Napleton Clermont Chrysler Jeep Dodge

Tom received my call before I arrive and was very friendly and professional. When I brought the car in, he met me before I even got out of my car, listened to my problem and was quick to take all th friendly and professional. When I brought the car in, he met me before I even got out of my car, listened to my problem and was quick to take all the information down. He told me when to expect to hear from him and he called! The next morning, he called to let us know my car was ready. He was a pleasure to work with. More

I took in my 09 Dodge Ram for warranty work and to get my spark plugs changed. Rick took great care of me and got the job done right, quickly and for a great price. I dropped my vehicle off at 1:00 and had spark plugs changed. Rick took great care of me and got the job done right, quickly and for a great price. I dropped my vehicle off at 1:00 and had it back by 5:00. Thanks to Rick and everyone in the service dept!!! More

I brought my jeep in with a bad noise in the engine, I was told that the engine needed replaced, Rick called me and told me that the engine would be replaced for free because of my lifetime powertrain war was told that the engine needed replaced, Rick called me and told me that the engine would be replaced for free because of my lifetime powertrain warranty, I recieved my jeep back a few days later running better than it ever had, and not one penny out of my pocket, thanks Rick! fast and reliable service, I highly recommend!! More

I took my car to Orlando Dodge where they told me nothing I took my car to Orlando Dodge where they told me nothing was wrong and I had looked up the problem on line and found that the car had TSB's on th I took my car to Orlando Dodge where they told me nothing was wrong and I had looked up the problem on line and found that the car had TSB's on the problem they said it didn't cover my problem but wanted to sell me tires and anything else they could fine but not fix my problem!! I called Napleton and talked to Rick he told me he knew the TSB's I told him about he told me to bring car in around 2pm and when I got there he imdettaly took in in and had a mechanic get on it they come out and told me the computer was bad and orded one this was on friday before Labor Day I took it back on tuesday after Laber Day cause we where out of town. They took it back in right after I got there repaired it and returned it to me whith no charges .Rick told me straight honest to the point not like the person at the other dealer. They will have all my work from now on! More

I am a repeat customer at this Dealership for routine service to all my vehicle. They always keep a history of past service so I know when it is time for tire rotation and how many oil changes are prepai service to all my vehicle. They always keep a history of past service so I know when it is time for tire rotation and how many oil changes are prepaid and overall service. Tom Russo has helped me personally several times, he is respectful, courteous and a true professional. He takes the time to review my vehicle check up and explain details or answer all questions. The location is great, the service is excellent, waiting area is comfortable and clean. I would highly recommend Napleton Chrysler Clermont,Fl to anyone who is looking for great auto service. Thank You; Chris... More

the service we recieved was good and the wait time was not long at all and we were greeted with a smile ,we were happy with the service we got. not long at all and we were greeted with a smile ,we were happy with the service we got. More

I brought my car in for service and I needed a few extra things. Stephanie explained what I needed and why. I expected her to do the service tech handoff but she handled the situation with such profession things. Stephanie explained what I needed and why. I expected her to do the service tech handoff but she handled the situation with such professionalism and efficiency. I was immensely impressed! More

Good service good work and fast turn around. Good price and sales person was very very helpfull. She answered all my question with a smile. and sales person was very very helpfull. She answered all my question with a smile. More

Melissa is just great. Despite my coming back to her multiple times to the point of annoyance with questions, she was quick, pleasent and helpful each time. Requests were answered with service or answe multiple times to the point of annoyance with questions, she was quick, pleasent and helpful each time. Requests were answered with service or answers at the drop of a hat. The service staff who had to deal with my more personal needs were understanding and non judgmental which is a rarity these days. More

I would recommend this dealership for their service department, however their sales department needs some attention. When a dealership fails to disclose that their warranty is not through Chrysler, it department, however their sales department needs some attention. When a dealership fails to disclose that their warranty is not through Chrysler, it lowers trust in the company. Rick was an awesome service adviser and helped with the issues that we presented. Very patient with explaining what was done and how they resolved the issues that we had and was more than pleasant to deal with. Would recommend Rick to anyone needing work done on their car. More