Napleton Ford in Libertyville

Excellent Service From the time the appointment was made all the way through pick-up we experienced very courteous and knowledgeable staff. The explanations were clear From the time the appointment was made all the way through pick-up we experienced very courteous and knowledgeable staff. The explanations were clear and the service was quick. We will definitely be returning. More

service with joe ryan was unbelievable.?????????? I LIVE IN MCHENRY WALKING DISTANCE FROM BUSS FORD & GARY LANG. so I have DONE BUISNESS WITH BOTH.I SURE WISH NAPLETON WAS AS CLOSE. NAPLETON BLOWS A I LIVE IN MCHENRY WALKING DISTANCE FROM BUSS FORD & GARY LANG. so I have DONE BUISNESS WITH BOTH.I SURE WISH NAPLETON WAS AS CLOSE. NAPLETON BLOWS AWAY ANY CAR DEALER I HAVE EVER DELT WITH.IN SERVICE&SALES.I bought a Ford escape last night that I thought it was a very fair deal. so anyway my wife drove the escape home & ON THE way home the passenger head light went out,the vehicle started shaking at 40mph to 55mph & the check engine&change oil lights lit up.My wife called RICHARD RANDAZZO panicked, He told her not to worry &to just bring it back.well after her sleepless night I brought it back.I WAS PLEASANTLY SURPRISED . HE GOT THE service advisor JOE RYAN TO IMMEDIATELY GET THE ESCAPE LOOKED AT, HE CONCLUDED THE #4COIL PACK WENT BAD! SO THEY PUT A NEW COIL PACK IN and a oil sensor leaked so they put a new one in.,THEY PUT a new head light in,they rotated the tires,changed the oil & did a 25 point . inspectio,& topped off all fluids ect. Oh yea! THEY WASHED ALSO.!!!ALL FOR NO CHARGE!! YEP! NO CHARGE. I WILL ONLY GO TO NAPLETON FROM NOW ON!???????????????????????? AWSOME! DEALER!! More

Definitely 5 Star Service from Joe Ryan I didn't buy my Ford Fusion here but I take it to Napleton for service. If you want someone who cares and goes above and beyond then you need to see J I didn't buy my Ford Fusion here but I take it to Napleton for service. If you want someone who cares and goes above and beyond then you need to see JOE RYAN in service! Joe will explain to you the service that is needed and why and really help you understand what work will be performed. Joe Ryan will call you with the progress of your repair and also when it is finished. Joe could possibly be a brother from another mother! He treats everyone like family! More

New engine for my 2013 Ford Escape I brought it in to Napleton Ford for a reoccurring problem they they initially could not reproduce. But the engine fault light came on again I took i I brought it in to Napleton Ford for a reoccurring problem they they initially could not reproduce. But the engine fault light came on again I took it right to them and within one day the engineers at Ford were on top of it along with the people at Napleton Ford. They ended up putting in a brand new engine and Dan Weichbrodt did the installation and Natalie Russell the Service advisor really made me feel at ease and kept me in the loop every step of the way. It took about two weeks to do which was pretty quick for a 20 hour job, just got the suv back today ( 1-9-15) and so far so good. We are taking it on a trip to Florida soon so that will be a good test. I just wanted to say how great all of the service people were to us as well as The manager Jack. More

Joe Ryan in Service I give this dealership a five star review because of it's wonderful customer service in the Service department, specifically Joe Ryan! He took care of I give this dealership a five star review because of it's wonderful customer service in the Service department, specifically Joe Ryan! He took care of everything for me. Very professional and knowledgeable! Thank you again! More

Outstanding Sales Expereince What a great experience with Napleton Ford when I came into buy a new Ford 150 that is in very short supply. I had the chance to work with Tom Pfeiler What a great experience with Napleton Ford when I came into buy a new Ford 150 that is in very short supply. I had the chance to work with Tom Pfeiler and he helped me build my dream truck and then went on to offer an outstanding price for a completely new model truck. Thank You. More

Emotional decision of replacing run down 10 yr old car We got a fair trade in. The sales team was supportive and made sure we would not be over budget. Richard Randazzo was very direct. He listened to my We got a fair trade in. The sales team was supportive and made sure we would not be over budget. Richard Randazzo was very direct. He listened to my needs and showed me a car with AWD. Very professional, non-pushy dealership! More

Amazing Customer Service My daughter and I had a really excellent experience. Tim Barcal was great to work with and we felt we received a reasonable offer. We live close by to My daughter and I had a really excellent experience. Tim Barcal was great to work with and we felt we received a reasonable offer. We live close by to the dealership so, it felt like everyone was my neighbor and I was happy to give the business to this dealer in Libertyville. My daughter loves her new car. Thanks Tim! More

I worked with Matt Seger who recently joined the sales staff at Napleton Ford. Matt was very helpful and straightforward, and never pushy. He was a great guy to work with. He spent a lot of time with m staff at Napleton Ford. Matt was very helpful and straightforward, and never pushy. He was a great guy to work with. He spent a lot of time with me and patiently answered my questions when he could. If he didn't know the answer (since he was new when I worked with him), he was able to find out either by asking for help from his boss or by looking it up. Matt was a pleasure to work with and he continues to be helpful and give advice even after the purchase and pick-up of the car. More

Great experience! Best dealership ever!! Very friendly and willing to work with you. Will be revisiting for future purchases. Thank you for your magic Tom!!! and willing to work with you. Will be revisiting for future purchases. Thank you for your magic Tom!!! More