Napleton Chevrolet St. Charles

The dealership was perfectly good, but the amount of credit inquiries they ran was far far too excessive and did a significant amount of credit damage as a result. Otherwise the service was good. credit inquiries they ran was far far too excessive and did a significant amount of credit damage as a result. Otherwise the service was good. More

Beccy was verry good at explaining what needed to be done, how long it would take, and what the cost would be. done, how long it would take, and what the cost would be. More

No no no no no no no no no no no no no no no More

Oil change was quick and easy but tech was kind of pushy with regards to other service that he said I needed. I looked at the owners manual and they did recommend the list of work items, so..... I refused with regards to other service that he said I needed. I looked at the owners manual and they did recommend the list of work items, so..... I refused the extra ($1200) work and now have received at least 3 emails still suggesting the work. More

car is a 2017 car, one owner, bought new with less than 40 miles and the problem with the car was with a transmission part which a car driven under 7k per year has, sounds a bit strange, but I paid the bil 40 miles and the problem with the car was with a transmission part which a car driven under 7k per year has, sounds a bit strange, but I paid the bill of just under $1,000 which included a read end alignment?, again under 7k per year and a transmission fluid flush.... this should not have happened, GM should have been contacted and a solution reached...... gonna trade that car in and mine and head over to Ford and buy two new ones....... I had it............ More

Austin's knowledge of the vehicle that we purchased was what you would hope to receive from a salesman for a purchase as sophisticated as a new Tahoe. what you would hope to receive from a salesman for a purchase as sophisticated as a new Tahoe. More

Everyone was friendly. Had a great selection of vehicles. I was able to find exactly what I wanted Had a great selection of vehicles. I was able to find exactly what I wanted More

Traveled from out of state. The dealership had a at least 5 hours to get the car ready for purchase as we indicated our arrival time over the phone and our intent to buy the car The dealership had a at least 5 hours to get the car ready for purchase as we indicated our arrival time over the phone and our intent to buy the car. When we arrived it was as if we had not called ahead. NOTHING was ready. The car was still on the display ramps and had no gas. The car was not cleaned. Although new, it was dusty inside. They ran the car through their car wash, but did nothing else. When it came to the price, it was over $1500 higher than the quoted price over the phone. Watch for hidden fees for anti-theft and rust protection which was not disclosed over the phone or on the website. Apparently these add-ons are automatically done on every new car. If that is the case, then they should know and advertise them accordingly. We ended up buying the car only because it was one of just a few remaining as Chevy discontinued the premier Malibu at the end of 2022. The only highlight was the finance department. They were able to work quickly in order to get us back on the road for our 5 hour drive home. More

Joe was very easy to deal with. Will be my first stop for my next new truck. Will be my first stop for my next new truck. More

Joe was very helpful with the whole process of me coming from school and getting the car that I wanted. It was an easy process and well worth it. from school and getting the car that I wanted. It was an easy process and well worth it. More