Napleton Honda of Morton Grove

I purchased a 2008 Honda Odyessey and was promissed several fixes on the used vehicle on purchase. after 5 months of calling and leaving lessages it finally said I was coming in..have the parts ready. several fixes on the used vehicle on purchase. after 5 months of calling and leaving lessages it finally said I was coming in..have the parts ready. All three managers in used cars ignored my messages and phone calls..overall worst car buying experience ever. deal was great on car..but service was the worst I have ever had after buying three other cars in my life. More

Overall a very negative experience. I made a purchase at this dealership a number of years ago which was fine, and so went back for the new purchase - what a terrible mistake! The staff are very casual, unf this dealership a number of years ago which was fine, and so went back for the new purchase - what a terrible mistake! The staff are very casual, unfriendly and frankly unprofessional in their interaction with customers - I walked out and will never purchase at this dealership. More

Got my honda in 2007 and had my first oil changes for free the 4th one cost me $60. Way overpriced and never went back for their oil change. Went for an appointment to make sure everything was fine with free the 4th one cost me $60. Way overpriced and never went back for their oil change. Went for an appointment to make sure everything was fine with my car because it was very loud and the engine did not sound good. All they did was start the car and listen to the engine. The problem was not resolved. Now my car is back at Castle Honda Car Service for the same problem and finally they said that the noise in the cars engine is not right and its about time they take a look at it. Walking in the Service Center no one is interested in assisting you and the person who was working with me was rude and had no customer service experience. Anything I would say was answered with rudeness and rolled eyes. Its about time they get some customer service skills in there. More

My 2006 Accord was hesitating on acceleration especially when cold. Vince from Service Department has provided me with a rental car free of charge so they could diagnose the problem first thing in the morni when cold. Vince from Service Department has provided me with a rental car free of charge so they could diagnose the problem first thing in the morning when the car is cold. The car was there for two days because no code was showing at the diagnostics. With the help of Honda Head Office they have determine that it could be caused by three things, first being the least expensive of using premium gas from Shell to clean the fuel jets. This proved to be the culprit. Thank you Castle Honda Service Department for the good advice and providing me with a free car for a couple of days. Ted Slugocki More

I went to this dealer at the recommendation of a friend who purchased a used car. I was excited as I walked into the dealership ready to make my first new car purchase. I did all the research and I knew who purchased a used car. I was excited as I walked into the dealership ready to make my first new car purchase. I did all the research and I knew what I was looking for. I looked up and saw some reviews about this dealer's reputation, but I am an objective person and I went in there with an open mind. I was greeted by a friendly staff person, but I asked to see Mike, since I had spoken to him on the phone. He informed me there were Honda Insights available, however, when I arrived there was only one 2011 available. Since it was a busy weekend, I figured a lot of people were buying cars, so I took this car out for a test drive. Mike just handed me the keys and told me to go ahead and drive it. I told him I had never test driven a car and he said he would just wait for me, didn't give me any instructions or provide more info about this hybrid vehicle. I drove it and loved it, and I returned ready to make a deal. He did not greet me so I walked over to his desk. I sat down and he just stared at me. I told him I liked the car and asked if he could tell me more information, maybe I overlooked something in my research. I thought he would walk me over to the car and show me all the features, however, he did not. All he told me was that it was a hybrid, it would save me gas money, etc. I asked him for the price, and questioned him on the APR. By this time, I felt uncomfortable and dissatisfied with our interaction. I felt he could have given me more info. about the car, and been more personable and open to answering questions. I walked in having every intention on walking out with a new car, but I left with a bad experience. I would not recommend this dealership to my friends or family. More

Brought my 2005 Odyssey in for recall regarding braking system seal kit. Engine light also on due to B-1 catalytic convertor. Repairs made and inspection revealed worn rear brake pads needed to be replaced system seal kit. Engine light also on due to B-1 catalytic convertor. Repairs made and inspection revealed worn rear brake pads needed to be replaced. Power seat on drivers side malfuctioned and was repaired. All work was done timely and service staff Rob Kolodny was very helpful and professional. More

Dealt on line with Mike A. E-mail their web site and got no hassle internet quote within an hour. Straight forward pricing with out any xx like some other local dealers. No forced add ons or market adjustme no hassle internet quote within an hour. Straight forward pricing with out any xx like some other local dealers. No forced add ons or market adjustment fees. Came in on Saturday to pick up the car no surprises no games or bait and switch, just the price that we agreed on. It took about an hour to do the paper work and I drove off with my new Accord from Castle. They have free car washes as well and I been using it for few weeks now. More

Attempted to contact dealer through websites listed on cars.com and edmunds.com for a price quote and inventory questions. They never emailed or called. Additionally there website is awful, slow to upload cars.com and edmunds.com for a price quote and inventory questions. They never emailed or called. Additionally there website is awful, slow to upload and will not show you their current inventory. More

Overall experience was outstanding. We made last minute changes in the vehicle, including the color, and they were accomodated in a very prompt and friendly manner. The car was ready when promised. The e changes in the vehicle, including the color, and they were accomodated in a very prompt and friendly manner. The car was ready when promised. The entire transaction went as smooth as possible and we could not be happier with Nora, Mark and complete staff at Castle Honda. More

Bill Jew was awesome! Treated me with respect and integrity. Didn't play any games. I received a great price, fabulous financing, excellent customer service and reasonable trade-in price. I highly re integrity. Didn't play any games. I received a great price, fabulous financing, excellent customer service and reasonable trade-in price. I highly recommend him and Castle Honda. Thank you for a truly no hassle experience! More