Napleton Ford in Libertyville

My husband and I leased a 2012 Ford Escape from Napleton and Tim Barcal was our salesman. Tim was very friendly and it was evident that he had a love for the product. He was knowledgeable about the Escape and Tim Barcal was our salesman. Tim was very friendly and it was evident that he had a love for the product. He was knowledgeable about the Escape and was not high pressured in any way. His General Sales Manager Kevin Gordon came by and introduced himself to us. He was very friendly and helped make the experience a positive one. The lease price was excellent and we brought the Escape home yesterday. We couldn't be happier with Tim, Kevin and the whole Napleton experience. More

I've been a GM girl for years...I switched to Ford because I like dealing with companies that don't borrow taxpayer money to stay in business. I've bought both a used and new car from Napleton Ford i because I like dealing with companies that don't borrow taxpayer money to stay in business. I've bought both a used and new car from Napleton Ford in the past 2 weeks. My daughter purchased a very nice used car and they were so certain of the quality of this vehicle that they provided a short-term warranty. I also bought a 2011 Explorer...there were no shell games with the money...they laid it all out clearly and were very reasonable when negotiating the trade-in value on my car, as well. Al was kind, knowlegeable, patient and made sure I understood all the bells and whistles on my new vehicle (and boy are there bells and whistles!). Mr. Finance Guy in the back room was very informative and FAST! Overall a great experience and I recommend this dealer highly! More

The sales consultant was friendly, straight-forward and easy to work with. He made it known that he would help me find the vehicle that I was looking for, not just whatever was available in dealer's invent easy to work with. He made it known that he would help me find the vehicle that I was looking for, not just whatever was available in dealer's inventory. He also made sure that I was familiar with all of the vehicle's features before I left the dealership with my new vehicle. Great experience! More

I was extremely satisified with the purchase of my 2010 Eddie Bauer with both sales and service I would highly reccommend this dealer to my family and friends Bill Blume bill@mid-americanelevator.com Eddie Bauer with both sales and service I would highly reccommend this dealer to my family and friends Bill Blume bill@mid-americanelevator.com More

Overall, we had a pleasant experience with Napleton Ford. We were undecided between buying new or used, and Napleton gave us a good deal on a brand new Ford Fusion. Tim Barcal was our Salesman, and we liked We were undecided between buying new or used, and Napleton gave us a good deal on a brand new Ford Fusion. Tim Barcal was our Salesman, and we liked his laid back but very helpful approach. Stephen Potts worked with us on the financing and trade-in, which made our decision easier. More

We are very happy with our purchase and our overall experience. Everyone was friendly and willing to help. The car was very clean, then only negative was that the gas was low. experience. Everyone was friendly and willing to help. The car was very clean, then only negative was that the gas was low. More

Having just got my first real job out of college, I was looking for a new car that was both reliable but within budget. I was nervous about buying my first new car, but went to this dealer after a recommen looking for a new car that was both reliable but within budget. I was nervous about buying my first new car, but went to this dealer after a recommendation. After test-driving a Ford Fiesta, I decided this was the car for me. Tim was very helpful in my decision and helped me get a great price and financing on my new car. The whole time i felt very comfortable, despite my initial nervousness. Tim also help me set up the sync feature in my car, and made sure I knew how to use it before I left. Overall, my experience was painless. I'm happy with my new car. More

We walked in to buy a third car for our household. We wanted to stay under $25,000, we wanted a new car with good gas mileage and we were not disappointed. We didn't have a flock of dealers run to us, w wanted to stay under $25,000, we wanted a new car with good gas mileage and we were not disappointed. We didn't have a flock of dealers run to us, we had one nice man, Chris Acker, come out as we looked at the cars. He asked if he could help and then showed us things on the lot. When we explained that we wanted basic features and stated that the one feature we wanted for certain was heated seats, he immediately talked about how heated seats could be added if we didn't find one that had them already on the lot. Then he took us to a car inside that had fewer features than the two on the lot and was cheaper than the two on the lot. It was perfect for us and fit our pricing requirements. We went for a test drive right away and we knew it was exactly what we wanted. When it came to working out financing, we told them the rate we got from our credit union and they beat it. They also threw in the heated seats for less than half the actual cost to install. The finance person was courteous and explained everything. Even though we were signing documents to make payments on a car loan, we felt comfortable and at ease because they were so nice. No one gave us a hard sell for things we may not want or need, and we left feeling like we had gotten a great deal from people who cared about us as customers, not numbers. It was the most pleasant car-buying experience we ever had! Bottom line, everyone was friendly, we weren't swarmed or pushed into anything we didn't want, we did the whole thing in about an hour and a half from start to finish, and we left feeling happy with our purchase. Will we go back there for our next car? ABSOLUTELY! More

We were in the market for a used low mileage ford explorer preferably 2010. We went to Napelton because we saw one on their website. When we got there the car was sold but the sales person who helped explorer preferably 2010. We went to Napelton because we saw one on their website. When we got there the car was sold but the sales person who helped us was awesome. He helped us find an even better car with lower mileage and still stayed in our budget. I would recommend Tim Barcal to anyone. He went out of his way to help us find the car I wanted and really worked with us to keep the payments where we were comfortable. Everyone who helped us from the manager to the finance department to the auto body were extremely helpful and I would only use Tim Barcal and Napelton for any future car buying. More