Castle Honda - Service Center

My 2023 Honda HRV was sitting in the parking lot of my school when the back window exploded outward. No impact. School surveillance cameras show the window shattering. Just exploded on its own. Overcast, school when the back window exploded outward. No impact. School surveillance cameras show the window shattering. Just exploded on its own. Overcast, cloudy, light on and off rain and roughly 60-65 degrees F outside. I used the defroster in the morning which apparently may be connected to factory malfunctioning of the rear windshield. Drove to Napleton Honda in Morton Grove and was turned away with no assistance offered. Been trying to reach manager but no call back. Desperate to get help, I drove 56 minutes to another Honda dealership and was helped immediately. Not sure why one Honda dealership was able to help me but not Napleton Honda in Morton Grove. More

Very friendly staff. Easy to schedule or reschedule appointments. Always explain the process what is and schedule be done Easy to schedule or reschedule appointments. Always explain the process what is and schedule be done More

Bought 4 tires from Castle Honda in November 2021 & later that month Napleton take over the facility. When I bought the tires I was told that the new ownership will honor the warranty on tires, but when I w that month Napleton take over the facility. When I bought the tires I was told that the new ownership will honor the warranty on tires, but when I went for the tire issues the service department denied to honor the warranty on tires and told that I have to pay the for Tire rotation & tire replacement, which is damaged. I left couple of messages for both GM & Service manager but never received the call or any solution to this. Anyone, who has the same kind of issues with service dept. or someone advice what to do next. More

What to say? I went to Napleton Honda of Morton Grove for regular maintenance. (My first time there.) The fee they charged was OK. The wait was long but not the l I went to Napleton Honda of Morton Grove for regular maintenance. (My first time there.) The fee they charged was OK. The wait was long but not the longest. But the sales adviser (A.R.) apparently made a mistake with the bill and charged me more than expected. If I had not pointed it out, I would have paid extra. That was avoided eventually and that also was not the first time someone miscalculated the charges on a bill. So, no big deal. She did not give me an inspection checklist either and when I asked for one, she immediately printed a one-page report showing how great everything was on my car. The problem is, as I realize now, the report is for someone else's car! You have to check everything twice at this dealership. The bright side is that I can assure the owner of the vehicle with ~65k mileage that they shall drive their car with confidence. At this point, I don't even know if they performed the "multi-point inspection" on my car. My impression is that some of their advisers are not taking their jobs seriously. More

The service department at this Castle Honda (now Napleton Honda) took advantage of my mother, a 90 year old woman on a fixed income when she visited the dealer for a simple oil change. The service writer ( Honda) took advantage of my mother, a 90 year old woman on a fixed income when she visited the dealer for a simple oil change. The service writer (Hammad Ashgar) sold her a number of services (transmission fluid exchange, coolant exchange, brake fluid exchange, fuel system service) that were unnecessary for a 2 year old vehicle with 600 miles (yes, 600 miles) and operating properly. The bill totaled over $1,100.00. I have made many attempts to reach the Service Manager Dan who has yet to return any of my calls. It is unfortunate that this dealership chose to prey on an elderly woman. More

Had my daughters pilot serviced on monday.Mike , serv Had my daughters pilot serviced on monday. Mike , serv advisor was awesome. Helpful, professional and got the necessary repairs done quickly. Rate h Had my daughters pilot serviced on monday. Mike , serv advisor was awesome. Helpful, professional and got the necessary repairs done quickly. Rate him 5☆☆☆☆☆, 2 thumbs up. Reg phone receptionist is always friendy and courteous. Shes the very best More

I have a 2019 Honda CRV. I went to Castle Honda few times for services. Meet Lukas Sok at service department, and I was very impressed by his service. Lukasz is the most friendly person whom I ever met in au for services. Meet Lukas Sok at service department, and I was very impressed by his service. Lukasz is the most friendly person whom I ever met in auto service business. He is knowledgeable, exactly know what he doing. Great work attitude. Willing to help figure the problems. In the future, I will back to this place for my car service for sure. More

They try to get more money out of you. I go in for a simple oil change for a car that is fairly new, and they always find away to get more out of you. Your bill will be very expensive. This kind of tact simple oil change for a car that is fairly new, and they always find away to get more out of you. Your bill will be very expensive. This kind of tactful practice, just chases your customers away, and they go to other Honda dealerships. More

Unreliable recommendations I, too, do not feel that I can trust the recommendations for "required" service any more. They have resulted in huge bills. I was recently told by H I, too, do not feel that I can trust the recommendations for "required" service any more. They have resulted in huge bills. I was recently told by Honda Customer Relations (headquarters) that the Maintenance Minder should alert me to required service needed and because of my low mileage , the services I was charged for were probably a case of "upselling". I feel very much taken advantage of. More

If you don't call, you know nothing Left car for a 2-3 day repair on Monday . Called on Thursday and was told the missing part was en route. There was a part missing-at this point, the Left car for a 2-3 day repair on Monday . Called on Thursday and was told the missing part was en route. There was a part missing-at this point, they has the car for 3 days and still did not have all the necessary parts??? We were also told someone would pick up my husband for a loaner on Friday . After waiting for over an hour, he called and said someone would drop him off to pick up the loaner. The mechanic told him on Friday when picking up the loaner that the part had arrived. When he asked if the car would be done on Saturday, the mechanic said that was a busy day and he would not work on the car that day, Today is Monday and we called to pick up the car and was told he needed to test drive it, but they would call when completed. We called at 5, and was told our car was done. Of course the 10% long time customer discount was omitted. Anna the shift manager does not call customers with service updates. Shouldn't this task be assigned to someone? Also shouldn't someone check over the final bill to make sure it is correct? A $300 savings is a substantial sum to most people. What is the escalation process for the service department if you are dealing with a shift supervisor and getting sub standard service? More