Napleton Chevrolet St. Charles - Service Center

Great job in service even though they were busy still took me in thank you bill in service took me in thank you bill in service More

Horrible experience with bringing my car (chevy) into the service department. I brought my vehicle in for a leak in the headliner. After 1 day they could not replicate the leak. We were surprised by that as service department. I brought my vehicle in for a leak in the headliner. After 1 day they could not replicate the leak. We were surprised by that as a lot of water was leaking. We asked them to look at it a 2nd day and they said they would attempt to. But that was met with attitude, reluctancy, and was the first sign of bad service. After the 2nd day they still could not find the leak. We picked the car up on a rainy day so it was not until the next day that we noticed the front windshield had several new & deep scratches on it. These scratches are eye level when driving so that would’ve been very evidently visible prior to the service. I immediately called after noticing the scratches and left a voicemail but no one returned my call. I brought it back in once they reopened and was met with even more attitude. They told me there was no way they scratched my windshield and that my “used car must’ve been purchased that way”. And that “scratches like that aren’t easy to do”. They denied the possibility of the car wash or hose they were using to replicate the leak as a possible cause of the scratches. When reviewing the camera footage there was no footage of the front of the car to prove either side of the story. Then the service manager we spoke to caught himself in a lie and said “there’s no way that happened your car was on the lot all day Friday” which was the 2nd day they said they’d work on the car. To me this just seems like they were lazy, did not want to try again, and offered no resolution. I understand the position they are in as customers can come up with lies all the time but I was 110% confident that they scratched my windshield. I am extremely angry at the way I was treated. I was talked down to, not provided with good customer service, and will never return. And you know what the crazy part is? We took it to Sunrise Chevrolet in Glendale Heights for a 2nd opinion and they found the leak in the windshield seal! And on the first day! They also helped us replace the windshield due to the damage. With all of this said, do not go to Napleton Chevy to get your car serviced. More

They were very helpful. They explained all problems that my vehicle had. Very polite I was impressed They explained all problems that my vehicle had. Very polite I was impressed More

Our service experience was Pleasant. We are longtime customers of this Chevy dealer location and Napleton is doing us right by having people like Jeanne help us out with everything that We are longtime customers of this Chevy dealer location and Napleton is doing us right by having people like Jeanne help us out with everything that we needed done for our vehicle. Communication was great. Thank you. More

The staff is friendly, and the experience they provide has always been pleasant. My most recent visit was for an oil change and I was surprised by how quickly the service was performed. I did have an app has always been pleasant. My most recent visit was for an oil change and I was surprised by how quickly the service was performed. I did have an appointment, so I’m sure that helped. More

Every time I take my cars to Napleton saint chales Jeanna is always very helpful, she always explains me what they do to my car at the service. She is very polite. I’m so happy! is always very helpful, she always explains me what they do to my car at the service. She is very polite. I’m so happy! More

I took my car in for a oil change and air filter and tire rotation It was done quickly and no high pressure sale tactics were usef. rotation It was done quickly and no high pressure sale tactics were usef. More

Excellent service, thank you Jeanna and Dan for getting my car in and out on short notice, on a Saturday too! my car in and out on short notice, on a Saturday too! More

Jeanne and the service department took care of my concerns to my total satisfaction. We were very happy with the outcome concerns to my total satisfaction. We were very happy with the outcome More

I had the best experience both at dealership and with Juanita Soto! She is outstanding! Juanita Soto! She is outstanding! More