Napleton Clermont Chrysler Jeep Dodge

We went to get an oil change because I bought a special through Groupon.com for $49 for 4 oil changes. Everything was fine. We were advised that they recommended that we replace the air filter as well as i through Groupon.com for $49 for 4 oil changes. Everything was fine. We were advised that they recommended that we replace the air filter as well as informed us of one of our tires having some wear and tear. We left the dealership and about 45 min to an hour later we received a call from your service department informing us that you guys forgot to put back our air filter. At this time we were not nearby and were unable to stop back by the dealer to pick it up. We were extremely shocked and concerned that this was overlooked and now we had to take time out to return and pick this up. We had never had this problem anywhere else ever. We decided to stop in briefly today and pick it up. When I came in the rep that assisted me,Stephanie Ramnauth greeted me and remembered who I was and had my filter ready for pick up. I then, asked her if there was any way we could find out about getting a refund for what we paid through Groupon for this deal because we were unhappy with what had taken place and felt uneasy about bringing our vehicle again since this has never happened elsewhere. She was very non chalant and just said no that it could not be refunded. I told her that we were not satisfied because of what happened. She said, yeah I know, sorry about that, it's just that they had a lot of things going on and just forgot to put it back. She was not at all apologetic and seemed to be unmoved about the situation. I told her that it still should not have happened. Then she said that what happened was that the technicians removed our air filter, since it needed to be replaced and put in a new one. This was all done before we were informed of what was being suggested. Once we declined to have it replaced, the new one was removed and the old one was never placed back. I told her that this wasn't an excuse because the filter should have never been replaced without our consent. Her response?...."yea" She did not try to appease the situation, call someone to see what could be done to help us with our request, since we were not satisfied. She did not display any signs of remorse or of wanting to go out of her way to help us. Her demeanor was that she was just there doing her job. We regret having purchased this deal and now we are stuck coming here for at least another 6 months. More

Brought my vehicle in for an oil change. I was not sure if I still had a "free" one left or not. Stephanie, was very friendly and effecient. Took my info, filled out the paperwork and did a walk around of if I still had a "free" one left or not. Stephanie, was very friendly and effecient. Took my info, filled out the paperwork and did a walk around of my car. As I was sitting in the waiting room, she informed me I did have one left, so the service would be free. She later asked me to come to the counter to look at my air filter, which needed to be replaced. Very friendly, no pressure and communication was great. I was out the door in 30 minutes despite no appointment and the extra work. More

Great service. Work and price were are promised over the phone. Would return for future service work on my vehicle. Best price on tires after calling several dealers and tire shops. phone. Would return for future service work on my vehicle. Best price on tires after calling several dealers and tire shops. More

I stopped by for an oil change this morning and was greated at the car by Stephanie and was in and out of the dealership within 15 minutes. Stephanie came to the waiting area twice to give me an updat greated at the car by Stephanie and was in and out of the dealership within 15 minutes. Stephanie came to the waiting area twice to give me an update. Once for the 23 point inspection with no problems and again to hand me the receipt and tell me the car will be around in a few minutes. I had no hidden charges or surprise problems with the vehicle. Great communication! More

I recieve excellant service from Tom Russo at Napleton Dodge in Clermont. He always gets my car in quickly and pays close attention to details to ensure that my vehicle is excellant working order when I Dodge in Clermont. He always gets my car in quickly and pays close attention to details to ensure that my vehicle is excellant working order when I leave. More

I was very pleased to be greated at my car by Mike. He filled out the paper work, sent me to the waiting area and kept me posted on recomendations for further service I may need down the road. My oil cha filled out the paper work, sent me to the waiting area and kept me posted on recomendations for further service I may need down the road. My oil change was fast and I was on the road to my next appointment. Good job!! More

We thought that we were going to leave the car overnight for an oil change the next day as we arrived after 6pm but she exceeded our expectations. We had the oil cahnge done before 7:15pm!!! Great and effi for an oil change the next day as we arrived after 6pm but she exceeded our expectations. We had the oil cahnge done before 7:15pm!!! Great and efficient service. Thanks Stephanie!!! More

Was very surprised and pleased to be able to walk in off the street with a summer Chrysler service coupon for oil&filter change/tire rotation/23 point inspection coupon and have a smiling young service la the street with a summer Chrysler service coupon for oil&filter change/tire rotation/23 point inspection coupon and have a smiling young service lady say they would be glad to honor the coupon today. The work was completed in less than 40 minutes and car was ready to drive out, no surprise charges or other red tape ; who wouldn't be pleased ? More

Very friendly and warm greeting - timely updates and information from Stephanie. Just an oil change and tire rotation - but very speedy and painless! Excellent customer service information from Stephanie. Just an oil change and tire rotation - but very speedy and painless! Excellent customer service More

Everyone was great, especially Erin, she really seemed concerned about taking care of me and getting us back on the road as soon as possible, thanks Erin, great job concerned about taking care of me and getting us back on the road as soon as possible, thanks Erin, great job More