Napleton Ford in Libertyville

We needed to buy a car for our college aged daughter. We had a set price range, and general type of car in which we were interested. The salesman took his time helping us find a number of cars that met our had a set price range, and general type of car in which we were interested. The salesman took his time helping us find a number of cars that met our goals. He explained the benefits of each of the vehicles. Once we decided which car to purchase, the staff helped us quickly and efficiently, so that we could drive away satisfied with our purchase. More

This is our second car purchase from this dealership and these employees. They are always professional and courteous, working with us to ensure a satisfactory purchase price. Tim is exceptionally thorough w these employees. They are always professional and courteous, working with us to ensure a satisfactory purchase price. Tim is exceptionally thorough when delivering the car, demonstrating every feature, even physically showing the best way to close the trunk! He introduced me to the service manager and made sure I had a business card from the service department. More

I've been buying trucks and cars from Tom Pfeiler for years. He is always helpful and reliable, and goes out of his way to find what I need. Because of Tom, I have recommended Napleton Ford to friends. I years. He is always helpful and reliable, and goes out of his way to find what I need. Because of Tom, I have recommended Napleton Ford to friends. I have also been happy with the service department, which has kept our truck and cars running smoothly. I highly recommend Napleton Ford. More

My father and sister came with me a few weeks ago to look around because my father has purchased numerous new cars from your dealership. Tim Barcal greeted us out in the lot and was a pleasure to work with f around because my father has purchased numerous new cars from your dealership. Tim Barcal greeted us out in the lot and was a pleasure to work with from the start! He was very knowledgeable about the different cars on the lot and could answer all of my questions thoroughly. My father and I came back a week later to test drive the car I was interested in and he even remembered our names. The three times I came back about the car I finally purchased, I dealt with Tim and he was wonderful. I purchased my first car from Tim last night and he made the process simple and painless. He is definitely an asset to your dealership and I would definitely recommend him and your business to anyone interested in not only great cars, but great service. More

Tom Pfeiler is a professional in all of the ways that make purchasing a car easy. Tom spent time expalinging all that the car had to offer and we took it for an extensive test drive. I am so pleased wi make purchasing a car easy. Tom spent time expalinging all that the car had to offer and we took it for an extensive test drive. I am so pleased with my purchase and have no complaints about how the car runs. It recently had its first oil change at Napleton and my daughter took it in to the dealer. She said everyone was great. More

I originally contacted Napleton Ford over the internet with a request for a quote on a 2013 Mustang GT. Rich was very helpful and gave me a great quote on a car that most dealers were not willing to nego with a request for a quote on a 2013 Mustang GT. Rich was very helpful and gave me a great quote on a car that most dealers were not willing to negotiate on at all do to a very low supply of Mustangs all over the Chicagoland area. There was not high pressure tactics and the whole process went very smoothly. They even matched the very low rate my credit union was offering so I could take care of the paperwork quickly and easily after the Mustang I ordered was delivered. I would recommend the dealer and especially Rich to anyone I know with no reservations at all. They were great to deal with from test driving to answering questions to ordering to the final delivery. I can't say enough good things about the whole experience. Big thanks To Rich and Napleton Ford. More

Tom was excellent to work with. The next guy up the food chain pushing the extended warranty was a bit much, but not overly bad. chain pushing the extended warranty was a bit much, but not overly bad. More

I owned my Ford Taurus for over 8 years when I decided it was time for a change. When I visited Napleton Ford in the middle of winter, I found extremely courteous and knowledgeable sales folks at the dealers was time for a change. When I visited Napleton Ford in the middle of winter, I found extremely courteous and knowledgeable sales folks at the dealership. It was extremely cold outside, but inside a friendly and enthusiastic couple of people with good sense of humor made me forget all of that. Not only they gave me a great trade in value for my car, but they worked with me on recommending the best new vehicle for my needs. Aditionally, Tim fought to give me all possible discounts and I was able to get almost 25% off the MSRP price using the trade-in, different discounts, coupons and loyalty/auto show cash. Thank you for saving me thousands of dollars! I love my new Taurus. My CEO shortly after asked if I am driving a Cadillac. No, I said, I am driving the new Taurus. He could not believe his eyes. I would not trade my car for anything. I am completely satisfied with my purchase and appreciate the pleasant dealer experience. More

We had a great experience here all around working with Tim and the crew. Tim knew his stuff, was enthusiastic about the cars in a way that was catching, and put all his time and attention into finding th Tim and the crew. Tim knew his stuff, was enthusiastic about the cars in a way that was catching, and put all his time and attention into finding the right vehicle at the right price. Pleasant and informative from step one to setting up the Sync system. This is the guy to go to, and the management and financing team stayed right in step. More

When I walk into a car dealership, my guard is up and my armor to fend off high pressure salespersons is on. I have to admit that I left Napleton Ford feeling a little guilty about the way I had anticipated armor to fend off high pressure salespersons is on. I have to admit that I left Napleton Ford feeling a little guilty about the way I had anticipated encountering my preconceived enemy. It was horrible to find a friendly, patient sales crew that was willing to respond to all of my questions (many of which I already knew the answer to) in an honest and efficient manner. I researched my intended purchase and entered the dealership with a price cap that I vowed that I never would exceed. When I left Napleton, I had my car and had easily stayed under my cap. I guess that all I can say is thanks to Al Velez and the rest of the Napleton team. As far as my preconceived attitudes and notions, the service department still has to deal with me. :) More