Napleton Ford of Oak Lawn

Extremely disappointed A very disappointing service visit.. On line appointment or service writer issue. Lack of return calls from service writer to service manager. Had t A very disappointing service visit.. On line appointment or service writer issue. Lack of return calls from service writer to service manager. Had to bring vehicle back a second day.... More

Best service So far the service department at Hawk Ford of Oak lawn has not disappointed me yet! They are friendly, professional, very knowledgeable and great com So far the service department at Hawk Ford of Oak lawn has not disappointed me yet! They are friendly, professional, very knowledgeable and great communication! More

Amazing service above and beyond! Car was towed in. Car was received back on time as promised. They even fixed a factory recall while it was in! Was truly impressed Car was towed in. Car was received back on time as promised. They even fixed a factory recall while it was in! Was truly impressed More

Great service Crew busted their butts getting the parts in early, and I got my car back when I needed it, with a loaner set up too! Crew busted their butts getting the parts in early, and I got my car back when I needed it, with a loaner set up too! More

Very good Because the service was excellent and service reps are very Knowledgeable about there job and Paul S. Is away friendly and explain the problem with y Because the service was excellent and service reps are very Knowledgeable about there job and Paul S. Is away friendly and explain the problem with your vehicle More

Recall fixed the gas tank recall was very quick and friendly and did all they things to make it safe for me.do all of my service there. fixed the gas tank recall was very quick and friendly and did all they things to make it safe for me.do all of my service there. More

Always satisfied I am always satisfied with the job once completed. And Kevin is the best service Manager. This is the only place that services my car. I am always satisfied with the job once completed. And Kevin is the best service Manager. This is the only place that services my car. More

Coolant Issues Solved In One Hour This was a great service experience, it was my first time at this location and it was an unique situation I brought them. My vehicle had been leaking This was a great service experience, it was my first time at this location and it was an unique situation I brought them. My vehicle had been leaking coolant for about three months and but I could not identify the source of the leak, finally I decided to take it in. I was greeted promptly and all my questions were answered at the time of write up. Everyone was friendly and the waiting area was spectacular, clean as could be and well stocked with coffee. In less than 15 minutes I was updated by my service adviser that my vehicle had a leak coming from the overflow tank, and that it was covered under factory warranty, as well as that I had a recall that was going to be taken care of as well. Within a hour of being there I was told my vehicle was all set and ready to go with a recap of what was done to my vehicle. Overall, the service was hands down the best I have seen and I would recommend this location for any Ford drivers. I will be back again when it is time to service my vehicle, thank you Hawk Ford! More