Napleton Clermont Chrysler Jeep Dodge - Service Center

Tom was great and went out of his way to make sure our new car had the air conditioner fised before we started on our vacation. He gets our vote for employee of the month Thanks again Tom new car had the air conditioner fised before we started on our vacation. He gets our vote for employee of the month Thanks again Tom More

These employees are awesome and great at customer service. Everytime we have brought a car in for service, we are met with a smile and helpful attention to details. We have a dodge that is serviced service. Everytime we have brought a car in for service, we are met with a smile and helpful attention to details. We have a dodge that is serviced here, but they also take care of our Hundyai as well. More

Car was missing.Tom told us about a special, to diagnose our car. Our questions are answered. It wasn't good news. we are debating on what we want to do, repair it or get a new car.Tom always gives us grea our car. Our questions are answered. It wasn't good news. we are debating on what we want to do, repair it or get a new car.Tom always gives us great service.. More

They were fast and friendly in the quick service department. Got my oil changed and they checked everything and even found a problem in no time flat. Would highly recommend their service. department. Got my oil changed and they checked everything and even found a problem in no time flat. Would highly recommend their service. More

Went in for a Oil Change, and Tom did a walk around on vehicle, pointing out a dent my Wife had gotten the day before. His inspection of the vehicle was very good, I found him very experienced and knowled vehicle, pointing out a dent my Wife had gotten the day before. His inspection of the vehicle was very good, I found him very experienced and knowledgeable. As Service was performed, they found a Rear Tail Light out, and the cover cracked, Tom ordered the part, which came the next day, I was in and gone in 15 minutes.. WOW ! I was Totally impressed with the speed and professionalism of their work, oh, my oil change change going thru Express Service, only took an hr.. Thank You.. I will tell all my friends and neighbors of their efficiency.. Thanks again for a Great Job !!! More

We have been to serveral Dodger dealers to have our Caravan worked on. 3 different dealers from Atlanta to Orlando gave us different diagnosis and none would say for sure they knew what the problem w Caravan worked on. 3 different dealers from Atlanta to Orlando gave us different diagnosis and none would say for sure they knew what the problem was. Rick A. at Napleton Dodge of Clermont was confident his Service tech knew what to do. They diagnosed & fixed our van in 1 day at a reasonalbe price. Rick was friendly and knowledgable. He was more than willing to do what it took to get the job done. We will definetly return to Napleton of Clermont. Thanks Dan Brecklin More

Tom Russo is great to work with. He is Professional and informative. He kept me well informed. He is pleasant and the work was done satisfactorily. informative. He kept me well informed. He is pleasant and the work was done satisfactorily. More

Tom Russo and service manager Craig turned "awful into good" after a service tech had a very bad day -- unfortunately with my car in his bay. I expect the experience to have a "happy ending" due to T into good" after a service tech had a very bad day -- unfortunately with my car in his bay. I expect the experience to have a "happy ending" due to Tom's and Craig's concern. They demonstrated expert customer relations "recovery" skills. Thumbs up to them. Nobody likes snafus. But the fact is: They happen. The details of the snafu are not important. What is important is that the dealership took responsibility for the mess and not just vowed to correct it but went above what they needed to do. I have been dealing with this dealership and its predecessor at the location for years and have always had friendly, satisfactory service. More

I was very pleased with the overall service. I left my car at the dealer during the middle of the night after being taken there by a tow service. I received a call from Melissa Jolley, by 0900 letting me car at the dealer during the middle of the night after being taken there by a tow service. I received a call from Melissa Jolley, by 0900 letting me know that the car had been looked at and approximate cost. After okaying the repair service the car was ready within three hours. This is a first, as the previous dealer at this location was lucky to have the repair finished by the next day. More

I was referred to have my car serviced at Clermont Napleton by a friend. First impression is best. Melissa Jolley took care of me as if she knew me for years...She did her job quickly and efficiently. Napleton by a friend. First impression is best. Melissa Jolley took care of me as if she knew me for years...She did her job quickly and efficiently. From the time that I walked in to the time I left she was very helpful and went into detail about what was needed for my vehicle. She explained my options and gave me the best deals. I can say that I will be back for more services. Professionalism was at its peak (Melissa) and Clermont Napleton will continue to have my business as long as she is there. I will recommend her sevices to my friends and family as well as my coworkers.. More