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Napleton Chevrolet St. Charles - Service Center

St. Charles, IL

4.0
93 Reviews

93 Reviews of Napleton Chevrolet St. Charles - Service Center

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February 19, 2023

The service department took care of the issue I was having with my Colorado in less than a day. More

by AQUAWOMAN68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2023

Dealership is fine , General Motors sucks They knew my car had an issue for over 3 years and still had to pay $1300 to get work performed More

by marktabers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Briant
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2023

Great people Great service Was a pleasure doing business with everyone!! Will definitely tell others about our experience More

by ricknmar71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2023

Becky, Greg & Jim were kind, helpful and knowledgeable! Earl did a great job! He took the time he needed to find out everything that was wrong with my truck. Thank you! More

by tracychabrier
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky, Greg, Jim
February 11, 2023

New customer to Napleton. Long time customer of Don McCue. Only one service appointment so far. More

by richbrizz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2023

Excellent service! !! Jim and Greg were excellent and very accommodating. We had that dreaded holiday car trouble and they made it right. Great experience!!! More

by ccarby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Titus and Jim Spandel
February 01, 2023

Service person was very friendly and welcoming. Explained things my car will need to have done in the near future. The waiting room was nice enough, including having free access to a coffee and tea More

by ARTAFX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2023

Excellent service! They went straight to work on my vehicle and completed it the same day. Not always the norm, but very happy with the results. Will def recommend! More

by JKESSLER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2023

I was impressed by the prompt and attentive service as well as the revamped waiting area. It was great to have a more hospitable atmosphere which made the wait time less seem shorter. And the quick work w More

by fr.michael.rasicci
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2023

I was charged $195 for a diagnostic service fee. I did not have the work done at Napleton simply had to pay $195 to leave. More

by isabellejackson22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Briant
1.0
This rating includes all reviews, with more weight given to recent reviews.
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