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Napleton Downtown Hyundai

Chicago, IL

4.7
105 Reviews

2700 S Michigan Ave

Chicago, IL

60616

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Showing 105 reviews

January 07, 2026

Sandra, the writer did a fantastic job Ruben who is the mechanic did a fantastic job clean and fantastic More

by Roseann Mostacchio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra and Ruben the mechanic, Ray Baylock, Michael Zelko
Jan 08, 2026 -

Napleton Downtown Hyundai responded

Hi Roseann, thank you for sharing your experience with Sandra and Ruben! We're happy to hear they did such a fantastic job. See you next time at Napleton Downtown Hyundai!

December 16, 2025

Had the opportunity to work with Carlos during this most recent visit. He was a pleasure to chat with, communicated very well and even got the recall for my seatbelt knocked out during the same visit. Thank More

by roberto.alicea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in-service
Dec 16, 2025 -

Napleton Downtown Hyundai responded

Hi Roberto - Thank you for sharing this thoughtful review of Carlos' communication and efficiency. We are honored to have your business at Napleton Downtown Hyundai Service Center!

December 16, 2025

The dealership is always prompt and accurate and I will never seek another location again. More

by tonyawims41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel
Dec 16, 2025 -

Napleton Downtown Hyundai responded

We really appreciate you taking the time to leave Napleton Downtown Hyundai this awesome review!

December 12, 2025

They will make sure you get the car that you are looking for. They match your expectations. More

by Hansen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raphael , Ray Baylock, Michael Zelko, Hillary Fields
Dec 12, 2025 -

Napleton Downtown Hyundai responded

There is nothing better than a great review. Thanks for giving Napleton Downtown Hyundai your business, Hansen!

December 10, 2025

Sandra is the best! Worked with her on issues with my car early 2024 and was happy she was still around in 2025 when I had to bring it back (legit sighed in relief when More

by Ciara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Dec 10, 2025 -

Napleton Downtown Hyundai responded

Hi Ciara, thank you for the amazing review! We are so grateful to have Sandra on our team and we’re happy to hear that she’s been able to help you each time you’ve come by. We’ll be sure to pass on your kind words to her. Thank you for choosing Napleton Downtown Hyundai!

December 08, 2025

A quick and friendly oil change with tire rotation, provided by professional staff. Highly recommend! More

by Ebro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulises
Dec 08, 2025 -

Napleton Downtown Hyundai responded

Ebro, we are so happy to hear our team made your oil change easy. Thank you for choosing Napleton Downtown Hyundai!

December 08, 2025

The customer service was excellent. The atmosphere was very accommodating. My service was attended in a timely manner. More

by premiere12007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hillary Fields
Dec 08, 2025 -

Napleton Downtown Hyundai responded

Thank you for choosing Napleton Downtown Hyundai and for sharing your experience with our team. We look forward to seeing you next time. Have a great day!

December 03, 2025

Friendly, experienced staff. Work is done in a timely manner and the cost is known upfront. More

by Cathy.bergthold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in the service department
Dec 04, 2025 -

Napleton Downtown Hyundai responded

Cathy, thank you for the great review. We look forward to seeing you again at Napleton Downtown Hyundai!

December 01, 2025

The service was excellent. Kevin Sandoval was my service representative. He asked about my problem and determined that I needed a new battery. Later he advised me that I shoul More

by mambwla
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Sandoval... excellent
Dec 02, 2025 -

Napleton Downtown Hyundai responded

We're glad Kevin took such good care of you and your car at Napleton Downtown Hyundai. Thanks for trusting us with your vehicle needs and we hope to see you again down the road!

November 29, 2025

This dealership still holds up to a higher standard when it comes to taking care of it's customers!! More

by eclayton3724
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky and Mike
Dec 01, 2025 -

Napleton Downtown Hyundai responded

Thank you for stopping by to leave Napleton Downtown Hyundai a wonderful review!

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