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Napleton Chevrolet St. Charles - Service Center

St. Charles, IL

4.4
106 Reviews

106 Reviews of Napleton Chevrolet St. Charles - Service Center

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June 14, 2025

Ted was thorough and courteous. The service transaction was smooth and timely. Ted kept me informed of what was required for the vehicle the entire time. More

by Dpaulfriedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Roesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

I have been doing business at this dealership for 10 years +. Great people and excellent service! More

by karenpete.larson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2025

Ted was great explained everything and was done when promised and exactly as promised truck was even washed thanks Ted More

by mit.guimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Roesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Jun 10, 2025 -

Napleton Chevrolet St. Charles responded

Mit, we're delighted to hear that Ted provided you with such a positive experience at Napleton Chevrolet St. Charles! Thanks for sharing your feedback and enjoy the freshly washed truck!

June 10, 2025

Excellent work staff Repair was completed promptly and vehicle was washed after 4 tire replacement More

by troesner61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Roesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Napleton Chevrolet St. Charles responded

We are glad to hear that our Napleton Chevrolet St. Charles team provided excellent service. See you next time!

June 06, 2025

They are always helpful and they answer all of my questions. They have excellent customer service. More

by Cherring13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Napleton Chevrolet St. Charles responded

At Napleton Chevrolet St. Charles, providing 5-star customer service is always our aim. Thanks for choosing us!

May 30, 2025

Service and staff was outstanding as usual. I have bought two new cars there in the last year, and both experiences were great! During my routine maintenance, the communication and quality of More

by Kevin.hart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Jun 02, 2025 -

Napleton Chevrolet St. Charles responded

Kevin, thank you for your continued trust in Napleton Chevrolet St. Charles! We're delighted to hear that both your car purchases and routine maintenance experiences have been outstanding. We look forward to serving you again in the future!

May 27, 2025

I was very impressed with how efficiently my problem was dealt with. We drove into the service bay at 5:15 on a weekday without an appointment and drive out 30 minutes later a nice loaner car and a service More

by bevcoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Roesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Napleton Chevrolet St. Charles responded

We're delighted to hear that our team at Napleton Chevrolet St. Charles provided you with such efficient service! It's great to know we could assist promptly and get you set up with a loaner car so quickly. Thanks for sharing your experience!

May 13, 2025

Have dealt with the service department for many years and always happy with the work provided. More

by jimmyairco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Harrington
May 13, 2025 -

Napleton Chevrolet St. Charles responded

We are so happy that our Napleton Chevrolet St. Charles team delivered an excellent experience. Thank you, Jimmy!

May 08, 2025

Was able to track progress on my phone while I waited. I went in on a Wednesday morning and was finished early More

by jack081958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Napleton Chevrolet St. Charles responded

Jack, we're glad to hear that the tracking feature made your visit smooth and efficient at Napleton Chevrolet St. Charles! Thanks for sharing your experience with us!

May 08, 2025

Good service fast service and William was very helpful I will refer my friends to Napleton Chevy More

by cedricwade18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Rueschaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Napleton Chevrolet St. Charles responded

Cedric, thank you for sharing your five-star experience with William at Napleton Chevrolet St. Charles! We are happy to hear that our team was helpful.

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