Napleton Clermont Chrysler Jeep Dodge - Service Center

Poor customer service in the service department We were in Clermont on vacation and our navigation system went out in our car. Chrysler sent us to this dealer and this Napleton Chrysler was not hel We were in Clermont on vacation and our navigation system went out in our car. Chrysler sent us to this dealer and this Napleton Chrysler was not helpful at all. They told us they ordered the part but they did not ever order the part. I would not recommend the service department to anyone. More

Seriously???? LOL On February 5th, 2016 i came home and went to close my driver side door and for some wild reason the latch on the door caught my seatbelt as i closed On February 5th, 2016 i came home and went to close my driver side door and for some wild reason the latch on the door caught my seatbelt as i closed it and the latch got jammed and the door could not close. the door would just swing open freely and i panicked. i spent 30 minutes with a hammer and tools to bang it loose even with WD40 and nothing. I drove 5 miles to this dealership with my right hand holding the door closed while i drove. I went inside and explained my dilemma to the manager John and he came out to see and at the same time one of the mechanics, Jose, followed and out of no where, got a pen from his pocket and held the inside door handle open and released the latch. My mouth dropped open and couldn't believe how Jose fixed the problem in less than a minute! Jose rocks!!!!! all i could say was - " Seriously???" Thanks SOOOO Much! More

Friendly, knowledgable, courteous = PRICELESS Drive up service department is easy and fast. Everyone whom I felt with had a smile on, explained their answers to all my questions and my service wa Drive up service department is easy and fast. Everyone whom I felt with had a smile on, explained their answers to all my questions and my service was done in a timely manner. More

Very rude, he would not allow me to show him a defect in the auto that he claimed was fixed. Not a people person. Refused to look at my vehicle because he knew it was no fully repaired. Very poor customer s the auto that he claimed was fixed. Not a people person. Refused to look at my vehicle because he knew it was no fully repaired. Very poor customer service. More

We have a Dorango Dodge that is under warranty and has completed 12,000 miles. The repeated issue we have is an electrical fault that causes a complete failure of the lights and all the front connections completed 12,000 miles. The repeated issue we have is an electrical fault that causes a complete failure of the lights and all the front connections so no A/C etc. Every time we take it to the dealer to fix they can't find the problem and insist we take the vehicle away. Last time this happened it was at night so we had to be towed home and that was the last straw, we took the car in and insisted this problem be resolved. NOBODY CALLED BACK, can you imagine how annoying it was NOT being able to get through to anyone. Our problem went to the executive department and again nobody called back until a Mr. Brian Hessler called and said we had to return the car, they could not find the problem and in a nutshell washed his hands of us. He then insulted us by saying we took the car hire for advantage and we need to pick our car up. Would anyone in their right mind take that as customer service when we have three kids and driving down a road at night and suddenly the electrics go and we have no lights? i think not? Basically this guy and their dealership take no notice of a warranty and have no customer care ambition we feel. So far we have nothing but bad feeling and STILL nobody has called us back. An official letter has been sent recorded to the CEO and i won't be holding my breath... More

I am a continued customer of Dodge service, However I have not been to service department in awhile. But recently I thought I would have my van looked and repaired by Tuffy's while my van was in the hand have not been to service department in awhile. But recently I thought I would have my van looked and repaired by Tuffy's while my van was in the handicap repair place next door, worst idea ever!! Not only was the employees at Tuffy's rude and disrespectful but half the time they didn't know the answer to my questions. So I informed the other shop that I was having my handicap work done on I would not be having my work done at Tuffy's. They didn't like that idea, they told me they were not going to give me back my van because it was a safety risk and I had to get it fixed at Tuffy's. I didn't know there was a law like that. So I picked up the phone and called Tom Russo at the Dodge shop in Clermont, not only did Tom inform me they could not keep my van, he told me he could work with me on the price. After I finally got my van back I made the 35 min drive and took it to Tom. Not only did he have an amazing price but they had my van back in an amazing time frame. It is because of this man I keep continuing to return to Dodge. He always has an answer every time I call, He always makes me feel like a valued customer, I have never come across a more amazing employee. I will never go anywhere else then Dodge again. If you own a Dodge vehicle I would suggest you do the same and ask for Tom. More

Just went for an oil change, super friendly, super fast, yummy food and coffee, team explained everything very good, will be back because I am very happy with this service. yummy food and coffee, team explained everything very good, will be back because I am very happy with this service. More

Melanie is an excellent customer service representative. She was courteous and friendly. She explained the services that needed to be done to my car so that I could understand them and provided the estimat She was courteous and friendly. She explained the services that needed to be done to my car so that I could understand them and provided the estimated cost. If all the people at Napleton are like Melanie, I would definitely refer people to them. More