Napleton Ford in Libertyville

I've been going to Napelton for service since 2005, and I have always been pleased. I know I can trust the service guys which means a lot to me. I find their pricing to be on par with competitors, but I ha have always been pleased. I know I can trust the service guys which means a lot to me. I find their pricing to be on par with competitors, but I have the peace of mind that they offer. I know I can call them at any time if I have questions or concerns, and they will take the time to give me honest answers, keeping my safety and my pocketbook in mind. I won't go anywhere else! More

I would highly recommend this dealership as well as the employee that was helping me. The employee that helped me the most was Chris Acker. His knowledge was unparrelled to the other car salesman that I ha employee that was helping me. The employee that helped me the most was Chris Acker. His knowledge was unparrelled to the other car salesman that I have met. I always do my research before I go to a dealership but this guy had more information about the car that I wanted then all the websites I went to put together. I was impressed by his ways of finding me the right size vehicle, what package that I wanted and the accessories that would look good on that vehicle. I really had a great experience and I thank Mr. Acker for all his dedication and hard work. More

Excellent customer service, bought a used truck from there, always get coupons in mail, free car washes and there staff is very friendly, service is great! there, always get coupons in mail, free car washes and there staff is very friendly, service is great! More

I came in to buy a new Ford Mustang. Chris showed me the different models. He also helped me to find the right one for the right price. I would highly recomment Chris to all of my friends. different models. He also helped me to find the right one for the right price. I would highly recomment Chris to all of my friends. More

Rich helped me find a nice pre-driven car for my son in a price range that was just great. We had a very limited budget & was able to find a great car in my price range. price range that was just great. We had a very limited budget & was able to find a great car in my price range. More

Angelo was very friendly and helpful. He responded quickly to all of my concerns and questions and helped me find a vehicle that fit my interests and my price range. I'm very happy with the high level quickly to all of my concerns and questions and helped me find a vehicle that fit my interests and my price range. I'm very happy with the high level of customer service that I received. I couldn't have asked for a better car buying experience! Thanks! More

We bought ourselves a new Ford Fusion. Our salesman, Rich was not pushy. He worked with us regarding what we wanted for our trade-in. was not pushy. He worked with us regarding what we wanted for our trade-in. More

Brought 2002 Ford Taurus to my mechanic, he said fuel pump was the problem, approx $800 repair. Fuel pump was covered under extended warrenty so I took car to Napleton. I told Napleton my mechanics info, pump was the problem, approx $800 repair. Fuel pump was covered under extended warrenty so I took car to Napleton. I told Napleton my mechanics info, I even gave them a print out with info my mechanic had given me to take. Napleton did their own diagnosis and came back with "not sure of the problem" and wanted to make repairs ($1,100) based on their diagnosis, problem is repairs they wanted to make were not under warranty, the fuel pump was. I called My mechanic from Napleton, he had diagnosed the problem and said he was 99.9% sure the problem was with the fuel pump, not what Napleton wanted to do. Napleton would not listen to him. I returned my car to my mechanic, he replaced the fuel pump, everything worked great. Napleton would have charged me $1,100 to be wrong. As it is I had to pay $800 to my mechanic for a repair which was covered under warranty. I had even told Napleton to replace the fuel pump, if my mechanic was wrong I'd pay for the work. NO, they had to go with what their tech said. It cost me $800 which it should not have. I was very encouraged when I bought the car, I will never used Napleton again after. A very disappointing outcome. Bottom line = Napleton service is terrible, I strongly recommend going elsewhere. More

These guys are rip offs. They are all a bunch of lazy old men who are xxxxx. They promise things and then when you need it done they say they don't know whats wrong with your vehicle. The manager, Stev old men who are xxxxx. They promise things and then when you need it done they say they don't know whats wrong with your vehicle. The manager, Steve, is a complete dick. Do not go to this dealer, way over priced and you will have a bad experience. I bought a used car that had a warranty, sure enough I have been back there 5 times because they don't know what the problem is. I took it to a shop and had it diagnosed and then told them the problem, but since they didn't "agree" they didnt fix it like promised. Total RIP OFF, STAY AWAY. More

I had an excellent experience with their service department. I brought my vehicle in for a recall and I was expecting the headache of having to drop my car off, find a ride, hope it was finished in department. I brought my vehicle in for a recall and I was expecting the headache of having to drop my car off, find a ride, hope it was finished in one day, etc. Instead, Mark told me it was a 1/2 hour repair, and I could wait while it was completed. He then informed me of a second recall of which I was unaware, and said he might have to order that part. However, in less than an hour, BOTH recall repairs were finished and I was on my way. When I walked out to my car, they had washed it as well. I was impressed by this because since I came in for a recall, I was a non-paying customer. They went above and beyond my expectations, and I will go back to them for future service/repair needs. Dave M. Libertyville More