Napleton Ford in Libertyville

Started out working with Burt, who did a great job of finding 3 or 4 edges and escapes to test drive with a wide assortment of bells and whistles. I had let him know that I was shopping cars and that I finding 3 or 4 edges and escapes to test drive with a wide assortment of bells and whistles. I had let him know that I was shopping cars and that I would still be going out after my test drives to look at another car dealer. I was given much information and was very pleased with the help I had received. As I was leaving Steve came out to enthusiastically show me one specific car that Bert had not shown me, an edge sport. I had told him the same about still wanting to look at one more car at another dealer, but I would be letting them know at some point my decision. I came back a couple of hours later with my wife, Burt was no longer there and worked with Tim and Stephen. Those 2 individuals were the most "non-stereotypical" car salesmen that I have ever had the pleasure to encounter at a car dealer. I highly recommend Tim and his sales manager Stephen, not only did they get our business on a great car with an incredible price, but the experience was painless. More

Great, friendly service! I wasn't able to afford the car I wanted, but Rich found me another car with everything I wanted and then some! I'm so happy with my purchase! He took everything into consideration: I wanted, but Rich found me another car with everything I wanted and then some! I'm so happy with my purchase! He took everything into consideration: how much I drive, that I travel, that I have a dog, I participate in sports; to make sure my life would fit into my new car! So far so good! I don't have any complaints! Thanks Rich! More

I went to Napleton Ford in Libertyville on 11/7/2011 with the intention of finding out if I could trade-in my 2009 Pontiac G8 GT for a new car, and lower my car payment. I walked in and was greeted by Tim B the intention of finding out if I could trade-in my 2009 Pontiac G8 GT for a new car, and lower my car payment. I walked in and was greeted by Tim Barcal, my randomly-assigned salesperson. Tim is definitely not the stereotypical salesperson, much to my delight! As a woman, and financial professional, I appreciate being treated with respect and integrity, and Tim accomplished both with ease. I did not "want" to trade-in my G8, because it was very sporty and fun to drive. The whole reason I went to the dealership was to see if I could lower my car payment while still being able to drive a nice car. We started out by test-driving an Escape, but it just wasn't "me". I then asked Tim if we could try a Mustang. He was more than willing to take the time to find the right option for my situation. When he was about to get the keys for the Mustang test-drive, I hesitantly asked if we could try a Taurus instead. I realized that I needed something more practical than a sport coupe, and he was happy to oblige my request. I was pleasantly surprised by the fit and finish of the Taurus, and the quality of the interior. It was a smooth ride, and very comfortable! The negotiations began ... Tim was a great mediator, and helped balance the deal for a win-win scenario. In the end, the dealership won my business, and I was able to get a brand new car with a lower monthly payment. Even though I traded in my muscle car for a sensible car, Tim was able to make the transaction as smooth and positive as it could be. I couldn't be happier! More

Tim and Tom were very upfront friendly and honest. I was very comfortable with them, Tom helped place the order for the fusion sel with Navigation and I was sorry to hear he left right before it arrived. T very comfortable with them, Tom helped place the order for the fusion sel with Navigation and I was sorry to hear he left right before it arrived. Though I am thrilled to say that Tim stepped in and was very helpful and made the purchase so quick and helped me to understand my new car! I would definitely recommend Tim to my family and friends if they are looking for a Ford! I have to say my interaction with Larry was very displeasing. He misdirected me by telling me the fusion didn't come in the size engine I was looking for, at the time we believed him but after doing some further research on the web . I fugu red out it did indeed. Only reason why I interacted with him is that Tom wasn't in that day for a second meeting before ordering. On a better note, I have to say I am thrilled that it's the second day and I love my new car and glad I choose to purchase at Ford Napleton in Libertyville. I recommend though for the future that the Internet sales and in office sales share records so there aren't a cross over of calls as I did submit inquiries online and talked with in person. I mentioned working with Tom Mucia when filling out the forms online. Also, I know its not often but a notice that Tom was no longer with the dealership so I could have directed any inquires to whoever would be taking over my purchase would have been nice as I had been emailing him to check on the status as I was anxious for the arrival would have been better then walking in to say hello and finding out I was without a rep. Though it was comforting to know that there was word on a soon delivery date then expected! Overall I gave my ratings high end as I have been thrilled overall and hope to return for any maintance or service in the future!!! More

Great dealership with wonderful people to deal with. They are professional, honest and low pressure. It was a very nice experience to deal with people who actually knew their product and offered high q They are professional, honest and low pressure. It was a very nice experience to deal with people who actually knew their product and offered high quality cars. I decided to buy new, but their used cars seemed to be of very high quality. I was going to use my own lender, but Victor, the fincnace manager was able to get a lower rate at my bank than I could even get! GO FIGURE! More

I love my 2010 Subaru Forester. Al was great to work with. I told him where I wanted to be at and he got me there. with. I told him where I wanted to be at and he got me there. More

Napleton Ford in Libertyville went way beyond and and all expectations I had. They were extremely Professional and friendly. I have never had this great of an experience from any other Dealer in any part of expectations I had. They were extremely Professional and friendly. I have never had this great of an experience from any other Dealer in any part of this Country. I am an Active Duty Sailor and they showed there patriotism any and every way they could to me. They "took the pillows out of the Couch" to find me and save me as much money as they could and worked with me for what I was willing to pay for the vehicle and and even went under that. I will refer this Dealer to anyone I come in contact with anywhere in the world for the rest of my life. Thank you all so very much. More

The negotiations were done on line. The correspondence was helpful and to the point. There were no gimmicks or games and the staff was more than helpful and accomodating. Upon arrival to the dealership, was helpful and to the point. There were no gimmicks or games and the staff was more than helpful and accomodating. Upon arrival to the dealership, I was greeted by name and provided immediate assistance. The staff was friendly and personable. The finance department was able to provide various options and assisted to make sure you received the best possible rate and deal. The experience couldn't have been more positive.....thanks guys!!!! More

We had shopped around at all dealerships for a 7/8 passenger vehicle. I was unfamiliar with the 2012 Ford Explorer and the new redesign. Tim Barcal took the time and thoroughly explained the vehicle passenger vehicle. I was unfamiliar with the 2012 Ford Explorer and the new redesign. Tim Barcal took the time and thoroughly explained the vehicle to me. He was thorough and professional. We bought the car and couldn't be happier. More

The salesman Mr. Velez was very helpful and kept me The salesman Mr. Velez was very helpful and kept me informed of everything that was going on with the car. I purchased a used car and I missed a few The salesman Mr. Velez was very helpful and kept me informed of everything that was going on with the car. I purchased a used car and I missed a few minor details which he found and alerted me. Mr. Velez has a lot of knowledge on used and new cars. Steve the used car salesman was very helpful in taking care of the problems with the car. The sale was quick and easy. I went in on Friday at 5:30 pm to look at the car and I was out by 7:00 pm the purchase was complete. I would buy from this dealership again. More