regret it everything will get done and you’ll be happy 😃 More
by Marshaye20
Employees Worked With
August 29, 2020
Best car dealer ever they very reasonable helpful and have great customer service ask for Janae Andrews her customer service skills are very impressive and very outstanding have great customer service ask for Janae Andrews her customer service skills are very impressive and very outstanding More
by Ashhodges25
Employees Worked With
August 27, 2020
She did a great job! I would recommend her. It was great to work with her and she was very helpful. I would definitely go back to her. to work with her and she was very helpful. I would definitely go back to her. More
by Okasha Hameed
Employees Worked With
August 26, 2020
I had a great experience with more than just one associate. Everyone was very nice working with me to get me the xar I wanted and for the price I could afford. associate. Everyone was very nice working with me to get me the xar I wanted and for the price I could afford. More
by ddutton5861
Employees Worked With
August 25, 2020
I visited to test drive a Santa Fe that I saw on the internet. We test drove and liked the car. When we talked about finances they had added $2000 to the price for a rim and tire warranty and a tracking internet. We test drove and liked the car. When we talked about finances they had added $2000 to the price for a rim and tire warranty and a tracking device. We asked them to knock off those charges and they would only agree to $1000 off. Though the car was worth the extra $1000 I declined to purchase on the principal of not honoring the internet price. My salesman was Joey. He was knowledgeable and polite , however the finance guy saying he would sell it at the auction before he would take a penny less was a bit unnecessary. His name eludes me. They did try to show me a different vehicle but after a 45 minute drive there and an hour disagreeing about the extra cost I left. I felt this to be a bait and switch type tactic. More
by jwabbott1
Employees Worked With
August 23, 2020
The staff was very friendly! They were very knowledgeable about the technology & safety of their cars! I Would definitely recommend to my friends and family!! about the technology & safety of their cars! I Would definitely recommend to my friends and family!! More
by munchkinmom
Employees Worked With
sherry
August 21, 2020
I seen this woman drinking a monster energy drink and boy she didn’t need that. Her energy was enough to fill every dealership on 96th street. Thank you for good service she didn’t need that. Her energy was enough to fill every dealership on 96th street. Thank you for good service More
by aaronpeariso
Employees Worked With
