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Napleton Ford Columbus
Columbus, WI
67 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 67 reviews
March 27, 2025
Erin is the service department is a great person to work with. Always have good experiences when dealing with her. with. Always have good experiences when dealing with her. More
by Dschroud
Employees Worked With
March 20, 2025
Excellent service and communication. Good people. Called me regularly with updates especially when service agent had to leave. Good people. Called me regularly with updates especially when service agent had to leave. More
by gmeindg
March 18, 2025
Very happy with the service at this dealership. Erin always gets my vehicle in at a timely manner and explains all the work being done Erin always gets my vehicle in at a timely manner and explains all the work being done More
by rdaxels93
Employees Worked With
March 14, 2025
Erin has always been helpful and most important kept me informed about what is going on with my car. That’s important to me, and Erin and Napleton always do that well. informed about what is going on with my car. That’s important to me, and Erin and Napleton always do that well. More
by jeffreyvanfleet
Employees Worked With
January 26, 2023
Byers Beware! DEALERSHIP HAD TO BUY-BACK MY CAR BECAUSE DEPARTMENT OF TRANSPORTATION SAID THEY SOLD ME A FRAUD VEHICLE ON PAPER AND IT WAS ILLEGAL!! Bought a DEALERSHIP HAD TO BUY-BACK MY CAR BECAUSE DEPARTMENT OF TRANSPORTATION SAID THEY SOLD ME A FRAUD VEHICLE ON PAPER AND IT WAS ILLEGAL!! Bought a vehicle and drove it for 1 day only. Woke up to a huge amount of oil on my garage floor. Took it back to dealership and they hoisted it up in the air. OMG, there was no underbody shield under the vehicle which covers/protects the engine from mud etc... And because there was no underbody shield under the vehicle, the seal that covers the oil was broke. Oil was pouring out. UPDATE********DEALERSHIP HAD TO BUY-BACK MY VEHICLE AFTER IT WAS FOUND BY DEPARTMENT OF TRANSPORTATION THAT DEALERSHIP SOLD ME A FRAUD VEHICLE. IN THE PAPERWORK I BOUGHT THE CAR WITH IT STATING THE LAST PERSON THAT PURCHASED IT USED IT FOR PERSONAL USE. COME TO FIND OUT THIS CAR WAS A RENTAL CAR. THEY LIED ON PAPER. LELAND IS THE SERVICE MANAGER AND HE VERBALLY ATTACKED ME. THEN I SAT DOWN WITH VINCE RUxxxxI THE GENERAL MANAGER AND DANIEL RANDOLPH THE PRESIDENT/GENERAL MANAGER. THEY VERBALLY ATTACKED ME WHEN I TOLD THEM THEY WERE COMMITTING FRAUD. THEY LAUGHED AT ME AND SAID GO AHEAD AND INVESTIGATE US, NOBODY WILL BELIEVE YOU. LESS THAN 8 HOURS FOR ME TO CONTACT DOT AND THEM TO CONTACT ME SAYING THE DEALERSHIP COMMITED FRAUD WHEN SELLING ME THIS CAR. IT'S ON PAPER THEY LIED, AND HAD TO BUY THE VEHICLE BACK FROM ME. THE DEALERSHIP WAS COUNTRYSIDE FORD BUT DAYS LATER WAS BOUTGHT BY NAPLETON FORD. REGARDLESS, SAME PEOPLE JUST A DIFFERENT NAME! ALSO, I NEVER RECEIVED THE WISCONSIN BUYER'S GUIDE. I SIGNED THE PAPERS AND PURCHASED THE VEHICLE ON 11/9/22. I FOUND OUT ONCE I RECEIVED THE WISCONSIN BUYERS GUIDE FROM DEPARTMENT OF TRANSPORTATION THERES A DATE NEXT TO MY NAME THAT I DID NOT WRITE. IT'S DATED FOR THE NEXT DAY. THIS PROVES I NEVER RECEIVED THE WISCONSIN BUYERS GUIDE BECAUSE I PURCHASED THE VEHICLE AND SIGNED ALL PAPERWORK ON 11/9/22. THE NEXT DAY SOMEONE PUT A DATE NEXT TO MY NAME OF 11/10/22 AND I NEVER RECEIVED THIS. More
by Byers Beware
Employees Worked With
Vince Ruxxxxi General Manager, Leland(service) Daniel Randolf President
