Napleton Ford in Libertyville

I called Libertyville Ford this morning for pricing on a new Mach E. Neal gave me pricing for both leasing and financing over the phone. I arrived, and spoke with a different sales person, Michael, because new Mach E. Neal gave me pricing for both leasing and financing over the phone. I arrived, and spoke with a different sales person, Michael, because Neal was not there, even though he said he would be there until 7 pm. Test drove the car, loved it. We go back in to talk numbers. All of a sudden the prices I received on the phone were "not possible" and they wanted several thousand dollars more. All kinds of options added on too. Even after taking out all these extras (seen on the deal sheet) the price was still thousands above what Neal told me on the phone. The manager, Dave, said there was no record of my call with Neal. I called the phone number on their website directly, but somehow their system has no record of my call? INCREDIBLY suspicious. It's a real shame because I was ready to wire the money and drive it home. Back to the drawing board to find a dealer that won't lie to get me in the door. More

Working with Alfredo (Fredo) Mena, Dan Schusterman, and Bobby DiCicco was a truly positive experience. They were all incredibly eager to ensure our satisfaction and worked diligently to get the deal done. Bobby DiCicco was a truly positive experience. They were all incredibly eager to ensure our satisfaction and worked diligently to get the deal done. Their commitment didn’t stop at the closing table—they stood firmly behind the I.O.U.’s we agreed on, which played a key role in completing our sale. We would confidently refer friends and family to them without hesitation. More

The salesperson, Michael, went above and beyond to ensure that I got the perfect car for the money. Great, humble guy and the staff was also very friendly. I would recommend this dealership to anyone looking that I got the perfect car for the money. Great, humble guy and the staff was also very friendly. I would recommend this dealership to anyone looking for a seamless auto purchase in the chicago area. More

Clean, Friendly, knowledgeable and professional! ! Salesman Bill, Paul and Dave all were great to work with!! We will be coming back when we need another vehicle!!! Thank you one and all for hand ! Salesman Bill, Paul and Dave all were great to work with!! We will be coming back when we need another vehicle!!! Thank you one and all for handling our vehicle needs!!! More

Bought a used f150 this weekend, drove an hour and a half to get it. Everyone was friendly and helpful. Ask for michael in sales if you go. to get it. Everyone was friendly and helpful. Ask for michael in sales if you go. More

Michael Raczkowski was our sales consultant… he was amazing… I highly recommend you get a car from him. amazing… I highly recommend you get a car from him. More

Super friendly and helpful with my purchase of my new car. Very responsive and professional car. Very responsive and professional More

Very straightforward, easy to work with. Everyone was very pleasant to interact with. Good group. Everyone was very pleasant to interact with. Good group. More

Bill and Paul were great and efficient. We had a nice experience. Loved how fast we got out of there. We had a nice experience. Loved how fast we got out of there. More

Michael was very knowledgeable about the vehicle we came to test drive. He was thoughtful and courteous. to test drive. He was thoughtful and courteous. More