Napleton Clermont Chrysler Jeep Dodge - Service Center

Run away as fast as you can! So, I just got home from Napelton Dodge Jeep Chrysler in Clermont, FL. They had my 2014 Jeep Wrangler Unlimited Sport for a week doing some work. They So, I just got home from Napelton Dodge Jeep Chrysler in Clermont, FL. They had my 2014 Jeep Wrangler Unlimited Sport for a week doing some work. They had to replace the rear main seal, the front axle seals, alternator and tensioner pulley. I left my vehicle with them on the 9th of February. I was told my vehicle was ready for pick up on the 15th. When I went to get my vehicle, there was still a loud noise under the hood and when they moved the vehicle back to the bay there was a puddle of oil under the vehicle because the rear main seal was still bad. I didn't end up getting my vehicle back until late on the 17th. When I was at a friends house i noticed they didn't put the bolts back in that hold my fuel tank skid plate to the transmission cross member. So I brought it back today to get the bolts put back in and the service manager told me they didn't take those bolts out of my jeep. Do they think everyone is an idiot. You have to take out the transmission crossmember to pull the transmission. Well he then proceeded to take the bolts from another customers vehicle (it was a white jeep wrangler, so if you have your vehicle there, make sure you check them) and tried putting them in mine after I told him that I have an upgraded crossmember. He then went to tell me that the reason those bolts are missing is because they both backed out while I was off-roading and I caught the skid plate on something causing it to bend backwards. He stuck to his story even though I told him that both the bolts were torqued to spec with lock tight. I can see one bolt may backing out but two. Also, there was not paint damage on that part of the skid plate. Needless to say I will not go back to Napelton, nor will I recommend any of my friends or family to go there. Treat your customers like idiots and word of mouth will spread. If you know anyone that uses Napelton, tell them to go elsewhere. More

Worst service department ever. Since I was 18 years old and bought my first car this is the worst service department I have ever taken any of my cars to I own three Dodgers right no Since I was 18 years old and bought my first car this is the worst service department I have ever taken any of my cars to I own three Dodgers right now will never take him back there to be serviced More

Great Service There was a special running on Lube Jobs. The fellow who greeted me was very nice, polite and knowledgeable. The waiting area was comfortable and well There was a special running on Lube Jobs. The fellow who greeted me was very nice, polite and knowledgeable. The waiting area was comfortable and well lit. The service was done in a reasonable amount of time. I was informed and discussed options with the representative and he listened to my concerns. More

Everything I needed done and wanted done was done. Oil change, rain guard repaired, shocks changed. All done at a reasonable price. Glad we took it back to where we bought it. Oil change, rain guard repaired, shocks changed. All done at a reasonable price. Glad we took it back to where we bought it. More

Service Department Who ever is in charge of the service department should be fired. This department is completely overwhelmed and cannot handle the business they get. My Who ever is in charge of the service department should be fired. This department is completely overwhelmed and cannot handle the business they get. My experience car 1 charger took it in for a oil change. Get it back 2 days later I have 4 lights on of service that needs to be done and brakes are bad. No one said a word about it so did they do there point inspection? Car 2 ram brought it in for a oil change a recall came back for the rear differential they had the car for 7 days. Car 3 Durango brought it in for a oil change it was making a sound so I paid for a diagnostic check they thought it was a gas cap got the car back in 3 days. Left the sound continued so took it back found out it was the brakes 3 days later still haven't fixed it just took my car back. The person running this department has no idea what they are doing. More

A Great Decision I worked with Marco during the process of getting an oil change. He reccommended I buy new tires soon. Gave me a quote on some which I will be cons I worked with Marco during the process of getting an oil change. He reccommended I buy new tires soon. Gave me a quote on some which I will be considering. Got the quote for tires, the oil change, they fixed a tire that had a nail in it, and I got new wipers all in one trip and without an appointment. They were actually offering a buy one oil change get three free deal that day. I guess I'll be going back many times more. A great deal all in all. More