Napleton Clermont Chrysler Jeep Dodge

Buyer beware!! Wasted our time driving out there by leading my son to believe they would give him $4k more for his trade than they actually offered once we got there. Not sure if they just took advanta leading my son to believe they would give him $4k more for his trade than they actually offered once we got there. Not sure if they just took advantage of a kid or if they do this with everyone, but it was definitely a lesson for him in what gives car salesmen a bad name. Called regarding a used car, and was directed to use the online trade in tool to value our trade. The woman we spoke with on the phone told us multiple times that it would show a very low offer and that if we came into the dealership, they would be able to offer us much more. He told her what he needed to get foe the car, and she said it seemed close enough that they could get there. Of course, I’m sure that was said just to get us there because once we made the hour drive, their offer was $4k lower. Staff was friendly, so I guess there’s that. I’ll just never be a fan of anyone who takes advantage of my kid. More

No communication after sale. Was told truck was inspected in there shop. Truck did not have headlights left me stranded at night. Truck went back to Napelton and sat in shop for 3 weeks finally for a tempora in there shop. Truck did not have headlights left me stranded at night. Truck went back to Napelton and sat in shop for 3 weeks finally for a temporary fix. Went to Plaza dodge and all issues were fixed in a week. I do not recommend Napelton for anything More

Worst experience I had I had bought two cars in the last two years I’m very disappointed in the service and the attitude I got from general manager Brian. was very unprofessional will never go back to the s two years I’m very disappointed in the service and the attitude I got from general manager Brian. was very unprofessional will never go back to the station and I’m sorry for that Without getting into too much detail but when I am lied to you I’m very upset took my vehicle there last Monday to have the oil change and check a battery issue after five hours they said the battery was changed out everything‘s good I asked for paperwork I got nothing I usually get paperwork even if they put air in my tire I knew something was up two days later I had the same issue went back waited five hours to tell me batteries were good now they have to wait On a check to find out what’s going on I decided to take my vehicle to another dealership to find out the original battery was still in there and they told me they had change it and put a new one in maybe that’s the reason I never got my paperwork from day one I have spent $90,000 on two vehicles in the last two years they have lost my business with Brian. service managerThat treat me very badly and professional I will never go back in after having my tires rotated I drove 30 miles to get home to realize they forgot to put my Lugnuts block in my truck had to go back to get my lock glad I didn’t have a flat tire More

Dealer lost paperwork for late Aunts car we were selling next they lost the keys. Then to add insult to injury they auctioned it off! Beware thieves next they lost the keys. Then to add insult to injury they auctioned it off! Beware thieves More

buenas tarde hago saber q el compañero ariel tubo el mejor trato es mui amable y atento y carlos y tengo el mejor criterio del diler como cliente y boi a recomendar mas personas muchas gracias mejor trato es mui amable y atento y carlos y tengo el mejor criterio del diler como cliente y boi a recomendar mas personas muchas gracias More

Where do I start! My interaction started online with Tyisha! She took the time to answer any and all questions that I had. Showed me what they had available and what was on the way that met my request. Tyisha! She took the time to answer any and all questions that I had. Showed me what they had available and what was on the way that met my request. She then scheduled an appointment to meet with a VIP Manager. When I arrived at the dealership I was tired as it was an hour commute for me. I was immediately greeted and set up with a sales person. I was given Josas! I'm so glad that I was! He wasn't pushy at all! He was extremely patient! Understood my needs financially and was completely honest as to whether or not he and the Finance Manager could make a reasonable deal with them and the vehicle I desired. He mad himself available to me every step of the way. Even though I didn't make the purchase the first time I was there, and this was at no fault of theirs, he communicated with me the entire time. He provided me with his personal cell number and made me feel like my business was important. He made me feel like it was more than a sale to him! He shared my excitement in purchasing my dream car which was and is a 2021 Dodge Durango R/T Blacktop Edition! My second trip, I drove off the lot knowing I made a great deal! Everyone at this dealership was very professional and accommodating! I got an amazing deal on my trade, everything I needed to complete the transaction was done in person and remotely as I had to have a cosigner! I didn't have a million inquiries on my credit report either! If you are looking for a great deal and exceptional customer service then go see Josas at Napelton! He and the team will take care of you start to finish! I highly recommend them! More

From the moment walking in prompt, clean, courteous, knowledgeable, pleasant, and helpful. Great experience and I will definitely return. Thank you Greg you were awesome! knowledgeable, pleasant, and helpful. Great experience and I will definitely return. Thank you Greg you were awesome! More

I spent at least three days working this dealership and came to a deal on a 2021 unlimited sahara 4x4, snazzberry, altitude. I was told the vehicle was enroute to the dealership and would be destined for m came to a deal on a 2021 unlimited sahara 4x4, snazzberry, altitude. I was told the vehicle was enroute to the dealership and would be destined for me to purchase. I arrived at the dealership to start the purchase process and the on duty manager gave me a song and dance on why I could not view the vehicle. In the end I was told the owner forced them to delivery my vehicle to their Kissimmee dealership to sell to someone else. A second vehicle was located and allegedly was destined for the dealership for me also. Again, the vehicle became unavailable to me. My sales representative Billy was outstanding and I believe things were out of his control. This was an awful experience. More