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Napleton Clermont Chrysler Jeep Dodge
Clermont, FL
414 Reviews
You only want the perfect Clermont, FL, new or used car from the best dealership? One that is run by a committed, friendly staff who wants nothing more than to make your buying experience easy and enjoyable; one that rolls out the red carpet for you and gives you tons of benefits; one that treats you like a person, not a number. Where do you go? Answer: The new state-of-the-art facility of Napleton Chrysler/Jeep/Dodge/RAM in Clermont. In order to accommodate you and your busy schedule, our sales, service, and parts departments are all open seven days a week. The multiple customer lounge areas are outfitted with TV, Wi-Fi, coffee and computer access to ensure that any waiting you have to do will be pleasing and comfortable. The free Wi-Fi in our showroom and the flat screen TV in our waiting area also aim to give you the most freedom and entertainment that's possible.
Choose from among our more than 200 new Chrysler, Jeep, Dodge and RAM vehicles, or you can browse our extensive used car inventory that's full of used Chrysler, Jeep, Dodge and used RAM vehicles, along with a wide selection of used domestic, imported and luxury cars from other manufacturers. Need Chrysler, Jeep, Dodge or RAM service or repairs? Just stop by our Service Department where we staff ASE-certified technicians, and we will get your vehicle running in tip-top shape, all while using only genuine OEM parts from our fully-stocked Parts and Accessories Department. If you need to schedule service or order parts, you can do so via our helpful website. Plus, we offer shuttle service to service customers and a Service On The Fly program that lets you schedule service and have us perform it while you are away on business or on a vacation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 10:30 AM - 5:00 PM
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 10:30 AM - 5:00 PM
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Showing 414 reviews
May 19, 2016
Amazing service manager! Service manager Carl is absolutely amazing! He is knowledgeable, attentive to details, and polite. Carl and his team did an outstanding job customizin Service manager Carl is absolutely amazing! He is knowledgeable, attentive to details, and polite. Carl and his team did an outstanding job customizing my JEEP! My sales associate (Micheal B.) Was also great. He was able to get me the exact jeep wrangler that I wanted and kept me informed throughout the customization process (texting me pics as it progressed). More
by Tyrone_2016
Employees Worked With
Micheal Bush and Carl
May 04, 2016
Napleton Clermont sales We dealt with Joe the salesman and Brandon Henry the sales manager. This is my second vehicle Napleton Claremont in the past year. Will always do busi We dealt with Joe the salesman and Brandon Henry the sales manager. This is my second vehicle Napleton Claremont in the past year. Will always do business with them. great group of people More
by Shawn carroll
Employees Worked With
Brandon Henry mngr. and Joe the saleman
April 07, 2016
Great Service Great to deal with. Dropped vehicle off and picked up same day. Plus vehicle was washed and cleaned inside. That was a nice touch. Service advisor an Great to deal with. Dropped vehicle off and picked up same day. Plus vehicle was washed and cleaned inside. That was a nice touch. Service advisor and cashier were very nice and had a very pleasant experience at this dealership. Great job to all. More
by Stretch GLIDE BIker
Employees Worked With
Greg in service
March 14, 2016
Poor customer service in the service department We were in Clermont on vacation and our navigation system went out in our car. Chrysler sent us to this dealer and this Napleton Chrysler was not hel We were in Clermont on vacation and our navigation system went out in our car. Chrysler sent us to this dealer and this Napleton Chrysler was not helpful at all. They told us they ordered the part but they did not ever order the part. I would not recommend the service department to anyone. More
by Paulam2644
Employees Worked With
Charles
March 02, 2016
AWESOME sales and service!!! Don't know why there's all this hating on here, but I honestly came here ONLY to look around as I was bored and had nothing better to do. I had been Don't know why there's all this hating on here, but I honestly came here ONLY to look around as I was bored and had nothing better to do. I had been denied a new car EVEN from the dealership I bought it from because I was too high on the negative equaty side. I really came in here just to see what was here and I met up with a fantastic salesman, Adriane Parez! He is a miracle worker!! After explaining my situation to him, he really went out of his way to get me a deal of a lifetime! *** LISTEN TO THIS! NO xxxxxxxx!! *** I traded in my use 2012 Kia Forte with almost 68,000 with still owing $12,000 and I wound up with a new 2015 Ford Focus Titanium TOP OF THE LINE model with ALL the fixings! This car ONLY had 6,400 ORIGINAL miles!!! The KBB value of the car was OVER $25,000 and I ONLY got it for $14,500 FULLY loaded!! Beat that Beyaches!! Go see Adrianne for a GREAT rate and DON'T forget to mention Rob-1 for your discount!!! More
by rbeckerchi
Employees Worked With
Adrianne Perez #1 Sales Rep!!
February 06, 2016
Seriously???? LOL On February 5th, 2016 i came home and went to close my driver side door and for some wild reason the latch on the door caught my seatbelt as i closed On February 5th, 2016 i came home and went to close my driver side door and for some wild reason the latch on the door caught my seatbelt as i closed it and the latch got jammed and the door could not close. the door would just swing open freely and i panicked. i spent 30 minutes with a hammer and tools to bang it loose even with WD40 and nothing. I drove 5 miles to this dealership with my right hand holding the door closed while i drove. I went inside and explained my dilemma to the manager John and he came out to see and at the same time one of the mechanics, Jose, followed and out of no where, got a pen from his pocket and held the inside door handle open and released the latch. My mouth dropped open and couldn't believe how Jose fixed the problem in less than a minute! Jose rocks!!!!! all i could say was - " Seriously???" Thanks SOOOO Much! More
by Joe Journey
Employees Worked With
John (manager), Jose ( Mechanic/tech)
January 16, 2016
Friendly, knowledgable, courteous = PRICELESS Drive up service department is easy and fast. Everyone whom I felt with had a smile on, explained their answers to all my questions and my service wa Drive up service department is easy and fast. Everyone whom I felt with had a smile on, explained their answers to all my questions and my service was done in a timely manner. More
by GMS1965
Employees Worked With
Service & Billing
January 05, 2016
Great service Express service for loyal customers, informative service staff that went over repair options for me along with future suggested service from the manuf Express service for loyal customers, informative service staff that went over repair options for me along with future suggested service from the manufacture. Pleasure to do business with. More
by abc123
Employees Worked With
Greg Hutchinson
December 02, 2015
A very professional experience. The professional treatment I received at this dealership. I would recommend to my family and friends. The sales person Ray Cook was very courteous and The professional treatment I received at this dealership. I would recommend to my family and friends. The sales person Ray Cook was very courteous and took good care of me. I will return for my next car purchase. More
by Arnold1
Employees Worked With
Ray Cook, and Mr. Boam
September 02, 2015
Worst service department I owned jeeps for over 15 years and Napleton Clermont is the worst Jeep service department I ever dealt with. I bought a new 2015 Jeep Cherokee there. I owned jeeps for over 15 years and Napleton Clermont is the worst Jeep service department I ever dealt with. I bought a new 2015 Jeep Cherokee there. I notice an unusual rotating type noise coming from under the car. - At the first service I notified the tech. When I picked up the car and asked about the noise I was told there was no notation of this. -The next 2 times I brought the car I was told they could not hear any unusual noise. Also these 2 times I was also told they could not locate my car and they did not have it. After a while it was found - This last time I asked for someone to ride with me. The service manager came and indeed he acknowledge there was an unusual noise. This was 10 days ago. 4 days ago the service tech Greg Hutchins stopped returning my call and so did the service manager. - I decided to stop by the dealership this morning and was told they contacted Jeep (Star) aboout the issue 7 days ago and have not heard back yet. It is not acceptable that there has been no follow-up nor it is acceptable to completelly ignore a customer calls. We all have busy lives and the necessity to have a car. This does not seem to be of any concern to Napleton's service departement. More
by CG2015
Employees Worked With
Greg Hutchins and the service manager Craig I think
