Castle Honda - Service Center

I've had two experiences here at the service department. Honestly I was over charged both times that I was there. For routine replacement of things, I paid over $1500 total. This is for things like coolant Honestly I was over charged both times that I was there. For routine replacement of things, I paid over $1500 total. This is for things like coolant and brake fluids flushed, oil change, and spark plugs replaced on a car with just 50,000 miles. The labor costs are insanely outrageous. They may tell you how much the parts cost but they don't tell you the labor fees upfront. There's a certain layer of deceit: they focus on your discounts but don't ever give you a solid number up front. I'm not a pushover but felt like I wasn't given all the information initially. Shame on them! At best their communication with customers suck. At worst they are dishonest and overcharging you. I will never go again. Please just learn from me and don't go here. That would make me feel so much better. Go where someone will do the work and tell you how much it costs upfront. More

Stay away from Castle Honda! They are taking advantage of senior citizens. I was their regular customer since 2013 before I realized the outrageous scam they expose customers t They are taking advantage of senior citizens. I was their regular customer since 2013 before I realized the outrageous scam they expose customers to. My car has less than 27000 miles. Oil was changed on December 1. 2018. and the next service was scheduled for May 31st. 2019. I came on June 1st. The representative - Mr. Hammad - explained that, besides oil change (note: oil life was 20%), there were other important reasons they asked me to come in May. Specifically, according to my car records, the fluid replacement (brake and transmission) was in order. To my astonishment, he explained that brake and transmission fluids have to be replaced yearly. He even wrote a few vague words about that need, per my request. I asked him if it is time for a new car, but he told me clearly that my car is in excellent condition. As soon as I came home, I went through the invoices. Here are a few points: - November 2017: brake fluid exchange - August 2018: fuel system service - March 2018: replaced transmission fluid - June 2019: oil, brake and transmission fluid exchange - I have free oil and filter change for life, but in the last several years, I am paying Castle Honda for that service. - Engine oil is also replaced more frequently than Honda recommends. There are some other questionable items, but I'll leave them aside for now. I filled a survey they sent me a week ago, but it seems that nobody cares. So, stay away from Castle Honda! More

Stay away from Castle Honda Service Department Do not take your car to the service department. These are a whole bunch of crooks that are scamming senior citizens who can't defend themselves. I too Do not take your car to the service department. These are a whole bunch of crooks that are scamming senior citizens who can't defend themselves. I took my car last Saturday to get my AC fixed. The only reason I took my car to Honda Castle was because it was under warranty for an AC repaired for which I paid $815. I had the bad luck of dealing with Anna Randall who came with a list of services needed for over $650. I told her that I could not afford such amount o f money and asked her to give me the 2 top priorities on her list in order to have my AC working. I also told her that I was not interested in spending a lot of money in my car because I was planning to buy a new one. Following her recommendations, I paid $327.58. On the way home, my sister drove my car and I drove my daughter's in laws vehicle. Later that day, I noticed that the AC was not working. Tuesday morning I called the service department and they told me to go the next day. The next day, Anna Randall made me wait a couple hours and then came with another of her famous lists with a number of "services needed" for a total of $648 extra. I asked for my money back in order to take my car to another place and she referred me to them manager, Dan Kelleher who scratched out the $648 amount with his pen and told me that that amount was incorrect. He gave me a lot of excuses and asked me for another $240. Kelleher did not resolve my problem but he made sure to keep the invoice with the scratched amount so I didn't have any evidence. He gave me a new estimate for $240. I left the place with no AC and $327.58 less in my bank account. No apologies and no resolution to my problem. I will file a complaint with the Attorney General and the BBB. More

Since 2-3 years faking repairs to sell parts I visit this service center since almost 12 years. But, I noticed that since last 2-3 years they are faking repairs to sell the parts from their parts I visit this service center since almost 12 years. But, I noticed that since last 2-3 years they are faking repairs to sell the parts from their parts department. Since some of the people are not knowledgeable with the auto repairs, they scare them bringing a part and says car can break down and create a mindset for people coming to service into replacing the parts. Sometimes I feel like they are pulling the parts themselves and says the parts are loose and needs new parts. Their service people, sales people are tied up into deceiving car owners. This place needs a undercover/secret inspection for best practices so future car owners are not effected. Their past practices were way better than current money minting practices to sell labor and parts. More

Friendly & excellent service Just hand my 2016 Honda Accord serived at Castle Honda in Morton Grove, Ill. Dan, the service manager, made sure that all the repairs I needed were do Just hand my 2016 Honda Accord serived at Castle Honda in Morton Grove, Ill. Dan, the service manager, made sure that all the repairs I needed were done, and kept me updated as I waited for my car. I have always had my Honda's service at Castle and because of Dan will continue to do so in the future. More

The way it should be I'm a Service customer and have had great experience with Castle so I stopped by when it was time to buy. Tony Chammas made the process super easy fro I'm a Service customer and have had great experience with Castle so I stopped by when it was time to buy. Tony Chammas made the process super easy from start to finish - straight talk, no games, fantastic price. He really respected my time and kept things moving at the pace I wanted without pushing. Highly recommend this dealership and Tony. The service team is also top notch. My older car had a AC problem that other Honda service dealers just made worse, Castle fixed it first time and even drove me to work. Sales or Service, this is how it's supposed to be done! More

Bad service Ania Randall is a liar! Instead of being concerned with the cimustimer in the phone she ewas more concerned with hbher co worker conversation! Awesome Ania Randall is a liar! Instead of being concerned with the cimustimer in the phone she ewas more concerned with hbher co worker conversation! Awesome!!!! More

General Service I bought my car in December through Harris and Noura. They made sure they gave me the best price possible along with amazing features. I came back 4 m I bought my car in December through Harris and Noura. They made sure they gave me the best price possible along with amazing features. I came back 4 months later for an oil change and they were more than willing to accommodate my requests. The GM AJ along with Harris and Noura made sure that I was guided to the right place to get the services needed on my car and so that I am satisfied. Along with that they were willing to give my car an overall check up to make sure that the car is running fine and that if there were any issues, parts would be orders and installed through my warranty. That being said, all the promises I was given when buying the car were kept along with providing additional services. I would highly recommend this dealer along with the employees there specially the ones mentioned above. More

Engine issue I was very disappointed in a Castle experience. I feel like they were borderline lying to me regarding an issue with a minivan. Basically they said on I was very disappointed in a Castle experience. I feel like they were borderline lying to me regarding an issue with a minivan. Basically they said one thing and then when questioned about it, changed the story. It came down to a known issue with my minivan that the symptoms I described I had matched with what the issue was. But they would not acknowledge it. They came up with excuses and changed the story so that my issue "could not be the issue" that was well documented. There are just times when you are know you are being screwed and basically have no alternative. I have heard other indicate issues with Castle as well. Never going there again. I will drive the extra distance to a different Honda dealership. Castle really puts a blemish on what would be a excellent Honda image in my mind. More

Bad experience - car service Castle Honda services folks are crooks! I got my car serviced today, the price estimate they gave me was already inflated and said they gave me 15% di Castle Honda services folks are crooks! I got my car serviced today, the price estimate they gave me was already inflated and said they gave me 15% discount on everything. After getting the service done i went to other Honda dealership nearby, the cost for doing same job was $200 less. NEVER GOING BACK TO THESE CROOKS. NOT RECOMMENDED!! I WISH I CAN GIVE 0 STAR TO THEM! More