Napleton Honda of Morton Grove

New Service Customer I had to take my car to a dealer because of a seat belt part. I originally took it to O'Hare Honda, now AutoNation; worst experience ever; so bad, th I had to take my car to a dealer because of a seat belt part. I originally took it to O'Hare Honda, now AutoNation; worst experience ever; so bad, that it took me over a year to try again. I decided to try Castle Honda. The experience with my Castle Service Advisor, Rob Kolodny, was beyond my expectations and so pleasant, that I decided to take my car back a couple of months later to see if the service was consistent; I wanted to make sure the car was winter ready. I just had my car serviced for the 3rd time at Castle; needed an oil change. Each experience has been as wonderful as the last, and now Castle Honda is my new service center primarily because of my Service Advisor, Rob Kolodny. When I make my online appointments, I always choose Rob. The rest of the guys are probably equally excellent, but I'm not adventurous. More

Great Experience With Tony at Castle Honda Tony Chammas helped me in the purchase of my new Accord. He was low key, friendly and allowed me the time to make a thought out decision. He was knowl Tony Chammas helped me in the purchase of my new Accord. He was low key, friendly and allowed me the time to make a thought out decision. He was knowledgeable, professional and took the time to answer all my questions before and after the sale. Because of this, I felt relaxed and confident before and after the sale. I would highly recommend Tony and Castle Honda. Sherry S More

Felt very welcome I worked with Tony, great representative also very knowledgable. Made my time there worth while. I would definitely go back for assistance. Great ove I worked with Tony, great representative also very knowledgable. Made my time there worth while. I would definitely go back for assistance. Great over all experience made sure we got what we needed, explained every feature on vehicle, would recommend tony when visiting this dealership. thanks again! More

BEWARE OF FINANCE MANAGER MARIAN CIERPIALA AND CASTLE HONDA DONT BUY CAR FROM THEM…..I HAD THE WORSE CAR BUYING EXPERIENCE WITH THEM. I brought 2014 honda odyssey from castle honda. I got a quote from a differ DONT BUY CAR FROM THEM…..I HAD THE WORSE CAR BUYING EXPERIENCE WITH THEM. I brought 2014 honda odyssey from castle honda. I got a quote from a different dealership through online and i took it with me here. The sale person said he will will match the price so everything good till now. so we went to finance depart and we talked to Marian Cierpiala for loan. Marian talked to us into buying extended warranty and he said if u are not satisfied with the warranty u can cancel it anytime within 60 days and u will get Full money back. He never explains that warranty is a PACKAGE that includes warranty plus Low Jack together for a price. He never explains it about Low Jack that once u install it u cannot uninstall it even if u cancel the warranty. U will only get warranty money back. Secondly after buying the car when we reached home i checked buying papers in detail and i realize he charged us insurance charges for $1800 without even explaining to us or talking to us. When i went back to talk to him to cancel that charges he refuses to take it out and he said he explained those charges before i signed the papers. Both me and my wife can't recall about him explaining those charges and by law he is suppose to cancel those charges if i don't want it. (U know thats his commission any extra charges). So we have to complain it to Honda Corporate and finally the senior manager agreed to cancel those charges out. More

first new car purchase and shopped around to 6 dealers Dan Pak was the dealer I chose at Castle Honda. He was terrific-- I asked the best price and he extended one. I asked for a test drive and one-on-one Dan Pak was the dealer I chose at Castle Honda. He was terrific-- I asked the best price and he extended one. I asked for a test drive and one-on-one introduction to the Honda Fit and he was very personable, considerate and always reachable by phone. I purchased a car today. I shopped around and ran across some personalities (me being nice) and Dan stood head and shoulders above the rest. I don't leave a 5 star unless I mean it.. I stand behind this review. More

Great deal and great service I visited Castle Honda to buy a 2014 Odyssey and met Dan Pak. Dan was really friendly, courteous, and professional. Very easy to talk to. He recommen I visited Castle Honda to buy a 2014 Odyssey and met Dan Pak. Dan was really friendly, courteous, and professional. Very easy to talk to. He recommended 2015 Odyssey instead of 2014 and the price was good enough. Other dealers were struggling to bring a color what I like but he brought it to me within 2days. I would highly recommend Dan Pak. More

Casltle Honda's Tom Koss From the moment I walked up to the door of this dealership I had a smile on my face. Tom was there to say hello can I help you. Boy did he help me. He From the moment I walked up to the door of this dealership I had a smile on my face. Tom was there to say hello can I help you. Boy did he help me. He told me the different options on the different models without a hiccup. He even took the time to discuss colors with me and what model would make me the happiest. It was not easy to find the car I wanted but he found it. The care and sweetness that he put into the interactions with me along wit the completely knowledgeable and real approach he took to answer all my questions was top notch. If you decide to purchase a Honda, you could not be more blessed than having Tom help you and guide you. He is amazing. Thank you Tom... Heather Happy Camper and Customer 2014 More

Accommodating and Fair I had experiences in car buying and some of them are not as quite good as my experience at Castle Honda. I was referred by friends to see a sales cons I had experiences in car buying and some of them are not as quite good as my experience at Castle Honda. I was referred by friends to see a sales consultant but apparently he was off during that time I was there. I was then greeted by another sales consultant by the name of Harris Fazal and asks me if there is anything he can do for me. I have decided to just go and asks him some questions and surely he was quite accommodating. He asks me if I wanted to test drive the CRV first and see how it feels before I make any decisions. He answered all my questions and I felt no pressure or any push from him. So, I decided to get the Honda CRV-EX 2014. Financing, I thought ran smoothly. I did a lot of calculations and options after options and they have given me what I wanted. It was a fair ballgame. Look for Harris Fazal when buying a car from this dealership. More

We Recommend Castle Honda to everyone. My husband and I have been leasing and buying Hondas from Fazal for several years now. The reason we keep going back to Fazal and Castle Honda is beca My husband and I have been leasing and buying Hondas from Fazal for several years now. The reason we keep going back to Fazal and Castle Honda is because of the exceptional customer service he provides and the reliability of Hondas we have bought. I would never go anywhere else. More