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Napleton Chevrolet St. Charles - Service Center

St. Charles, IL

4.2
99 Reviews

99 Reviews of Napleton Chevrolet St. Charles - Service Center

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January 15, 2023

Car has been in the shop several times for same issue, then another issue arises. Yet, we keep getting charged. Very disappointed. This NEVER happened with the prior owners. Ever. I won’t happen aga More

by TRACY MIKOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Briant
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2023

The service writer Greg was very courteous, professional and knowledgeable. Great service, I will be back. More

by rzies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Titus, Service Dept.
January 11, 2023

I had a great experience and they fixed my vehicle and kept me informed throughout the whole appointment. Highly recommended! More

by Amykoz415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2023

My Service Tech was the best, very polite and experienced. I have been here a few times always good service. More

by floppaman03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2023

Wow. First off ,I sold cars for years. It's obvious there at Napleton ,St Charles, that professionalism, Isn't int there vocabulary, for service. Had More

by Markp569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim and Greg. 0 starts for each
January 04, 2023

Service department is professional and determine to make sure all work is done and explained. More

by danagrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2023

It was a pleasant experience! Everyone was very polite & helpful. Hadn’t been happy with the dealership before. More

by chfpshlk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2022

wanted $100. 00 to replace a fairly new cabin filter. Outrageous !! had this checked by my mechanic..he said no need to replace More

by BFRYZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Briant
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2022

buen servicio y la espera es muy corta el personal muy atento recomendado el lugar More

by eolivia373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2022

One person says one thing as far as pricing and one says another. Also waited over an hour and 40 minutes for a simple tire patch. I’ve given this dealership a couple of tries but will not be bringing my ve More

by Bmolitor
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Briant
2.0
This rating includes all reviews, with more weight given to recent reviews.