Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Clermont Chrysler Jeep Dodge
Clermont, FL
414 Reviews
You only want the perfect Clermont, FL, new or used car from the best dealership? One that is run by a committed, friendly staff who wants nothing more than to make your buying experience easy and enjoyable; one that rolls out the red carpet for you and gives you tons of benefits; one that treats you like a person, not a number. Where do you go? Answer: The new state-of-the-art facility of Napleton Chrysler/Jeep/Dodge/RAM in Clermont. In order to accommodate you and your busy schedule, our sales, service, and parts departments are all open seven days a week. The multiple customer lounge areas are outfitted with TV, Wi-Fi, coffee and computer access to ensure that any waiting you have to do will be pleasing and comfortable. The free Wi-Fi in our showroom and the flat screen TV in our waiting area also aim to give you the most freedom and entertainment that's possible.
Choose from among our more than 200 new Chrysler, Jeep, Dodge and RAM vehicles, or you can browse our extensive used car inventory that's full of used Chrysler, Jeep, Dodge and used RAM vehicles, along with a wide selection of used domestic, imported and luxury cars from other manufacturers. Need Chrysler, Jeep, Dodge or RAM service or repairs? Just stop by our Service Department where we staff ASE-certified technicians, and we will get your vehicle running in tip-top shape, all while using only genuine OEM parts from our fully-stocked Parts and Accessories Department. If you need to schedule service or order parts, you can do so via our helpful website. Plus, we offer shuttle service to service customers and a Service On The Fly program that lets you schedule service and have us perform it while you are away on business or on a vacation.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 10:30 AM - 5:00 PM
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 10:30 AM - 5:00 PM
Filter Reviews by Keyword
By Type
Showing 414 reviews
August 21, 2015
Very dissapointing I started the las week of July when they had lots of insensitive on the 2015 charger. I spoke to cindy,Vicky they were very nice however they work out I started the las week of July when they had lots of insensitive on the 2015 charger. I spoke to cindy,Vicky they were very nice however they work out kisseemmie. I let them know that i had received a letter from napleton in clermont stating that I was a winner and needed to go see what i haad won. Also they stated my car was worth 12,130.00 . When i arrived i had a sales man by the name of anthony fairly new to the company very nice. Test drove charger R/T. He said he was going to work some numbers when spoke to the manager they were quating my car at 10,000 I told him that was not what the ketter said time went by was around 8:30 pm I needed to be home I had already spend quite sometime there. I let him know I needed to leave to give me a call when he knew the numbers he never did. They call me to see how my visit was i told them it was a waist of my time. They said they were sorry. About and hr later sales man anthony calls me said payment was to high for the vehicle. He said lets look at other option we decided I was going back to see him for the charger sxt $27715.00 I had a confirmation from the Internet he said he would be off he would talk to his co worker sunny he would have everything ready for me upon my arrival. I call him at noon to confirm he said lets meet at 3pm he was going to kissemmee to pick up. I said no problem. When I arrived he was not there he was in coco beach picking a vehicle up. Some one else took care of after spending time with him. He said i will be back and he came back with the general manager to tell me i needed 20,000.00 down payment and i won $5.00 really what i joke. If i had 20,000 i would buying the car in cash the car was listed at 27,715.00 without incentives. Very disappointed i will never go there again. More
by Wanda
Employees Worked With
Anthony, vicky, cindy, sunny and i forgot the other sales person
June 13, 2015
The worst experience I ever had We called to get a 2004 Mitsubishi Endeavor LS and they guaranteed to us that it was there and so we went to the dealer and no one wanted to attend us We called to get a 2004 Mitsubishi Endeavor LS and they guaranteed to us that it was there and so we went to the dealer and no one wanted to attend us and the car wasn't there. More
by kenybeck32
May 31, 2015
Worst price bait and switch I have ever seen It all started when we went to confirm the availability of a 2015 Jeep that was advertised on Autotrader. I called the 888 number and first confirmed It all started when we went to confirm the availability of a 2015 Jeep that was advertised on Autotrader. I called the 888 number and first confirmed the vehicle as advertised and options and the location and then price. The female call center made an appointment for us to meet in Clermont as the car was moved from the listed location of Kissimmee. We arrived for the appointment and the Manager Brandon said the jeep was sent back to Kissimmee on Friday and we would have to go over there to see the Jeep. They offered to do the paper work and that is where they did the bait and switch. The price advertised was $33750 plus fees of $899 they proceeded to explain the real price was $42875 and must be something wrong with system. I showed them the ad confirming the price and they basically said not their problem. Of course I sent the email to GM and never heard a word. After reading the other ratings this must happen all the time. Please share so that someone else does not have to waste 4 hours of their time. More
by Cdm1968
Employees Worked With
Brandon and Joe
January 12, 2015
Poor service and communication After overheating and blowing a head gasket, we had Chisom Hossle's truck towed to this dealership. That was 9 days ago. Since then, we have had no fo After overheating and blowing a head gasket, we had Chisom Hossle's truck towed to this dealership. That was 9 days ago. Since then, we have had no follow up, no calls to update, and every call we make to find out the status of the repairs has been met with no one having any idea what or where the heads are at or who should be in charge of this repair. Four days ago we were told the heads were in and were being installed. When we called the next morning to check, we found the heads were not even back from the machine shop! This service has been a nightmare, made worse by the fact that Chisom was on vacation and is literally stranded waiting for this to be completed. Unbelievably poor service, communication and follow through. Based on this experience, I would stay say far away More
by Chossle
Employees Worked With
Clay
December 25, 2014
Hellcat Challenger Outrageous mark up on the 2015 Hellcat Challenger. If a dealer decides to gouge the customer on a new sought after model, what ways will they try to g Outrageous mark up on the 2015 Hellcat Challenger. If a dealer decides to gouge the customer on a new sought after model, what ways will they try to gouge the customer on other sales and services to better line their pockets with? The only recourse I have as a consumer is to no longer consider Napleton dealerships for ANY current or future purchases and services for my auto needs. More
by cal45
Employees Worked With
not known
November 04, 2014
Scam Artist They run a Bait and Switch scam with Low Balling internet prices on vehicles! This is dishonest. They will tell you to come in for a test drive, when They run a Bait and Switch scam with Low Balling internet prices on vehicles! This is dishonest. They will tell you to come in for a test drive, when you get there the car is no longer available but they will happily sale you another. More
by carl martin
Employees Worked With
Brian
July 09, 2014
Great Place, It has CHANGED for the BETTER I had visited this location in Dec 2012 and was not treated well, the Sales Manager was not a Customer Service Driven peroson. "HOWEVER", in FEB 2 I had visited this location in Dec 2012 and was not treated well, the Sales Manager was not a Customer Service Driven peroson. "HOWEVER", in FEB 2014, I went back and this Place has Truly Turned arround 180 Degress. The salesperson I worked with (Ray Cook) he in my opinion is the best there. The Sales Manager and Finance personnel are the best, very caring and did everything possible to get me out the door with a Great Car at a Great Price in the quickest of Time. I have been back to their Service Area and had one concern and it was address quickly. I also have them do ALL of my service and they are Great too. I would Recommend this Dealership to my Family and Friends.. More
by elivil17
Employees Worked With
Ray Cook
October 03, 2013
Great! No problem. Worked well with me and went above and beyond. Definitely what we expected from a company that offers quality service! Definitely recommend! beyond. Definitely what we expected from a company that offers quality service! Definitely recommend! More
by tiffanyjones332
Employees Worked With
None
September 28, 2013
I would never do business with this dealership again. John in Finance was useless, and the sales reps could really care less about you. I would shop elsewhere.. Stay Way! John in Finance was useless, and the sales reps could really care less about you. I would shop elsewhere.. Stay Way! More
by Kapelf86
Employees Worked With
John, Chris, and Greg
August 17, 2013
Very rude, he would not allow me to show him a defect in the auto that he claimed was fixed. Not a people person. Refused to look at my vehicle because he knew it was no fully repaired. Very poor customer s the auto that he claimed was fixed. Not a people person. Refused to look at my vehicle because he knew it was no fully repaired. Very poor customer service. More
by Dragejohn
Employees Worked With
Brian Hessler
