Napleton Honda of Morton Grove

Since 2-3 years faking repairs to sell parts I visit this service center since almost 12 years. But, I noticed that since last 2-3 years they are faking repairs to sell the parts from their parts I visit this service center since almost 12 years. But, I noticed that since last 2-3 years they are faking repairs to sell the parts from their parts department. Since some of the people are not knowledgeable with the auto repairs, they scare them bringing a part and says car can break down and create a mindset for people coming to service into replacing the parts. Sometimes I feel like they are pulling the parts themselves and says the parts are loose and needs new parts. Their service people, sales people are tied up into deceiving car owners. This place needs a undercover/secret inspection for best practices so future car owners are not effected. Their past practices were way better than current money minting practices to sell labor and parts. More

As good as it gets! I am now the proud owner of a two-year old Honda HRV EX-L with Navi - with only 5,000 miles on it! I cannot say enough good things about my sales per I am now the proud owner of a two-year old Honda HRV EX-L with Navi - with only 5,000 miles on it! I cannot say enough good things about my sales person, Tony Chammas! From the minute I walked in the door and was greeted by Tony til the minute I drove away in my new car, he was attentive, helpful, cheerful, and very respectful of my needs. I had identified a few HRVs on the internet that I wanted to look at, but Tony patiently walked me through the decision process to make sure it was the right car for me. I started the process Friday afternoon, when I took a test drive. There was no pressure when I asked to "sleep on it" before making a final decision. I came back on Saturday to wrap up the deal. Tony and I worked out a very fair price. He walked me through all the features of my new car and even synced my phone to its Bluetooth! I must also commend Yuri, the financing manager. Even though he was unable to meet the loan rate I got through my credit union, he remained extremely pleasant as he walked us through our extended warranty options and gave us the time to make the best possible choice at a very good price. All in all, the entire process was far better and easier than I thought was possible! I wholeheartedly recommend Tony and Castle Honda for your next new or used car purchase! More

IF YOU WANT TO BE TREATED LIKE FAMILY ASK FOR HARRIS & NORA if you want to make sure you don’t get hassled and lied to just so these dealerships can make their money then make sure you go to Castle Honda and y if you want to make sure you don’t get hassled and lied to just so these dealerships can make their money then make sure you go to Castle Honda and you ask for Harris and Nora. They are the sweetest people I’ve ever came across when it comes to dealing with purchasing cars. They went above and beyond to help me purchase my family’s vehicle. There were some things that had they not done for me, I would have not been able to have a car for my family’s needs . In life sometimes we all get hit with tough times and in those tough times you need people like Harris and Nora on your side to help you I believe God sends them in your life as angels and these two were angels in our situation so what do you got to lose. If you need a car try them out, you’ll see for yourself More

Mazen Bittar I have now bought 2 cars from Mazen. The process has been extremely easy and even better yet, Mazen is the nicest person! Thank you again for making I have now bought 2 cars from Mazen. The process has been extremely easy and even better yet, Mazen is the nicest person! Thank you again for making what can sometimes be a not so great experience, extremely pleasant! Thanks, Linda Finnell More

Great Salesman My wife and I bought a new Honda Odyssey from Tony Chammas. Tony was friendly, good-natured, and gave us a great deal. Even after the deal was made, My wife and I bought a new Honda Odyssey from Tony Chammas. Tony was friendly, good-natured, and gave us a great deal. Even after the deal was made, he followed through and did everything he said he would. Overall, a great car-buying experience. More

Friendly & excellent service Just hand my 2016 Honda Accord serived at Castle Honda in Morton Grove, Ill. Dan, the service manager, made sure that all the repairs I needed were do Just hand my 2016 Honda Accord serived at Castle Honda in Morton Grove, Ill. Dan, the service manager, made sure that all the repairs I needed were done, and kept me updated as I waited for my car. I have always had my Honda's service at Castle and because of Dan will continue to do so in the future. More

Efficient and Affordable... with Great Customer Service My wife and I went into Castle Honda as we were in the market for a Honda Pilot. After being at other dealerships that afternoon, we walked in the do My wife and I went into Castle Honda as we were in the market for a Honda Pilot. After being at other dealerships that afternoon, we walked in the door and met Harris. We know what we wanted and Harris wasted no time in showing us a few vehicles with different options, and enthusiastically taking time to explain the features, pros/cons, and considerations we should make in selecting the perfect car for us. As it happens, they did not have our final selection on property, but Harris did not hesitate to order the Pilot with all of the specs we desired. Our car was ready for pick up in less than one day! Harris and the sales team all but eliminated the typical process, cut direct to what we wanted, and no run around. Honestly, the fastest and most efficient car buying experience we have ever had. More

Just Honest Sales I can't go on about how honest and helpful their whole staff is here. We purchased by wife's 2019 pilot from here a few months ago and haven't been mo I can't go on about how honest and helpful their whole staff is here. We purchased by wife's 2019 pilot from here a few months ago and haven't been more pleased. They have a very large inventory for what seems to be a smaller dealership from the street side. Also if they don't have the specific car you want they will go above and beyond to locate one for you. The staff is very knowledgeable about the vehicles and went above my expectations in walking me through the car. I'm a car guy myself that does a lot of research and I was even impressed by the level of detail. I think what stood out most for me was the financing piece. The Finance Manager Shamoun, spent a through amount of time with us explaining all of our options. He even weighed the pros and cons of Honda financing vs the Third party which was a surprise. Also he offered very honest advice regarding all of the add-ons you can purchase such as an extended warranty. Again, I consider myself an informed consumer especially with car purchasing and was taken aback by the honesty. Never felt pressured or tried to be upsold like I have in other delearships and felt as if these guys were my friends walking me through the whole process. Would recommend this dealership to anyone! More

BEWARE! LYING, MANIPULATIVE AND DISHONEST DEALERSHIP I negotiated a deal to trade in my car and buy a new 2018 CR-V two weeks ago directly with Nora the Sales Manager. The terms were agreed upon and I e I negotiated a deal to trade in my car and buy a new 2018 CR-V two weeks ago directly with Nora the Sales Manager. The terms were agreed upon and I even provided a deposit. Nora waited until after I had gathered all of my things out of my old car - ipass, insurance and registration, emptied the glove box, map pockets, console and trunk. Then she told me she couldn't sell me the car at the price we had already agreed to and I had placed a deposit on, followed by doing a disappearing act into some back office, knowing that I had an appointment and needed to leave ASAP. I finally found her and she told me that my trade-in wasn't worth the amount that SHE HAD OFFERED ME and "she'd get fired" if she honored the deal. I ultimately left in my old car rather than paying an additional $800. Do not trust Nora or Castle! Not only did she renege on the deal we had worked on for several hours, but during the negotiation she tried to scam me into paying the destination charge of $995 TWICE (once in the MSRP of the car and again as a separate line item on the paperwork). when I called it to her attention, she deducted it. Nora also tacked on an additional $76 for new plates when I just intended to transfer my old ones - that could have padded their profit too. Many people are not as good with math and numbers as I am, but no one excels at dishonesty like Nora! More

Castle tried to take advantage of my mother, AVOID THEM! My senior, pensioner, mother went to Castle to purchase a new CR-V. She arrived prepared with research on pricing and negotiated the deal with Nora, t My senior, pensioner, mother went to Castle to purchase a new CR-V. She arrived prepared with research on pricing and negotiated the deal with Nora, the sales manager. After arriving at an agreed upon price my mom sent me a copy of the paperwork which showed Castle charging a $995 destination charge -- seems legit right, EXCEPT the destination charge is ALREADY PART OF THE MSRP OF THE CAR under federal law! It's already built into the price and even written on the window sticker! Nora was trying to DOUBLE CHARGE my mom the $995 destination fee. Sound like CONSUMER FRAUD? When I caught this attempt to take advantage of my mother, Nora removed the second destination fee without a fight, but then things went from bad to worse. Nora asked for a deposit to hold the car and the deal. Being reasonable my mom provided the deposit. After paying the deposit, Nora began to claim that the car my mom was trading in did not have factory navigation. (Keep in mind Castle has already looked at, been in, and test driven the car so they couldn't have just "made this discovery"). My mom explained that it was factory navigation but Nora tried to add $1,000 to the price of the deal saying that my mom "needed to pay more" and "she would lose her job" over a deal that NORA, the MANAGER had herself approved. My mom left and returned the next day with a copy of the window sticker for her trade-in showing factory installed navigation in black and white. Nora then said she wanted another $800 on the deal if my mom wanted to move forward with no justification whatsoever. My mom left, better to deal with good people who aren't trying to scam you every step of the way when buying a $30,000+ car. My mom mentioned making sure that others are warned of her experience and Nora said "Go ahead, I don't care". Let's make Castle Honda care. STAY AWAY FROM CASTLE HONDA!!!! More