Napleton Ford of Oak Lawn - Service Center

Great Customer Service and Excellent New Service Department The entire staff from manager down to technician where friendly. Wait time was as one would expect for the type of service my car receive. In addition The entire staff from manager down to technician where friendly. Wait time was as one would expect for the type of service my car receive. In addition, my car was washed and dried ready for pick up immediately after paying. More

Great experince with ecellent staff Andrea is always pleasant and is very knowledgeable I was in and out in a very short time. The renovations look great a feel warm. Andrea is always pleasant and is very knowledgeable I was in and out in a very short time. The renovations look great a feel warm. More

Another great visit to Hawk Ford. Thank you. Andrea was great as usual. Kept me informed of where things stood, and did her very best to get me in and out. The visit was for basic stuff, but th Andrea was great as usual. Kept me informed of where things stood, and did her very best to get me in and out. The visit was for basic stuff, but the mechanic found a fairly large problem during his inspection. I guess this was a recall issue, though I never received notice of it. Either way, Andrea kept me up to date, and the mechanic fixed all issues in one trip. Car wash to boot! Perfect. More

great service The service was excellent because this dealership is a great place to buy a car new or used. The length of time waiting was worth it. The service was excellent because this dealership is a great place to buy a car new or used. The length of time waiting was worth it. More

Great Experience I was really happy with this experience, they actually got my truck in early and back to me the same day, even though I had it planned to be there for I was really happy with this experience, they actually got my truck in early and back to me the same day, even though I had it planned to be there for 3-5 days !!! More

great experience Eduardo and Adriana made this a great experience. They found the issue and took care of it in a timely manner. I would recommend Hawk Ford repair to o Eduardo and Adriana made this a great experience. They found the issue and took care of it in a timely manner. I would recommend Hawk Ford repair to other Ford owners. More

Great Service Hawk Team! In the last three weeks I had taken all of our 3 Ford cars in for service. I was happy with my visit each time. The service writer Eduardo Rodriguez , In the last three weeks I had taken all of our 3 Ford cars in for service. I was happy with my visit each time. The service writer Eduardo Rodriguez , Andrea Runge and Heather were very helpful and kept me well informed on what my car needed. I like the new system on how they take care of their customers. Thanks to all at Hawk Ford! More

Price Match - Bait and Switch Called Tom on 10/17 to check if Hawk's tire price match coupon will be applicable to my Costco, Michelin deal. The deal included a $70 instant rebate Called Tom on 10/17 to check if Hawk's tire price match coupon will be applicable to my Costco, Michelin deal. The deal included a $70 instant rebate - was a very excellent out the door price. The benefit for me going the Hawk way - get brakes, coolant flush and oil all done at same time as tires. I broke down all Costco fees, instant rebate and out the door price for Tom who took my number. Half hour later, Tom called back and said they would match and bring in the Costco quote. Came in on 10/20 to get the work done. Eddie looks at quote, disappears- comes back almost 10 minutes later and says they will not match the instant rebate from Costco. Eddie did offer some kind of mail in rebate instead. Told Eddie and Tom that my mother bought the car from them and service regularly done by Hawk. Also reminded I called earlier that day and spoke to EDDIE to confirm work and pricing before coming in. Called Service Manager and reported what happened. Service Manager said sorry, offered no willingness to resolve. Bate and switch is what we got - we had the tires done at Costco. More

UNREAL SERVICE I made an Appt for my Mothers car that was having issues. I called before hand to schedule the Appt and ask them if in fact the part is covered since I made an Appt for my Mothers car that was having issues. I called before hand to schedule the Appt and ask them if in fact the part is covered since she has the Ford Premium care and they said yes it is, she shows up for the Appt only for them to tell her IT IS NOT. Her car is a 2007 with only 44,000 miles driven by an older lady ( My Mom). Didn't offer any help at all and this isn't the first time we had an issue with this dealer. I wish I could leave 0 stars if possible. Terrible!!!!!!! More

Third time in for the same issue, made it seem like it was my issue but it was a defective part. This was a brand new car , Service people were indifferent . Will never go there again was my issue but it was a defective part. This was a brand new car , Service people were indifferent . Will never go there again More