Napleton Clermont Chrysler Jeep Dodge
Clermont, FL
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 10:30 AM - 5:00 PM
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 10:30 AM - 5:00 PM
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Bad motor Dealer did his part region drug her feet after 13 days I called case manger I FT Meyers she would not o k new motor the org had 4400 miles when it q Dealer did his part region drug her feet after 13 days I called case manger I FT Meyers she would not o k new motor the org had 4400 miles when it quit. I asked for tx number for Auburn Hills she said they did not have one and hung up on me. I googled them and got corp help line they took information said to call back in 2 hrs . I did and they said motor would be replaced . The dealer was very good to deal with I would recommend to every one. L S Hall More
Falls way short in all areas. In 15 years of owning Jeep Wranglers I've never experienced a lack of service as I did at Napleton of Clermont. Florida. I checked in at 10:30a and I In 15 years of owning Jeep Wranglers I've never experienced a lack of service as I did at Napleton of Clermont. Florida. I checked in at 10:30a and I was not out of the faculity until 3pm. I requested an oil change, rotation of the tires, and an adjustment of the handbrake. The only service performed in 4 1/2 hours of waiting was the oil change. Although I was charged over $34.00? the tire rotation was not performed. I know this because I maked the back of front right tire before bringing the Jeep in foe aeevice. When I arrived home the same tire was mounted on the right front. I now wonder if the oil and filter was changed. When I contacted the Service Manager, Craig, his reponse to my problem was to state that their first concern is for the customer and nothing more. The Service at this facility falls short of that at any Jeep facility I have used over the last 15 years of owning Jeep Wranglers. Their Napleton Kissimmee facility out performs Clermont in all respects. The only reason I brought the Jeep Wrangler to Clermont for service is because I moved to Winter Garden, Florida and the Clermont facility is closer to my home. In the future it will be well worth the drive to Napelton in Kissimmee to receive top notch service. I do not recommend anyone bring their Jeep or other Chrysler product to Napelton's Clermont location for any level of service. More
Buyer beware Highly disappointed in my experience with this dealership. Drove hours to see a vehicle only to find the vehicle had front end damage that the dealer Highly disappointed in my experience with this dealership. Drove hours to see a vehicle only to find the vehicle had front end damage that the dealership had not informed me of. Vehicle was a 2017 & I was told it was in perfect condition. Upon arriving, vehicle had not been pulled from the back and barely had any gas when we took it for a test drive. While inspecting the vehicle we noticed the front bumper was unattached in places on one side and not aligned properly. We were told that must have just happened on the lot & the vehicle has a “clean car fax” Looking back at pictures on the ad I can now see the damage that is barely visible in the ad photos. So clearly this vehicle came in like this. They did offer to knock $300 off the price of the vehicle. No thanks.... More
Quick and easy service I had the airbag recall to take care of. After reading all the negative reviews I thought of using a different dealer but this one was closest so gave I had the airbag recall to take care of. After reading all the negative reviews I thought of using a different dealer but this one was closest so gave them a chance. I stopped in to make an appt. and was taken care of promptly with an appt. set up for the next day at 8:30. I was early 8:05 and the team checked me right in and took care of the recall while I waited less than an hour. They offered to give me a ride instead of waiting but I had my book to read. I was home by 9:30 and was happy I went to this dealer. I'll keep using them if they maintain the level of professionalism I experienced this time. More
Nightmare at Napleton Scared to get back in the pre-owned car I just bought from Napleton Clermont.. 2nd issue in two weeks. Right Front brake froze on hwy 27 driving 50 mi Scared to get back in the pre-owned car I just bought from Napleton Clermont.. 2nd issue in two weeks. Right Front brake froze on hwy 27 driving 50 miles per hour-almost got killed on Christmas evening.. after I complained about hearing a grinding sound.they also claimed they couldn't hear anything and nothing was wrong.....now driving and the car idols on and off- they also say they couldn't duplicate.. HELP ME! No phone calls from Napleton Clermont service I had to call after 24 hours and they again can't duplicate the problem.. just as they said when I heard grinding sounds then the right front brake froze as I was driving 50 miles an hour on Hwy 27.. lucky to be alive! Still waiting.. More
they do not honor what they say how about no stars bought my wifes car there went flawless decided to trade in my truck now remember i live an hr and a half away my wife drives this how about no stars bought my wifes car there went flawless decided to trade in my truck now remember i live an hr and a half away my wife drives this every month just to go there and service her car i liked this place so much so i decided its time to trade in anyway talked to one manager gave me one xxxx of a deal i was ready to come down he told me hold on he had to run this 20k mile truck through service first ok no problem it was my truck and 2800 bucks cash deal said he would call me as soon as its done well no call next day i called back up he wasnt available ect....finally i got upset because when i called and found out they sold the truck to someone else a deal is a deal man anyway they told me they would get another one 2 months went buy nothing so i called and talked to a lady who was supposively a manager she said she would call me back and make this right she never did call the next day talked to bryan who said the same he never did really after all the people i recomended you 15 people just in a 1 mile radius have bought cars and trucks from you because of me this is how you are going to treat me ok see if you get one more customer from me as a matter of fact see how far this goes.....here is my number 727-808-2918 i got nothing to hide im not someone who treats there customers like crap filled with false promises Update called and asked to speak to Bob left message no return call go figure Update still no call wow ......guess they do. Not care what people think Update still nothing wow still nothing wow Update got a call today the person apologized over and over a said he would make it right comes back at 21k and my truck my reply far off from our original agreement he said sorry but that truck is gone I replied I know you sold it to someone else after you made the deal he replied that is how we usually do business I am sorry confesses they breached a verbal agreement and refuses to make it right now I have to bring my recordings thank God my business line records everything and these texts to my attorney people a agreement weather verbal or written when agreed apon is a contract are you that ignorant....it would be cheaper and easier to make this right but they don't obviously want to do that will post pics of the text messages.... As a business owner If I saw this I would be on the phone making this right but nope the owner obviously does not care update pathetic i can not believe this place or the staff not even a reply from the owner nothing update not a peep More
New vehicle purchase Jerome was really very very nice and helpful . We have been to other dealerships and we did not feel comfortable. We immediately liked Jerome and that Jerome was really very very nice and helpful . We have been to other dealerships and we did not feel comfortable. We immediately liked Jerome and that what made the difference for us to by at the dealership. We know he cannot set the price but we wish if you give rebates you do not single out veterans with 20 years of service but also give credit to the ones who served in Vietnam and put their lives on the line plus then my husband was a police officer for 30 years also putting his live every day on the line. I felt that he deserved the extra $500.09 discount. That was really a big disappointment that his loyalty to protect was not appreciated. But this ha nothing to do with the salesperson but with Chrysler. More
Awesomeness Our salesman Carlos was awesome.. thank You for a great experience I would recommend this dealership to everyone.. my sister also bought an suv while Our salesman Carlos was awesome.. thank You for a great experience I would recommend this dealership to everyone.. my sister also bought an suv while I was there buying a Mercedes Benz More
Easy experience Chris Nostro provided me with excellent service. He knew everything about the vehicles and helped me pick the right one. The whole process was easy an Chris Nostro provided me with excellent service. He knew everything about the vehicles and helped me pick the right one. The whole process was easy and stress-free. More
Worst ever This is the worst dealership in lake County they say they have a deal done and don't after 12 hrs in two days of trying to get a van they can't do it This is the worst dealership in lake County they say they have a deal done and don't after 12 hrs in two days of trying to get a van they can't do it after they say it's a done deal get van ready I put insured it and did my part . Then called and ask questions said I would get call back nothing stat away. More