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Napleton Downtown Hyundai

Chicago, IL

Overview
Reviews
Vehicles
4.7
87 Reviews
Call Dealership (872) 225-3620

2700 S Michigan Ave

Chicago, IL

60616

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Showing 87 reviews

November 03, 2025

Sandra was amazing, she was so helpful and informative. She was honest with me and told me what to except. Will be back for future services. More

by A.bryant56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
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Nov 04, 2025 -

Napleton Downtown Hyundai responded

We’re so glad Sandra made your experience a great one! Thank you for choosing Napleton Downtown Hyundai and we look forward to seeing you next time!

October 31, 2025

Once again another smooth experience here at Napleton Downtown Hyundai!!! Ricardo walked me through the entire process from start to finish!!! Awesome job!!! More

by eclayton3724
Recommend Dealer
Yes
Employees Worked With
Ricardo Jaime
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Oct 31, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your awesome experience with Ricardo and our team! We appreciate your support and we hope to see you back at Napleton Downtown Hyundai in the future.

October 31, 2025

Sandra was very professional and she knows her job. Great personality. I give her a 5 star rating as well as the dealership. More

by Cranberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Report | Print
Nov 03, 2025 -

Napleton Downtown Hyundai responded

Thank you for the glowing review of Sandra and our team, Cranberry! We appreciate your business and hope to see you again at Napleton Downtown Hyundai. Take care!

October 28, 2025

Sales and Service team accommodating,professional, and understanding! They have our business!!! Look forward to a long term partnership More

by robertbeach3470
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrel Draper
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Oct 29, 2025 -

Napleton Downtown Hyundai responded

Hi Robert, we're happy to have you as a customer for life! Thank you for sharing your excellent feedback about our accommodating and professional team! - The Napleton Downtown Hyundai Team

October 24, 2025

Carlos was efficient and professional. The service on my car was performed on a timely basis. However, I felt a little pressured to accept the up-selling of additional services. Its diffi More

by damightymite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in the Service Dept.
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Oct 24, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your feedback about Carlos! We also understand your concerns about upselling. We’ll take your feedback seriously and aim for a more comfortable approach next time. Thank you, we hope to see you again at Napleton Downtown Hyundai!

October 16, 2025

Carlos was very efficient with the work that was done for my antifreeze leak in the reservoir. I do recommend Napleton Downtown for your car care More

by richc75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos and Sandra
Report | Print
Oct 16, 2025 -

Napleton Downtown Hyundai responded

Thank you for recommending Carlos and our team! We hope to see you again at Napleton Downtown Hyundai. Safe travels!

October 16, 2025

I like the service, but they haven't rotated my tires repeatedly, and it's happened to me in the last 3 services. More

by geraldz16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Oct 21, 2025 -

Napleton Downtown Hyundai responded

Your feedback is important to us, and we're sorry to hear about the repeated issue with your tire rotations. Please contact us at your earliest convenience so we can discuss this further. Thank you, Napleton Downtown Hyundai.

October 14, 2025

Fast and easy to deal with. Allen was great. I only have a few more words to type. More

by jas6630
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Washington
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Oct 15, 2025 -

Napleton Downtown Hyundai responded

Jas, this is a fantastic review. Thanks from the entire team at Napleton Downtown Hyundai!

October 13, 2025

Great service nice people went to my appointment early and got served in a timely manner More

by Porterrochelle05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Baylock, Michael Zelko, Hillary Fields
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Oct 14, 2025 -

Napleton Downtown Hyundai responded

Thank you for stopping by to leave Napleton Downtown Hyundai a wonderful review, Porter!

October 09, 2025

I used to go to Aurora for my car until I found out they have one closer to my house and have been here twice and the service is phenomenal and everyone there is so helpful and friendly More

by utweetie12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos and Ulysses
Report | Print
Oct 10, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your experience, we're delighted to hear our location and team have made it a great one! See you again at Napleton Downtown Hyundai. Safe travels!

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