Napleton Chevrolet St. Charles - Service Center

The service department was wonderful on Monday morning. Greg Titus checked me in and then the repair person tried to install the new black grill and black bowties which were ordered on my car November 14 Greg Titus checked me in and then the repair person tried to install the new black grill and black bowties which were ordered on my car November 14 2022. However, they car came in without either of these things. Greg and his repair person worked throughout the day to fix this issued, but the grill that had been ordered was the incorrect one. Greg and his team ordered the correct grill and whenever it gets here they will install the correct black grill and black bowties. I feel they went above and beyond to make sure the correct black grill gets installed and didn't just make it work and send me on my way. More

I paid extra for a tire rotation but the techs notes clearly day no rotation. I did not notice until I left the dealership and looked at my notes. I have called and left messages with the service depa clearly day no rotation. I did not notice until I left the dealership and looked at my notes. I have called and left messages with the service department but have not heard back. Side notes. When I went to pay, the receptionist was reading a magazine while I stood there waiting to pay. Also I called to have my email address changed. I get emails but for some reason my husband get the surveys. The receptionist was so rude and wanted to argue with me. I told her this has been happening for years. Her response in a nasty tone was we just took over. How do we know if we don’t know. I told that is why I was calling. Why was I having a 5 min discussion about updating an email? Why couldn’t she just say oh I’m sorry, let’s correct it instead of going back and forth. I finally hung up and told her she was rude. I am holding a $1500 new tire quote from you. I will go elsewhere. More

None I said enough nothing else to say wonderful people but being unemployed money is tight but being unemployed money is tight More

Getting the appointment was easy. Pulling into the shop was smooth. There is an excellent coffee machine in the waiting room. Car is running perfectly. Pulling into the shop was smooth. There is an excellent coffee machine in the waiting room. Car is running perfectly. More

We had the oil changed and a few other items done and it was completed in an hour . So that was fast ! That’s a plus in this busy life . was completed in an hour . So that was fast ! That’s a plus in this busy life . More

Jim and Greg knocked it out of the park. Wasent even a chevy vehicle . 5 star treatment Wasent even a chevy vehicle . 5 star treatment More

I needed a battery late in the day and I was in and out in 45 minutes. in 45 minutes. More

Just short staffed and ones that were working seemed aggravated to assist so felt like i was an inconvenience aggravated to assist so felt like i was an inconvenience More

Very friendly people and attentive with showing you high quality cars.I looked everywhere for AWD chevy traverse all red the only dealer that had it if you need a car they will get it for you great place!I quality cars.I looked everywhere for AWD chevy traverse all red the only dealer that had it if you need a car they will get it for you great place!I will be back in the future. More

The service department took care of the issue I was having with my Colorado in less than a day. having with my Colorado in less than a day. More