Napleton Chevrolet St. Charles - Service Center

Very, very mad I was not able to get my FREE oil change. McCue Chevy gave to me when I purchased my recent auto. Thank God Bill in Service is still there. Talked to Mike, Manager who would not sway nor work McCue Chevy gave to me when I purchased my recent auto. Thank God Bill in Service is still there. Talked to Mike, Manager who would not sway nor work with me. I found him very unhelpful and as if I was bothering him. Believe me, I was fuming 😡 the whole time I was waiting for my car. More

Get your estimate in writing. Twice we were given estimates over the phone by Bill our service agent, and when we pick up our vehicle the total is two to three hundred dollars mo Twice we were given estimates over the phone by Bill our service agent, and when we pick up our vehicle the total is two to three hundred dollars more. The first time this happened the dealership was Don Mccue. We had paper work that shown what the agreed upon price was. The service manager apologized for the mistake and reimbursed the difference. Now that the dealership is Napleton, there is a new service manager named Omar. We brought the issue up with him, and he blamed us for the "miscommunication." The paperwork we received also didn't have any record of the agreed upon cost. Also when I asked where the keys were for our vehicle, Omar ignored us and walked away. We want to support local business but not be taken advantage of for it. More