Napleton Ford in Libertyville

AVOID. Napletons Ford took $2180.00 for an extended warranty package I purchased directly through them. They didnt enter my warranty correctly into the "fo Napletons Ford took $2180.00 for an extended warranty package I purchased directly through them. They didnt enter my warranty correctly into the "ford protect systems" and when i went to visit the dealer they claimed I did not have coverages. Since purchase, their finance manager Jacey Perez was fired. Ive submitted a complaint to the Federal Trade Comission, and the Attorney Generals office. Next is the Better Business Bureau. They took my money and their Finance director had not fulfilled his duties of filing the correct paperwork to rectify the issue. When questioning the issue in person, the General Sales manager Paul did nothing to help. Zero follow up. Their finance manager Bobby after working at this store for 2.5 years told me hes never seen one of these "Ford Protect" contracts. He was superbly useless in finding a solution. I was having to call and follow up daily to find out there was no update. I would never again, consider Napletons for any reason. What a total sham. It doesnt surprise me this Dealer group was fined by the FTC two years back. I wonder if there could be others that havent had to use their warranty yet that have the same errors on their contracts. Fishy Business. More

Garbage dealer can sell you a truck with a bad transmission and don’t tell you and I call them and the answer was u bought like it is used sir sad and the dealer transmission and don’t tell you and I call them and the answer was u bought like it is used sir sad and the dealer More

Vira was very friendly and helpful - tough negotation with sales manager to get what we felt was a fair offer - but was able to make something work on a bronco . with sales manager to get what we felt was a fair offer - but was able to make something work on a bronco . More

I was refused a test drive in the vehicle that I was interested in, a Ford F-150 Platinum. The sales girl claimed that they didn't want to put miles on that one and said that I could test drive a hybrid interested in, a Ford F-150 Platinum. The sales girl claimed that they didn't want to put miles on that one and said that I could test drive a hybrid Lariat. She brought around an XLT, which has a much rougher ride. She took my driver's license multiple times, before and after the test drive and took pictures of it with what appeared to be her personal iPhone. They were also not offering pricing similar to other dealerships. It was a bad experience all around, not to mention the sales manger bad-mouthing other local dealerships when I told him that Napleton's prices were not competitive on similarly appointed vehicles. More

Jim, Bill, Bob and the entire staff at Napleton Ford were very professional, informative and accommodating. They 100% met our needs while shopping for a vehicle. very professional, informative and accommodating. They 100% met our needs while shopping for a vehicle. More

Purchased a vehicle off the lot after what was promised was not delivered. Less than 24 hours traded in to another dealer for vehicle that we previously ordered. Refused to refund parts and services not de was not delivered. Less than 24 hours traded in to another dealer for vehicle that we previously ordered. Refused to refund parts and services not delivered as add ons. Advised they cannot return parts and cancel services. Maybe true but hard to believe. Sales person was very helpful. More

Great experience end-to-end. Had the Bronco model we wanted and was able to put a deposit in to hold it while my daughter, an ICU nurse working the night shift, was able to find Had the Bronco model we wanted and was able to put a deposit in to hold it while my daughter, an ICU nurse working the night shift, was able to find a time to get there to look at. Also flexible on the scheduling to put up. More

I wish it was a better buying experience- but I came to the vehicle I wanted and dealt with the lack sales experience the vehicle I wanted and dealt with the lack sales experience More

I had the best experience buying a car here. I can’t even express how friendly and helpful everyone was. Rich and Robert were especially nice and I feel like I left with not only a new car but n I can’t even express how friendly and helpful everyone was. Rich and Robert were especially nice and I feel like I left with not only a new car but new friends. I felt absolutely no pressure whatsoever to buy, which was so refreshing coming from a dealership. The car I got is fabulous and I’m in love. I HIGHLY recommend this place!! Thank you again for such a great experience. 🤗 More

Fast, effective and polite interaction They have been very professional, they call me several time till all the details have been defined very professional, they call me several time till all the details have been defined More