Napleton Ford of Oak Lawn

The service was very professional and proficient. However, I wasn't able to use my Ford point for my oil change. When I arrived I informed the representative wanted to use my Ford points. He assur However, I wasn't able to use my Ford point for my oil change. When I arrived I informed the representative wanted to use my Ford points. He assured me it was okay, but didn't. More

Wish I could leave a 0. Sales: Nick Ristich 1)Lied about my warranty, 1 year/12,000 miles not 5 year/100,000 as he told me. 2)$40 a day rental, not free as he told me. 3 Sales: Nick Ristich 1)Lied about my warranty, 1 year/12,000 miles not 5 year/100,000 as he told me. 2)$40 a day rental, not free as he told me. 3)$100 deductible, not 0 as he told me. 4) Lied about getting free oil changes as long as I own the vehicle, there are none. 5) Protection plan that he sold me for $1500 does not cover scratches, he told me it did. 6)Promised me all weather floor mats. I've had the car 3 months and had to go there in person and talk to General Sales Manager Don Boros for them to be ordered (he never returned my voucemail). Finance: Andrew Munson 1) Didn't give me copies of financial paperwork. 2) Didn't give me a copy of my warranty. Service: Bill Parks 1) Very rude to customers 2) Does not call you about your vehicle, you have to call him. My car was there for 2 months waiting on a transmission. He told me: "What was I supposed to do? Call you everyday and tell you the transmission was not in?" They lie, cheat and steal from you! That should be there slogan! More

2nd time they screwed me. Will never go back. Service department was great when it was Hawk Ford Will never go back. Service department was great when it was Hawk Ford More

Everyone was helpful and pleasant. They were knowledgeable of the problem and efficient on resolution. They were knowledgeable of the problem and efficient on resolution. More

You need to make it easier for people to pay for services. Not the associate’s fault services. Not the associate’s fault More

I went in for an oil change, communication was great and I had my truck back in under an hour. I had my truck back in under an hour. More

My advisor and all the staff was friendly and my service was completed fairly quick, was completed fairly quick, More

Tim Harris provided excellent service as my Service Advisor. I highly recommend working with him to accomplish your repair needs. Excellent customer service! Advisor. I highly recommend working with him to accomplish your repair needs. Excellent customer service! More

The Employees at this particular dealership were very helpful and very knowledgeable and the wait time was not very long. helpful and very knowledgeable and the wait time was not very long. More

Their customer service was excellent. They were very patient with all my inquiries. I appreciated being shown pictures of the areas needing service. Thank you They were very patient with all my inquiries. I appreciated being shown pictures of the areas needing service. Thank you More