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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,094 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 07, 2019
Brand new car came with amazing customer service! It was a great experience to have a salesman truly care and want to teach. Came in for service came out with a new car! It was a great experience to have a salesman truly care and want to teach. Came in for service came out with a new car! More
by MARELLYCARRETERO
Verified CustomerEmployees Worked With
Dan from Finance was also a HUGE help! , Anthony Gandara
May 07, 2019
Excellent service Every time my wife or I bring our vehicles in everything is done correctly and always the staff is friendly and the price is competitive Every time my wife or I bring our vehicles in everything is done correctly and always the staff is friendly and the price is competitive More
by thebrearleys
Employees Worked With
Paul
May 07, 2019
Excellent service I brought my car in for a number of repairs and for some body work. I dealt with Kevin on the service side and Ron on the body shop side. Both of the I brought my car in for a number of repairs and for some body work. I dealt with Kevin on the service side and Ron on the body shop side. Both of them provided excellent service. Despite the fact that I interrupted Kevin‘s dinner was a laundry list of things that needed to be done, he provided timely and incredibly friendly service. Kevin even went out of his way to call me on his day off to bring me up to speed with A number of the issues. This is the first time that I have ever used hawk, and I can assure you that I will return if the occasion should arise again in the future. Working with Kevin and Ron was incredibly easy. More
by RYan
Employees Worked With
Kevin Mcglennon (not sure this is his last name, but it was Irish!) and Ron Dumont in body shop
May 07, 2019
Not all dealerships are alike I went to a different Ford Quick Lane, because it was closer to my house. The other dealer just wanted to sell me a new tire, because there was a "bub I went to a different Ford Quick Lane, because it was closer to my house. The other dealer just wanted to sell me a new tire, because there was a "bubble in it." I went to Hawk Ford, where I bought the car. I have tire insurance and was told that there was a nail in my tire. The tire was replaced, and I was kept apprised of everything (they had to get a tire from their warehouse) while I was waiting. It was replaced and I was on my way! Not all service centers or dealers are like. I have been pleased with Hawk Ford and will continue to use them. More
by Daphne
Employees Worked With
Don't remember
May 07, 2019
Half and Half This is a twofold review...... **please read entire review** The experience with my salesman Ramy was awesome !! Upon entering the dealership (2 This is a twofold review...... **please read entire review** The experience with my salesman Ramy was awesome !! Upon entering the dealership (2/2019) ,he greeted me and I proceeded to tell him my game plan to trade in my existing SUV . After the normal back-n-fourth I settled on a vehicle and acceptable terms. The ENTIRE purchasing experience was great !! The SUV I choose had some stripes that I didn’t like so as part of the deal he mentioned that I could come back at a later date to have the stripes on both sides removed (for free). Fast-forward to 4/25/2019 Ramy arranged for me to have a loaner during the duration of the stripe removal and I had them do a aftermarket installation as well . At this point I’m dealing with SERVICE DEPT. ONLY ! The service guy assigned to my vehicle name is Ken ,he assured me that my vehicle was going to be ready for pickup Monday (4/29/19). Monday afternoon I called the service dept to inquire about the status and were told by the operator that my service rep would reach out to me (Ken).He never did. I called 5-6 hours later and were told that he’ll call me back , so i was transferred to his voicemail and left a message. He did call me that evening to tell me that my vehicle wasn’t finished, I mentioned to him that not being able to pick my vehicle up that evening was going to be a MAJOR INCONVENIENCE for me and negatively affect my schedule he rest of the week. He NEVER OFFERED A APOLOGY but immediately attempted to throw my Salesman under the bus . Everyone I talked to mentioned that it’s the SERVICE REP responsibility to communicate with the customer .My entire experience with Ken was f---ing terrible, he fail to communicate with me whatsoever and out of the 3-4 times we talked (on phone/in person) HE NEVER OFFERED A APOLOGY !! He acted as if I was getting on his nerves !! Extremely BAD customer service!! After I got my vehicle back , I noticed that my 4foot step ladder was missing . This time I dealt with Ramy and the end result was he had a car porter deliver it to my house as a result of the inconvenience!! If you need to purchase a vehicle RAMY is the person you need to see !! When I need to take my vehicle in for routine maintenance I’ll take it to ANOTHER FORD DEALERSHIP before I deal with Ken again !! RAMY-5 stars Service guy Ken- 0 stars More
by NROB89
Employees Worked With
Ken, Ramy Modalala
May 07, 2019
Came in for service on focus I have always had great experiences at this dealership, except the last time when Jesus was arguing with me and pushing us to buy a truck. John Swets I have always had great experiences at this dealership, except the last time when Jesus was arguing with me and pushing us to buy a truck. John Swets and Tom were both great salespeople, but it's the finance people who get my business. They are the ones who make the deal go through. They are why we come back to Hawk. More
by bachseitekennels
Employees Worked With
Jon Swets
May 07, 2019
Kentucky Ken Service was as specified and the wait wasn’t as long as it has been in n the past. Very courteous professional staff. I will definitely recommend..Som Service was as specified and the wait wasn’t as long as it has been in n the past. Very courteous professional staff. I will definitely recommend..Some of the ydear More
by drrock1992
Employees Worked With
None
May 07, 2019
Service with a smile The experience was pleasant and awesome. I purchased my vehicle 2 years ago and the Hawk Family still reaches out to me!! The service and customer com The experience was pleasant and awesome. I purchased my vehicle 2 years ago and the Hawk Family still reaches out to me!! The service and customer commitment to quality is why I still use Hawk ! More
by RODHILL1906
Employees Worked With
Mo Yousef, Bert Abdullah
February 26, 2019
Horrible Service and Customer Service The absolute worst customer service I’ve ever experienced. On Saturday, February 23, 2019 I took my car for service. During the multipoint inspection The absolute worst customer service I’ve ever experienced. On Saturday, February 23, 2019 I took my car for service. During the multipoint inspection they identified some additional issues including an issue with the power steering totaling $1609. I agree to the work, they fixed the car, I paid and went on my way. On Monday, February 25, 2019 the inside of the car filled with nauseous smoke and it smelled like the car was on fire. The car is taken back to the dealership, we wait a hour and a half and are not given the status of the vehicle. I ask the customer service rep about the status of the car, he doesn’t know if the car was serviced or the diagnosis. Finally he checks with the mechanic and tells me that he has to replace the hose that they already replaced on Saturday! Additionally they don’t have the part, I’m shuffled off to the cashier with no additional details or timelines. I ask to speak to a manager, Nick (Sales Manager) comes out and he tells me that he didn’t do it (seriously?). No apologies or empathy, nothing but lack luster energy. After this incident, I will not spend any more of my hard earned money with Hawk Ford! More
by LMHardy
Employees Worked With
Nick (Sales Manager)
February 23, 2019
I'LL BE BACK! Very nice team at Hawk Ford, Anthony G was a pleasure to work with and his manager Eddie did a good job making the deal work well for all of us. Win W Very nice team at Hawk Ford, Anthony G was a pleasure to work with and his manager Eddie did a good job making the deal work well for all of us. Win Win!!! I'll be back to buy again for my daughter and wife More
by Steve
Employees Worked With
Ed Rodriguez, Anthony Gandara, Brittanie Cowan
