Napleton Ford of Oak Lawn - Service Center
Oak Lawn, IL
2,468 Reviews of Napleton Ford of Oak Lawn - Service Center
Very satisfied with the service. Communication with Dave was great. He explained everything, answered any questions. The waiting room was nice and clean. No complaints. Will recommen Communication with Dave was great. He explained everything, answered any questions. The waiting room was nice and clean. No complaints. Will recommend and will come again. More
I want to extend my heartfelt gratitude to Matt Walden, Senior Service Advisor Manager, for his incredible support during a challenging time for my wife. She was at her wits' end with the air conditioning Senior Service Advisor Manager, for his incredible support during a challenging time for my wife. She was at her wits' end with the air conditioning issue in her new GMC Yukon XL Denali, a vehicle she relies on for caring for our beloved three granddaughters, all under the age of two. They frequently go on outings to places like Jewel/Osco, Brookfield Zoo, Morton Arboretum, and various parks and playgrounds, so having a functioning air conditioner was essential. When she reached out for help, Matt was so understanding and compassionate, even in the midst of a busy day. He truly listened to her concerns and took the time to reassure her. We brought the Denali in, and thanks to Matt's quick action in securing the necessary parts, the air conditioning was fixed within 48 hours. This allowed my wife to enjoy a planned birthday outing at Brookfield Zoo with our grandkids, which meant the world to her. We are profoundly grateful for Matt's dedication and the exceptional service from the Napleton Ford team. Your diligence and care made a significant difference, allowing my wife to focus on what she loves most—caring for our little ones. Thank you, Matt, and everyone at Napleton Ford; you have definitely earned our loyalty! More
Went for oil change and tire rotation Said the couldn't do rotation cause van could not lift on rack but was on rack to do oil change. Sounds like lazy workers to me. Will go elsewhere now where both maint do rotation cause van could not lift on rack but was on rack to do oil change. Sounds like lazy workers to me. Will go elsewhere now where both maintenance can be done at the same time. Ridiculous and inconvenient! More