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Napleton Ford in Libertyville
Libertyville, IL
303 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 303 reviews
August 03, 2011
What sets Napleton Ford apart from other dealers is their salesperson, Rich Freni. Rich went above and beyond in making the whole car buying experience an easy one. Rich still emails me every year around salesperson, Rich Freni. Rich went above and beyond in making the whole car buying experience an easy one. Rich still emails me every year around the time I purchased the car to see how I am liking the car and if there is anything he can do for me. I have never had another salesperson ever do that before. I would definitely go back to Rich for another car because of the customer service he gives. More
by twalker1000
Employees Worked With
Rich Freni
August 01, 2011
It was a pleasure working with Al Velez. He was courtious, patient, and understanding of what I was looking for. He never showed any issue with the x-plan. In fact he was extremely helpful to mak courtious, patient, and understanding of what I was looking for. He never showed any issue with the x-plan. In fact he was extremely helpful to make sure the sale went smooth. He also wanted to make sure I was going to be happy with my selection. I was initially looking at buying a 2012 Focus, but wasn't sure about the size. In the end I bought a Fusion SEL for about the same price as the attractive Focus Titanium. I am very pleased with the Fusion as it has more room for the important things I need to have with me (my golf clubs). This is the fith car I have purchased from Sessler/Napletion Libertyville Ford. 1977 E-150 1993 Escort 1999 Escort 2005 Focus More
by gglatkow
Employees Worked With
Al Velez
July 31, 2011
I had a great experience with Tim and his manager Steve Potts. They were fun to work with, yet very professional. I love my new ford F-150. I feel i got a fair price on the truck. And love the blue tooth. Potts. They were fun to work with, yet very professional. I love my new ford F-150. I feel i got a fair price on the truck. And love the blue tooth. I recommend this dealership to all my friends and family. More
by dinokesner
Employees Worked With
tim barcal
July 30, 2011
I walked into this dealership with credit problems and I walked into this dealership with credit problems and needed to get out of my full sized gas guzzling truck. I explained my concerns and needs to t I walked into this dealership with credit problems and needed to get out of my full sized gas guzzling truck. I explained my concerns and needs to the salesman and within a couple of hours I was out of my truck and into and 2011 Ford Fusion. I've been to two other dealerships prior to coming to Napelton Ford and those two dealerships made me walk out of their stores very angry. Napelton Ford listened to my problems and then came up with the best solution they could for me. Now I'm saving up to $500 in gas a month just from geting out of my truck and into a car with much better gas milage. Napelton took the time to listen to my problems and then came up with a solution, that's why I would recommend Napelton to anyone that is looking to get into a new car even if your credit is not the greatest, Napelton will work hard to make sure you get what you need and can afford. Thank you Napleton, I am so happy with my new Ford Fusion car, you really helped me out. More
by aif68
Employees Worked With
Johnathan Perez
July 29, 2011
I am a happy and loyal Ford owner thanks to Mark Hampton and the rest of the service team at Napleton Ford. My current car, a 2003 Ford Escape, has 252,000 miles, still runs great and gets outstanding gas m and the rest of the service team at Napleton Ford. My current car, a 2003 Ford Escape, has 252,000 miles, still runs great and gets outstanding gas mileage (25-26 highway, 20-22 in "regular" driving). I have been in for service a number of times over the years, and Mark has always taken great care of me. Hats off to all the technicians that have worked on the car over the years also, since I know it is their hard work that keeps it running so well. Mark has always communicated in an accurate and timely fashion with me on my service appointments. Eric Radtke has taken care of things for me also, and I feel just as comfortable with him. Gene Holst, the Service Manager, is always there and always talks with me. In short, my strong positive feelings about Napleton Ford in Libertyville are almost entirely due to the oustanding service team. Thanks for taking such great care of me over the years. More
by Chris T.
Employees Worked With
Mark Hampton, Eric Radtke, Gene Holst
July 29, 2011
After a lengthy search on the Internet for a vehicle, I had narrowed my choices down to 3 cars in the area, including a 2007 Ford Edge at Napleton. The Edge was a little pricier than what I was hoping to had narrowed my choices down to 3 cars in the area, including a 2007 Ford Edge at Napleton. The Edge was a little pricier than what I was hoping to spend, but was the nicest of the vehicles we looked at. I test drove the Edge and decided to see if Napleton could come down into my range. I was doubtful, especially after two rounds of offers that were too high. I was ready to walk away rather than go over my comfortable payment, but Chris and the staff were eager to make the sale and did make it happen. I'm very happy with the car and feel that I got a good deal on it. Chris, Vincent, and the team stayed well past 9:30 p.m. to finish the deal so I could drive home in my new truck last night. I appreciate that extra effort. Chris is very personable, friendly, and genuine; one of the least offensive car salespeople I've ever encountered. He obviously wanted to make the sale, but also didn't pressure me into taking on more payment than I was comfortable accepting. I would give him my business again in the future. More
by becky0227
Employees Worked With
Chris Acker (Sales) Vincent (Business)
July 27, 2011
My salesman, Jay Gelb was great, very helpful, what he didn't know about the car, he went out of his way to find out. I felt he was sincere about getting me what I wanted. And we came to a fair price for didn't know about the car, he went out of his way to find out. I felt he was sincere about getting me what I wanted. And we came to a fair price for trade-in/purchase. I can't say as much for the other employees there. Nick and Steve also assisted in this purchase and told me the used car I was buying had a comprehensive 115 point inspection and that the car was in excellent condition. There was no inspection done. In fact the washer fluid was bone dry, the coolant was very low and there had been no oil change done. Jay later made sure that all of this was taken care of. Initially Nick told me the car had a 4 year 50k warranty from the factory. Then after I agreed to purchase it and was signing the papers, he told me that the warranty was NOT transferable. He suggested I buy an extended warranty. However, in the owner's manual it states clearly that the factory warranty is automatically transferred to the next owner. Victor in the finance office told me that his mother owned several cars like the one I was purchasing and that she always had to have the radiators replaced. So I better buy the extended warranty. It's not a good feeling to have an employee of a dealership tell you how unreliable your car is before you even drive it off the lot. In the end none of his extended warranties covered radiators anyway. There were two minor items that Nick agreed to replace on the car and told me to schedule this with the service dept. When I called I was told that they don't have information about parts for this make. I had to call Napleton's other dealership myself to get the parts numbers and give it to the service department. I am sure they could have made the call themselves or looked it up online. They had a bad attitude and were very unwilling to help. Also they were irresponsible in not paying off my trade-in for 2 weeks. I ended up having to make another payment on a car that was sitting on their lot. When I told Nick he said, no problem, we will get that money back to you in 4 to 6 weeks! I felt that I was lied to by Nick, Steve and Victor just to make a sale. They have no respect for their customers. It is this kind of bad customer service that gives car dealerships a bad name. I would never recommend buying a car there. More
by chgo_guy
Employees Worked With
Jay Gelb, Steve, Nick, Victor
July 27, 2011
Tim Barcal was a great salesperson. I trusted him from the time I walked in until I drove out with a new car. Tim was knowledgeable, helpful, friendly, and personable. This is why I would recommend this the time I walked in until I drove out with a new car. Tim was knowledgeable, helpful, friendly, and personable. This is why I would recommend this dealership to my family and friends. More
by Loretta W
Employees Worked With
Tim Barcal
July 26, 2011
After a slight misunderstanding, Chris and Steve satisfied us with a very good deal on a used 2010 Ford Flex. Very courteous and eager to please. satisfied us with a very good deal on a used 2010 Ford Flex. Very courteous and eager to please. More
by jgjeldum
Employees Worked With
Chris Acker, Steve
