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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,094 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,094 reviews
May 07, 2019
Quick, personal service I took my 2010 Escape in for its oil change - Alex remembers me and is most polite and personable. The service took no time at all, and he alerted me I took my 2010 Escape in for its oil change - Alex remembers me and is most polite and personable. The service took no time at all, and he alerted me to the need in the future that the front brakes be done. More
by karenjefferies
Verified CustomerEmployees Worked With
Alex
May 07, 2019
RECALL PART-fORD fOCUS The service to put in the part took about an hour. The wait was short and I enjoyed the hot chocolate while waiting, The service was very good. The service to put in the part took about an hour. The wait was short and I enjoyed the hot chocolate while waiting, The service was very good. More
by mayanz
Employees Worked With
Paul Stassin
May 07, 2019
Worst experience Second time in a year we have left hawk ford only to have another problem, costing about 1,500, arise. Had multi point inspection done last week and a Second time in a year we have left hawk ford only to have another problem, costing about 1,500, arise. Had multi point inspection done last week and again today to have completely different problems needed repair on the written sheet. Have never been so disappointed in a company before. More
by mmmcdevitt
Employees Worked With
Oscar Rivera and tod maca
May 07, 2019
Consistent service Always consistent service every time I bring my work truck in for service. The staff is friendly, knowledgeable and efficient. The amenities in the wa Always consistent service every time I bring my work truck in for service. The staff is friendly, knowledgeable and efficient. The amenities in the waiting area is a nice touch. More
by OOklathemok
Employees Worked With
Alex
May 07, 2019
it all went good and fast all went well and i was happy that is all i can think of right now i dont know what more i can say is that ok all went well and i was happy that is all i can think of right now i dont know what more i can say is that ok More
by GRASSO_THOMAS
Employees Worked With
Mike Hopkins
May 07, 2019
Fast and Courteous I always go to the quick lane for my oil changes. Alex is the best with his pleasant demeanor and his personable professionalism, makes the wait much I always go to the quick lane for my oil changes. Alex is the best with his pleasant demeanor and his personable professionalism, makes the wait much more manageable. He also gives you an estimated wait time and I've never waited past that! I wouldn't go anywhere else. More
by eveanbury
Employees Worked With
Alex
May 07, 2019
Bad battery On no notice they got me in and out with a new battery after it was determined that’s what it was. Great communication between the workers and the ser On no notice they got me in and out with a new battery after it was determined that’s what it was. Great communication between the workers and the service team. More
by DAPUCHED
Employees Worked With
Joe Venditti
May 07, 2019
Amazing Customer Service Quick servicing Friendly assistance Thanks for the complimentary coffee it was delicious My car drives like new again and I'm very glad I took my Quick servicing Friendly assistance Thanks for the complimentary coffee it was delicious My car drives like new again and I'm very glad I took my vehicle to Hawk Auto Ford Professional people who know exactly what they're doing Main shout out to Tod the Service Manager Thanks for all the Help and For fixing my baby!! More
by 97ANDRESSARABIA
Employees Worked With
Tod Maca
May 07, 2019
Fast and Friendly Service I stopped in during the week in order to get my car serviced with an oil change. I projected that the entire service time would be a while so I sched I stopped in during the week in order to get my car serviced with an oil change. I projected that the entire service time would be a while so I scheduled a ride from my wife to pick me up. Before she arrived at the Quick Lane Service Center, my car was all set and ready to go. I was so shocked at how fast and friendly the service was. More
by michael.brown0
Employees Worked With
Ben Holmes
May 07, 2019
Pleasant and not stressful. The serviceman, Oscar, went above and beyond. He found a loaner car before I even asked for one! Hawk Ford has a great service dept. I have never h The serviceman, Oscar, went above and beyond. He found a loaner car before I even asked for one! Hawk Ford has a great service dept. I have never had problem with them.The customer is first with the service team. More
by SMSHAUGHNESSY2012
Employees Worked With
Oscar Rivera
