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Napleton Ford in Libertyville
Libertyville, IL
303 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 303 reviews
July 07, 2011
My last three cars were Saturns, because I didn't like to "haggle" about the price. However, my wife and I stopped in Napleton Ford in Libertyville to check out a new car and were welcomed almost immediatel "haggle" about the price. However, my wife and I stopped in Napleton Ford in Libertyville to check out a new car and were welcomed almost immediately by Mark Eck. He easily made us feel comfortable, answered all our questions and gave us the impression our needs were his focus. We expected a "car salesman" but met a new friend instead. We didn't buy at that time. Not long after, Mark called me with two used car options that came in, and I stopped by to see what he had. I trusted his suggestions and purchased one of them. I'm extremely pleased with the service he provided and have told a number of my friends and customers about him and Napleton Ford. Service since then has been quick and problem-free. Mark was a great find! More
by ronrank
Employees Worked With
Mark Eck
July 06, 2011
Tim was great salesmen and answered all my questions on the Escape. The most knowledgeable saleman I have ever come across. I will certainly recommend him to all my friends and family. Napleton has a real the Escape. The most knowledgeable saleman I have ever come across. I will certainly recommend him to all my friends and family. Napleton has a real asset with Tim selling their cars. More
by Mkotlick
Employees Worked With
Tim Barcal
July 05, 2011
Service was excellent! I test drove several cars and visited on multiple occasions before getting the right one for me. Tim was great to work with. He provided very knowledgeable answers to all of my qu visited on multiple occasions before getting the right one for me. Tim was great to work with. He provided very knowledgeable answers to all of my questions. I ended up getting a used BMW 325 xi at a really great price! I recommend this dealership to anyone making the big decision of buying your first car! - Derek More
by TheDFrequency
Employees Worked With
Tim Barcal
July 02, 2011
The dealer and Tom dealt with me very straight forward and honest. I spent many days configuring a vehicle that met my requirements and took a lot of Tom's time helping me look for a vehicle that would f and honest. I spent many days configuring a vehicle that met my requirements and took a lot of Tom's time helping me look for a vehicle that would fit me. When all was said and done it became apparant that I would need to order the vehicle, and Tom made that process as simple as possible. The whole group there from sales to service really take an interest in their customers, and never once did I feel that typical pressure to buy something I didn't need or want. They gave me a great price right from the start (no other dealer came close)and never shorted me on anything I was looking for. Great experience and I would point anyone who is considering a Ford or Lincoln to take a look at Napelton Ford! More
by gtousey
Employees Worked With
Tom Pfeiler
July 01, 2011
The service was great at this dealership. I worked thru sales consultant Tim Barcal and had a great new car buying experience. Tim Barcal is #1. sales consultant Tim Barcal and had a great new car buying experience. Tim Barcal is #1. More
by kleinburger
Employees Worked With
Tim Barcal
June 23, 2011
We went to Napleton Ford in Libertyville Illinois to look at the 2011 Ford Escape. We were shown the vehicle and take for a test ride by Tim Barcal. He was very knowledgealbe about the car and very patient w at the 2011 Ford Escape. We were shown the vehicle and take for a test ride by Tim Barcal. He was very knowledgealbe about the car and very patient when explaining prices and options. Without hype or high pressure hold sold us two new Ford Escapes at a great price. Mike Fullman and Patricia Kuhn More
by mdfullman
Employees Worked With
Tim Barcal, Tim Barcal
June 23, 2011
This is the third car we have purchased from Rich at Napleton Ford in Libertyville. Rich provides exceptional personal service and works extremely hard to make sure that we are 100% satisfied. He goes o Napleton Ford in Libertyville. Rich provides exceptional personal service and works extremely hard to make sure that we are 100% satisfied. He goes out of his way to help the customer. Our Fords have had virtually no service issues and we are very satisfied with both previous purchases. The Service Department is outstanding - Gene, Eric and Mark are friendly, efficient and get the service work done in a timely manner. All in all, this is the best dealership experience we have ever had. These Fords have been a good value. More
by rick
Employees Worked With
Rich Freni
June 22, 2011
My wife and I walked on the lot on Monday looking for an inexpensive import for our 16 year old daughter. We walked through the lot for at least 20 minutes before my wife suggested we leave. As we were wa inexpensive import for our 16 year old daughter. We walked through the lot for at least 20 minutes before my wife suggested we leave. As we were walking to our car a young man approached us and asked me if I needed help. He never even looked at my wife. I told him what we were looking for which was followed by him telling me (not US) that he'd go inside and see what was available. After another 10 minute wait he came back to tell us he had nothing to shoe me (again he directed the conversation to me, NOT US.) I told him we saw a Focus that might work for us. He then unbuttoned his shirt (it really wasn't THAT hot out) and actually said "I thought you only wanted an import? Focuses are not as well built as imports are!" can you imagine our shock when we were by a Ford dealer NOT TO BUY A FORD BECAUSE IT'S NOT AS GOOD AS AN IMPORT!" At this point after waiting for as long as we did and being advised NOT TO BUY A FORD we left as quickly as we could. Let me assure you Mr Napleton I will NEVER set foot on your lot again, and I will positively make sure that everyone I come in contact with (I am a supervisor in a company of over 3,000 employees)will know of my experience. It's dealers like you that give your industry a black eye. One more thing. A copy of this letter will be sent to your regional manager. I'm sure he'd like to know how his product is being represented by one of his dealers. More
by MinkusR
Employees Worked With
Unknown
June 22, 2011
This dealership is by far the best dealer to do business with. Very professional and upfront with everthing ! The service dept. makes you fell comfortable and well appreciated. We love our new Explorer ! W with. Very professional and upfront with everthing ! The service dept. makes you fell comfortable and well appreciated. We love our new Explorer ! We ordered it and everything went just as discussed.Ford products are the tops. More
by raprofressor
Employees Worked With
Kevin and Victor
June 20, 2011
the garage sinc still does not work after 4 trys. also, they washed truck without vacuuming or drying the car. it was a real crappy job after very good service (for the most part) they washed truck without vacuuming or drying the car. it was a real crappy job after very good service (for the most part) More
by gwaitzman
Employees Worked With
eric radtke
