Napleton Ford in Libertyville

Tim at Napleton was great to work with. I went in to purchase o Ford Edge, had been researching for a long time and drove away in a Lincoln MKX. I love my 'truck,' and I can't say enough about the effi purchase o Ford Edge, had been researching for a long time and drove away in a Lincoln MKX. I love my 'truck,' and I can't say enough about the efficiency of the entire team. They were great. Once the decision to purchase was made everything was completed very quickly. The best buying expereince yet! More

Worker with Tom Pfeiler and the internet team to locate and purchase a new Ford Explorer. I feel I got good advice, a very good price but just a fair price for our trade-in. The people at this dealer all and purchase a new Ford Explorer. I feel I got good advice, a very good price but just a fair price for our trade-in. The people at this dealer all worked together to make our buying experience pleasant. When the vehicle I wanted turned out to have been sold, they found a comparable replacement and discounted it to match the one I'd missed. I would recommend this dealer and especially Tom Pfeiler in fleet sales. More

We were just looking to get an idea of what we wanted to buy within the next few months we had gone to several dealers before we got to Napleton Ford the minute Mr.Mucia introduced himself i knew we had fou buy within the next few months we had gone to several dealers before we got to Napleton Ford the minute Mr.Mucia introduced himself i knew we had found the place where we were going to purchase our car he was so nice and easy going made us feel very comfortable great sense of humor not like all the uptight sales people we had met at the other dealers, the BEST service we'd ever had hands down! i would recommend this dealer to my friends and family and i will be back to purchase another car in the near future. but most important im head over heels in love with my new car! its super awesome. thank you Mr. Mucia for making my buying experience so wonderful! and the gentleman in the finance department was equally as nice i could'nt belive how fast the process was. More

Mr. Velez was great to work with and made the process fast and easy. He was very helpful in follow up with an issue I had with a key. I would reccomend Al to anyone interested in buying a Ford product. fast and easy. He was very helpful in follow up with an issue I had with a key. I would reccomend Al to anyone interested in buying a Ford product. My price reflection was nothing that Al did or didn't do but I bought a vehicle (2013 Ford Fusion Hybrid) that is in extremely high demand with limited availability and another person was going to purchase it if I didn't. More

The customer service was very good. Hoping the service will be all that they guarannteed. We really liket the Ford Fusion. We have recommended the dealership to others. will be all that they guarannteed. We really liket the Ford Fusion. We have recommended the dealership to others. More

My car that I bought from Napleton Ford was stolen and totaled so I had no way to get around. I came back to this dealership to get a new Ford Fiesta. Tom Mucia was able to get me the 2013 Fiesta for the totaled so I had no way to get around. I came back to this dealership to get a new Ford Fiesta. Tom Mucia was able to get me the 2013 Fiesta for the same price as my old car, and because everyone there knew that I had no car, they did everything that they could to locate me one as fast as possible. I really appreciated that they were very helpful and understanding of my situation. More

Tim heard what I was looking for, and what car I wanted to look at, but directed me towards one that was a better fit. He was friendly and informative without being a "pushy car salesman." When I purchas to look at, but directed me towards one that was a better fit. He was friendly and informative without being a "pushy car salesman." When I purchased my car he showed me how to use the features inside the car and helped me set up the bluetooth on my phone. I had an overall pleasant experience and would recommend this group to a friend for their professionalism and courteous manner. More

I went to Napleton Ford to buy a new car. I had originally gone to Arlington Heights Ford, but they took over two weeks to locate a car for me and then didn't end up bringing it in for me. I then c originally gone to Arlington Heights Ford, but they took over two weeks to locate a car for me and then didn't end up bringing it in for me. I then came to Napleton Ford and they located a car for me within a few days. Tom Mucia was very helpful and looked for all of the discounts and rebates that were available to me. He made sure I got a fair price for it and since he knew how long I had waited for the car, he made sure to get it there as fast as possible. Everyone there is very friendly and eager to help you. More

Tim is very efficient and respectful of his clients time constraints. He is very knowledgable of the entire Ford product line. Tim listened to our requests for our future vehicles and secured vehicles tha constraints. He is very knowledgable of the entire Ford product line. Tim listened to our requests for our future vehicles and secured vehicles that exceeded our expectations. More

I'm generally opposed to dealing with anything sales related. I've had plenty of unpleasant sales experiences when looking for cars. Tim was actually recommended to me by a family member. They said, "yo related. I've had plenty of unpleasant sales experiences when looking for cars. Tim was actually recommended to me by a family member. They said, "you'll love this guy...come find your car." Within minutes of meeting Tim, I decided I would be buying my car from him. He's uber friendly, knowledgeable, and genuinely interested in fitting you with a car that meets your needs. For me, it was a huge plus that he is not pushy and let's you take your time in making decisions. He has successfully erased my opinion of "salesman" - he's simply an awesome guy that helped me find my car. More