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Napleton Ford Columbus - Service Center

Columbus, WI

5.0
54 Reviews

54 Reviews of Napleton Ford Columbus - Service Center

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May 22, 2025

Erin at Napleton got my truck in for maintenance. They did a great job, on schedule. More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Napleton Ford Columbus responded

Thanks so much for the 5-star review of Erin and Napleton Ford Columbus!

May 22, 2025

I have taking my work vehicle and personal vehicle to Napleton Ford in Columbus, WI since moving to Columbus a year ago. Been very satified of the work they have done on my vehicles. The Employees have b More

by Cutty36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Christopherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Napleton Ford Columbus responded

Thank you for your continued trust in Napleton Ford Columbus! We're delighted to hear that our team has provided courteous and helpful service for both your work and personal vehicles. Your recommendation means a lot to us, and we look forward to serving you again soon!

May 21, 2025

Service department is awesome! They are friendly and helpful. I have been working with Erin for several years now and she is great to work with! More

by Olivia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Napleton Ford Columbus responded

Olivia, we're delighted to hear that Erin and our service department at Napleton Ford Columbus have been providing you with excellent support over the years. Thank you for your kind words!

May 07, 2025

I had a great visit everyone was very polite, and everything went smoothly. I will go back for more service for sure. More

by White150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Napleton Ford Columbus responded

We're delighted to hear that your visit went smoothly and our team at Napleton Ford Columbus provided polite service. We look forward to welcoming you back for future services!

May 02, 2025

We purchased our used Ford Explorer from this company and have been very happy with the service we've received. Erin was great. More

by susan.miller4usb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Napleton Ford Columbus responded

Thank you for choosing Napleton Ford Columbus! We're delighted to hear that Erin provided great service and that you're happy with your used Ford Explorer. Enjoy the ride!

May 01, 2025

Very courteous and professional service department. Always explaining what is going on with your car while it was being worked on. More

by butch4558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Napleton Ford Columbus responded

Thank you for sharing your positive experience with our service department at Napleton Ford Columbus! We're glad to hear that the team kept you informed throughout the process. We appreciate your support and look forward to serving you again in the future!

April 22, 2025

Unusually cordial, friendly, professional, and a delightful experience. I can recommend this dealership to friends. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Christopherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Napleton Ford Columbus responded

Ron, thank you for recommending Napleton Ford Columbus! We're delighted to hear that your experience was both friendly and professional. We appreciate your support!

April 18, 2025

Great service, fast and accurate. They picked up the car, did the work, and returned it promptly. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Christopherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2025 -

Napleton Ford Columbus responded

Steve, we're delighted we could deliver an excellent experience! - Napleton Ford Columbus Team

April 17, 2025

Great service😎 I will now add more words to meet the minimum of words required in this field More

by hstmaurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Napleton Ford Columbus responded

We couldn't ask for a better review of Napleton Ford Columbus. Thanks so much!

April 09, 2025

Excellent service my car was done earlier than was planned on. The service department gave my car a thorough inspection and I appreciated that. More

by d.beitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Christopherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Napleton Ford Columbus responded

We're delighted to hear that our service department at Napleton Ford Columbus exceeded your expectations and got your car ready ahead of schedule. Thanks for the positive feedback!

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