Napleton Clermont Chrysler Jeep Dodge

Today, I was serviced by Eric. I really enjoyed his service. He understood my issue, listened to me and gave me advice. He got my 3 year old daughter and I a ride to and from. It was a great experience service. He understood my issue, listened to me and gave me advice. He got my 3 year old daughter and I a ride to and from. It was a great experience. He's excellent at what he does. If I ever had to go back I only want to work with him. Such a cutie!! I want to Thank Deshawn the driver and the guy that washed my windows. I felt personally connected to these guys. Thanks again More

I usually don’t take the time to write reviews on places, but this dealer and salesman deserve it! This salesman Mike Diaz made the process of switching my car the easiest buy i’ve ever done, i drove 4 hour but this dealer and salesman deserve it! This salesman Mike Diaz made the process of switching my car the easiest buy i’ve ever done, i drove 4 hours to the dealer simply because of this amazing customer experience they have. This is the first time i can genuine say i didn’t feel pushed to sign nor did i feel like i was getting ripped off. Mike on his own did everything possible to lower the price of the car as much as possible. I was in shock, i got 3 times a better truck than what i was getting at another dealer at a lower cost, lower payments, no down! If you are in the market for a vehicle. GO SEE MIKE DIAZ, this man will not let you down nor waste your time! More

Below is a thread of emails that I have sent to the general manager (or so he claims) on several dates to let him know of my experience at Napleton, only to receive the same auto response telling me to general manager (or so he claims) on several dates to let him know of my experience at Napleton, only to receive the same auto response telling me to come in. Unbelievable that they tried to sell me a vehicle for 5000 over what they advertised when you show up. Bottom line, I’m buying the same truck with the same options for 5000 less than what Napleton tried to get me to pay. Bob, At this point, I’m not sure you even exist because you haven’t attempted to address what I outlined below. Chad did a terrible job and actually tried ripping me off. I’m actually getting the same vehicle this weekend from another dealership, with the same options for 5000 less than what your place was trying to get me to pay. See below for other responses as it is apparent that you really haven’t looked at them/ or don’t really care about customers. Feb. 14 Apparently this is an automatic generated email, as I received the same one when we visited last week. I responded and received the same email two days later, without a response to what I addressed. My original response is copied below, as apparently it wasn’t read by you. It seems that you are just automatically sending follow up emails out without looking and reading what is actually taking place at your dealership and why people are going elsewhere. Friday, February 7, 2020... Bob, I did visit this afternoon, after communicating for a few weeks with Shay and Destiny. I spoke with Chad this morning and told him there were 4 vehicles that I wanted to look at, in hopes of narrowing my decision down. I also mentioned that the 4 vehicles would need add ons, as they were missing 1,2 or all three components that I needed (leather seats, spray in bed liner, steps). Chad said that ;leather would run about 1500 and the spray in liner and steps about 500 each. I also asked how accurate the sale prices were and he said the sale price is the actual price. We agreed that I would ask for him when I arrived and he would help me out. When I arrived, I asked for him and a brand new salesman (I did not get his name) began asking me what I was looking for. I told him I was waiting for Chad and he said that Chad asked him to help me and he would meet up with us later. I explained to the new salesman that I wanted to see 3 of the vehicles (I decided against one of them because it was higher in price than the other three), but particularly wanted to see Stock#239034. He took down the stock numbers of the three vehicles and returned with keys to two of them. He said the one I was particularly wanting to see wasn’t available. We ent and looked at the other two for a few minutes, and I then told him that I needed out the door (tax, tag/title) pricing on all three, with the added features I needed (one needed spray in bed liner, steps and leather, another one needed, leather and steps, and the one I really wanted to see also just needed leather and steps). The young man then passed my wife and I to another salesman, because he said he had to leave. The other salesman passed us off to another salesman. The third salesman asked the same questions that the first one did, although the information was already written on a sheet of paper. He then got up and Chad came and introduced himself to us. I told him that the particular vehicle we wanted to see was not available and that I wanted a final price with the add ons like we talked about earlier. He left for a few minutes and then came back with a price that was 9000 higher than the sale price. He explained that we didn’t qualify for all rebates and that the price would be 40250 instead of 37783. Once he added tax, tag/title and dealer fee, the new price was 46500. This didn’t even include the leather and steps we needed on this vehicle (it already had a spray in bed liner). Now, I know that sales tax on 40250 is 7% in our county county, which would be just over 2800. Tag and title on a new vehicle is about 300-350. That leaves over 3000 in fees. I told him that this was way to expensive and didn’t even have what we requested. He tried to show me what the MSRP was and did the math on the rebates, then began asking about my trade in, where I wanted my payments to be, etc. I politely told him that we would not be able to make a deal and left. I have been a loyal Chrysler supporter for a very long time. My family and I have purchased 10 chrysler vehicles in the past 8-9 years (3 Rams, 2, Town/Country, 2 Pacifica, 1 Avenger, 1 Journey, 1 Charger). All of our purchases were at Jerry Ulm in Tampa. The reason for us driving an hour and a half to purchase a vehicle is because of pricing. I have always purchased working from invoice price, then deduct rebates(I know that even at invoice, there is profit for you to make). I truly went to Napleton because I live in Clermont, you had the model I was looking for in the color I wanted (only needed a few add ons), and the listed prices would have had me very close to my max after add ons, tax, tag/title (I had no idea fees at Napleton were that much. I know that you may feel this is a rant, but just wanted to share my experience today. Needless to say, I don’t think we would be purchasing a vehicle there. It seems that this is a regular issue at Napleton because when we were leaving, two other customers also left making comments as to how your on line prices are misleading. Thanks for your time, although I’m quite sure that this will not be read, looked into or followed up on. More

Great Salesmen, Vehicle delivered clean and pet deal. Joe was great and went out of his way to accommodate my needs. I was satisfied for sure. was great and went out of his way to accommodate my needs. I was satisfied for sure. More

Excellent service from Napleton and Eric in service! Eric in service got my vehicle checked in, got me a ride home to get some errands done, and got me picked up once my vehicle was ready from some warra Eric in service got my vehicle checked in, got me a ride home to get some errands done, and got me picked up once my vehicle was ready from some warranty work. Excellent and professional service from Napleton! Thank you ! More

Great service very fast oil change goese over everything to keep my truck up to date on the services that are needed will be coming back to keep my truck up to date on the services that are needed will be coming back More

Great experience buying a car...salesman Mike Diaz was excellent and owner Bob was top of the line! Holly from finance was excellent as well. excellent and owner Bob was top of the line! Holly from finance was excellent as well. More

Beware. Drove 3 hours to look at a used truck with a specific engine. Emailed ahead to confirm. Got there and the truck did not have the engine I wanted. The engine that the website, the vehicle stick specific engine. Emailed ahead to confirm. Got there and the truck did not have the engine I wanted. The engine that the website, the vehicle sticker, and the confirmation said it had. Dealer could care less about the discrepancy ( I read another review like this about the dealership prior to going, so this may be a tactic they use, or maybe they were just two coincidences). I ended up purchasing the truck because it was a decent deal. During negotiations, while looking at numbers there were a lot of extra charges on there I did not want. One for instance was the "shadowmark" for $400. I said I did not want it. They said ok, took the paperwork back to make the changes and came back and said sorry, but we already shadowmarked it so you'll have to pay for it. Seemed odd since it was a used vehicle, so I'm not convinced the vehicle wasn't shadowmarked with the first buyer and charged me for it too. Can't say for sure but seemed shady. Regardless it seemed shady to do something that was optional without asking, then charge me for it. After agreeing to purchase the vehicle, I waited an hour and a half to go back and sign the paperwork. They only had one person doing paperwork apparently. Actually signing the paperwork was probably the most horrible experience. The lady handed me a stack of paperwork with highlights of where to sign. She didn't explain one paper to me. I read everything I'm going to sign, so I would have to read the papers then ask any questions I had. She seemed absolutely disgusted that I was actually reading the papers I was signing. Probably because there was another family waiting in the lobby to fill out there paperwork, as they waited probably an hour and a half. I got to a page that had information on it that was not the agreed upon deal. When I brought this up she said " go ahead and sign it, and we'll make the changes later". I said no, to which she again huffed and said fine and got sometime to look into the changes. It was changed and I signed it. When it came time to sell me the extended warranty she was utterly unprepared to answer any questions. The only paperwork she had available was for the most expensive option. I asked to see numbers on the other plan options and she printed out about 50 pages of numbers and gave it to me. I tried to ask questions but at this point I was done with this whole experience and just said I didn't want it. I finished signing and they were so quick to get me out of there that they forgot to take my down payment. They called me an hour later and I had to deal with this over the phone. 3 weeks after I purchased the vehicle I contacted the title and registration office in my area to ask what I needed to do to get it registered. They said you can't register it yet, the dealer didn't send us the paperwork. I called to figure out this issue, got transferred to 3 people who had no idea what I was talking about and I'm still waiting on an answer. I do live out of state so I'll chalk this one up to they just didn't know what to do with an out of state purchase. Do your homework on this dealership, read all the paperwork, and don't expect a lot. I gave the rating 2 stars overall because the salesperson I had was nice. More