Napleton Clermont Chrysler Jeep Dodge

I did not hear anything when inquired about truck they had. Drove an hour hoping truck was there. Was told truck was on test drive. When I went to leave salesman magically finds keys to the truck that was had. Drove an hour hoping truck was there. Was told truck was on test drive. When I went to leave salesman magically finds keys to the truck that was in the shop the whole time. They end up on the lower end on trade value and try to add an 1,100 dollar accessories fee to buyers order for wheel protection, dent protection and shadow paint.... I end up leaving and relayed to salesman very motivated to buy now. She said they wouldn't offer me anymore on my trade. Salesman sent me trade values with none of my options or even the right transmission. When I told the salesman the options could change the values in my favor the used car manager changed the KBB and NADA values from clean to fair and average in order for the trade values to stay low. GM emailed me, I wrote him about how I felt. Him or someone else called me and said they would get to the bottom of the trade value issue. Then I was asked if I wanted a fair trade value for my car would I be willing to pay 31,988 for their truck instead of the asking price of 28,988? Very bad business stay away!!! More

I drop my truck on monday for a simple plug installations take a hole weeks the job they said supposed to be 1 days work call the dealer too many times and nobody answer my call just be transfer to a voice m take a hole weeks the job they said supposed to be 1 days work call the dealer too many times and nobody answer my call just be transfer to a voice message and never call me back ,later spoked with the manager who supposed to contact me asap but never did ,call again and now they want to charge me twice for the job they already get pay because they miss it up and dont know how to came clean with the job if you guys out there thinking bring you vehicle to a dealer ship I encourage you to find a better place to go because this dealer when you go for the first time they treat you like a king but after they get you car you just have to sit and wait until they want to give it call or give you cars ,,,when there because somebody recommend it to me for installation of 7way plug just come back to the dealer because the plug don't work and I wish never going there in the first time and this is not anonymous customer my name is pablo and I so mad at the dealer because my bad experiences that I have it and nobody should be treated like that More

My wife and I received a great service in Clermont napleton.Dawn Simmons took care of us like part of our family I will definitely recommend anyone. napleton.Dawn Simmons took care of us like part of our family I will definitely recommend anyone. More

I’m really happy, especially with Martez who help me throughout the entire process. I recommend him if you are looking for a new vehicle. throughout the entire process. I recommend him if you are looking for a new vehicle. More

Easy access to the dealership. Plenty of staff to assist when there is lots of customers in the service. The staff is always helpful too when there is lots of customers in the service. The staff is always helpful too More

Can in with a flat tire on my charger and Greg really took care of me. The tire wasn’t going to be in until the next day so he gave me a guest vehicle and my tire was put on and ready to go the next day. took care of me. The tire wasn’t going to be in until the next day so he gave me a guest vehicle and my tire was put on and ready to go the next day. Thanks Greg amazing service More

Mr Greg in the Service Dept was again very courteous and professional and knowledgeable about our concerns for our Pacifica. Use Greg as an example to learn from. professional and knowledgeable about our concerns for our Pacifica. Use Greg as an example to learn from. More

Had a very unusual event that turned out positive thanks to the wonderful folks at Napleton. My friend Harvey M. purchased a 2017 Chevy Silverado 1500 4wd with 110K miles. The truck was very nice. Less than to the wonderful folks at Napleton. My friend Harvey M. purchased a 2017 Chevy Silverado 1500 4wd with 110K miles. The truck was very nice. Less than 24 hours later, with less than 50 miles driven, we had to.pull off the side of I4 due to the transmission not working (no forward or reverse)! Had it towed to Napleton and it turned out the transmission was trash - unrepairable. Having purchased the truck "as is" he figured he was stuck with it. Unbelievably, Napleton management got together and they took it back, cancelled the loan and refunded the deposit! During that process, the sales rep, Frank L., found a 2018 Dodge RAM 1500 Hemi 5.7L 4wd with only 53K miles that was factory certified. My friend, Harvey M., ended up with the 2018 Dodge with full bumper to bumper warranty for around the same price as the 2017 Chevy! Now that was a very positive experience. I want to thank the Napleton team for working to get such a great outcome. Thank you to Frank L. sales representative, Megan R. sales manager, Mark D. fleet sales manager and Luis M. finance officer. A professional and caring team! More