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Napleton Downtown Hyundai

Chicago, IL

Overview
Reviews
Vehicles
4.7
98 Reviews
Call Dealership (872) 225-3620

2700 S Michigan Ave

Chicago, IL

60616

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Showing 98 reviews

December 03, 2025

Friendly, experienced staff. Work is done in a timely manner and the cost is known upfront. More

by Cathy.bergthold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in the service department
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Dec 04, 2025 -

Napleton Downtown Hyundai responded

Cathy, thank you for the great review. We look forward to seeing you again at Napleton Downtown Hyundai!

December 01, 2025

The service was excellent. Kevin Sandoval was my service representative. He asked about my problem and determined that I needed a new battery. Later he advised me that I shoul More

by mambwla
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Sandoval... excellent
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Dec 02, 2025 -

Napleton Downtown Hyundai responded

We're glad Kevin took such good care of you and your car at Napleton Downtown Hyundai. Thanks for trusting us with your vehicle needs and we hope to see you again down the road!

November 29, 2025

This dealership still holds up to a higher standard when it comes to taking care of it's customers!! More

by eclayton3724
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky and Mike
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Dec 01, 2025 -

Napleton Downtown Hyundai responded

Thank you for stopping by to leave Napleton Downtown Hyundai a wonderful review!

November 25, 2025

The salesman was very professional, and the service was quick. They also wash my car. More

by Nell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 26, 2025 -

Napleton Downtown Hyundai responded

Thank you for your kind words! We're glad the salesman was professional, and the service was quick. We're also happy to hear we were able to wash your car at Napleton Downtown Hyundai!

November 25, 2025

The salesmen are very helpful not pushy . They are very patient if you change your mind. More

by snowglinda85
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Baylock
Report | Print
Nov 26, 2025 -

Napleton Downtown Hyundai responded

Thanks for recognizing our commitment to accommodating customer service at Napleton Downtown Hyundai! Take care!

November 23, 2025

We bought an Ionic 5 from this dealer, we found them to be professional and friendly More

by pshearn2001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raphael Ebisi
Report | Print
Nov 25, 2025 -

Napleton Downtown Hyundai responded

Congrats on your IONIC 5! Our team at Napleton Downtown Hyundai is grateful for your business and wishes you happy miles ahead.

November 12, 2025

I brought my car in to fix and it still have the same problem this not right More

by honeyface1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sondra C
Report | Print
Nov 13, 2025 -

Napleton Downtown Hyundai responded

I'd really like the chance to better understand what happened during your visit to the store. Would you please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago

November 12, 2025

Sandra was kind and answered my questions. She made sure I was taken care of. I’ll continue bringing my vehicle to this location. More

by Eclay0912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Cardona
Report | Print
Nov 13, 2025 -

Napleton Downtown Hyundai responded

We're pleased to hear Sandra provided excellent assistance! We look forward to serving you again at Napleton Downtown Hyundai.

November 07, 2025

Fast and courteous fixed warranty issue and gave a loaner car to use during service . More

by Mw92163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra in service and Jim Gruman
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Nov 10, 2025 -

Napleton Downtown Hyundai responded

Thanks so much for the 4-star review of Napleton Downtown Hyundai!

November 07, 2025

Carlos,Ulises, Joe Thank you for the excellent and efficient service! Quick and easy fix More

by dino_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulises carlos
Report | Print
Nov 10, 2025 -

Napleton Downtown Hyundai responded

Thanks for the kind words for our Napleton Downtown Hyundai team! We are here to help with any future automotive needs!

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