Napleton Clermont Chrysler Jeep Dodge

Great Service There was a special running on Lube Jobs. The fellow who greeted me was very nice, polite and knowledgeable. The waiting area was comfortable and well There was a special running on Lube Jobs. The fellow who greeted me was very nice, polite and knowledgeable. The waiting area was comfortable and well lit. The service was done in a reasonable amount of time. I was informed and discussed options with the representative and he listened to my concerns. More

This dealership and Claudia are awesome! We just bought a new Jeep from them and we're very pleased with everyone but especially Claudia, she worked with us to make sure we got in the best ve We just bought a new Jeep from them and we're very pleased with everyone but especially Claudia, she worked with us to make sure we got in the best vehicle for us and made sure we were happy. I'd say she went above and beyond to help us. We have had financial problems in the past and they worked things out so we could get into this new Jeep and treated us like we had a million dollars cash to spend. Great people and great service. I would definitely recommend them to any one. Thank you guys for helping me get my first brand new vehicle at the age of 62. More

Everything I needed done and wanted done was done. Oil change, rain guard repaired, shocks changed. All done at a reasonable price. Glad we took it back to where we bought it. Oil change, rain guard repaired, shocks changed. All done at a reasonable price. Glad we took it back to where we bought it. More

New jeep almost purchased Dealt with Rich. After working with him one day and realising they did not have what I wanted. I went home did an online search and found what I want Dealt with Rich. After working with him one day and realising they did not have what I wanted. I went home did an online search and found what I wanted. So not to screw him out of a commission. I went back and asked him to do a dealer trade. We agreed on a price, so while waiting for them to go get the vehicle they came to me and asked if they could go get one that was $300 more. I said no. Then they took me to the guys that does all the paperwork. As they are walking me into the room they tell me I have to buy a third key for the jeep which cost $300. I told them I didn't want it. After closing the door he told me I had no choice. After going back and forth with him I gave in because I thought it was a new feature. You see the jeep was not there yet and I didn't have the window sticker in front of me. When we got to the "key" paper work it had an area that you could op out. I told him to un-check it. He told me I had no choice. So I signed it. HOWEVER, they did not get the jeep to me before they closed so I went home with a loaner while they kept my car because I signed all the paperwork and I would just pick it up the next day. After thinking about it I called Chrysler, told them what happen and they told me what the paper pusher told me was false. I told Chrysler I already signed the paper work. They told me that if I never took delivery of the jeep I could walk away from it. So the next day I went in, insisted my car back. The sales manager had the nerve to lecture me for not coming to him in the first place. He should be lecturing his sales department for lying to me. Rich came to me and says, I can't believe you are walking away after he drove two hours round trip for me.. I told him to go talk to the unprofessional paper pusher who lost his sale for him and for not backing me up as my sales agent. Grab my keys and walked out. Advise to all: even if you sign everything, you can still walk away and Chrysler even told me if you were mislead you can even return the vehicle. I just forgot how many days you have, but you can always call Chrysler to get that info. More

Service Department Who ever is in charge of the service department should be fired. This department is completely overwhelmed and cannot handle the business they get. My Who ever is in charge of the service department should be fired. This department is completely overwhelmed and cannot handle the business they get. My experience car 1 charger took it in for a oil change. Get it back 2 days later I have 4 lights on of service that needs to be done and brakes are bad. No one said a word about it so did they do there point inspection? Car 2 ram brought it in for a oil change a recall came back for the rear differential they had the car for 7 days. Car 3 Durango brought it in for a oil change it was making a sound so I paid for a diagnostic check they thought it was a gas cap got the car back in 3 days. Left the sound continued so took it back found out it was the brakes 3 days later still haven't fixed it just took my car back. The person running this department has no idea what they are doing. More

A Great Decision I worked with Marco during the process of getting an oil change. He reccommended I buy new tires soon. Gave me a quote on some which I will be cons I worked with Marco during the process of getting an oil change. He reccommended I buy new tires soon. Gave me a quote on some which I will be considering. Got the quote for tires, the oil change, they fixed a tire that had a nail in it, and I got new wipers all in one trip and without an appointment. They were actually offering a buy one oil change get three free deal that day. I guess I'll be going back many times more. A great deal all in all. More

In a Bind My car died. They picked me up, worked with us, and we were able to walk away with a new car! The sales staff treated us very well and made sure we d My car died. They picked me up, worked with us, and we were able to walk away with a new car! The sales staff treated us very well and made sure we drove away with something new. Thank you! More