Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Ford of Oak Lawn
Oak Lawn, IL
3,095 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,095 reviews
May 08, 2019
Hawk Ford service cener Hawk Ford service center replaced my dead battery in a reasonable amount of time at their Express Lane area. The vehicle was still covered under the 3 Hawk Ford service center replaced my dead battery in a reasonable amount of time at their Express Lane area. The vehicle was still covered under the 3 year bumper-to-bumper warranty. The employees were professional and I was pleased by the service that I received. More
by Bill M
Verified CustomerEmployees Worked With
Alex Marcinkowski
May 08, 2019
Good service The staff was very kinda and the service was excellent. I would recommend this location. Been coming here for years. Thanks hawk ford of oak lawn! The staff was very kinda and the service was excellent. I would recommend this location. Been coming here for years. Thanks hawk ford of oak lawn! More
by NICOLEDONAHUE62891
Employees Worked With
Bert Abdullah, Antony Garcia, Anthony Gandara, Ramy Modalala, Ali Huseen, Luis Diaz, Mike Hopkins, Bill Bentley, Brian Ihde
May 07, 2019
Air bag replacement and works service Was very seemless and finished everything very quickly everyone was friendly and helpful. I feel safer In my car now that the airbags have been replac Was very seemless and finished everything very quickly everyone was friendly and helpful. I feel safer In my car now that the airbags have been replaced More
by TEMPERLYSEAN
Employees Worked With
Julie Vega
May 07, 2019
TAKKEN CARE OF VERY WELL BY YOUR STAFF Staff explained what was happening all through the process, they were kind and courteous. They also made sure that I received a decent loaner while th Staff explained what was happening all through the process, they were kind and courteous. They also made sure that I received a decent loaner while the Escape was being repaired More
by GDAL
Employees Worked With
Oscar, Julie Vega
May 07, 2019
Always a Pleasant Experience I have been here a handful of times for my Focus and everyone here is always a pleasure to deal with. This location has consistent amazing customer se I have been here a handful of times for my Focus and everyone here is always a pleasure to deal with. This location has consistent amazing customer service and I am always pleased. As long as I own a Ford I will always come here to get my vehicle serviced. More
by B.CROSBY09
Employees Worked With
Paul Stassin
May 07, 2019
Oil change Great service friendly staff good job boys and girls keep up the good work . One thing I don’t understand why it’s 150.00 per dDiagnosis. When you’re Great service friendly staff good job boys and girls keep up the good work . One thing I don’t understand why it’s 150.00 per dDiagnosis. When you’re handed a sheet with several things listed that need to be fixed. More
by wcoleman6363
Employees Worked With
Anthony Martinez
May 07, 2019
Stellar Service Lost power steering. Brought car in and within 2 hours was called to let me know what issue was. Dealt with Oscar Rivera. Excellent service! Lost power steering. Brought car in and within 2 hours was called to let me know what issue was. Dealt with Oscar Rivera. Excellent service! More
by BGREENE5
Employees Worked With
oscar rivera
May 07, 2019
DPF REPAIR I wanna start by saying that Kevin in the service department is very courteous, and understanding of people and their time. Kevin made sure to inform I wanna start by saying that Kevin in the service department is very courteous, and understanding of people and their time. Kevin made sure to inform me the length of time for the part, install time and how long I would need a loaner. Hawk Ford has a great service and sales team, because of this I only shop at hawk! More
by ALECNVINNY0712
Employees Worked With
Yaz Rabah , Nick Shaqra, Mo Yousef
May 07, 2019
Good experience At first the gentleman said they had no appointments available when I called. But after speaking to the young lady in scheduling she said an appointme At first the gentleman said they had no appointments available when I called. But after speaking to the young lady in scheduling she said an appointment was available in the afternoon. After bringing my vehicle in, Eva in service was right on with getting the process started. After about 45 minutes she came back and told what the problem was, she also said the part was in stock and my vehicle would be ready in a couple of hours. She also handled the extended warranty process for me. All in all I was very pleased with the service I received !! Keep up the good work !! More
by j.marks
Employees Worked With
Eva at the service counter
May 07, 2019
The staff at Hawk Ford were great! The sales person was very detailed and attentive to my needs. The entire process was made easy by the staff at Hawk Ford. I would recommend Hawk Ford The sales person was very detailed and attentive to my needs. The entire process was made easy by the staff at Hawk Ford. I would recommend Hawk Ford to anyone who asks. More
by KELVIN5
Employees Worked With
Ramy Modalala
