Napleton Chevrolet St. Charles

Everyone was friendly. Had a great selection of vehicles. I was able to find exactly what I wanted Had a great selection of vehicles. I was able to find exactly what I wanted More

Traveled from out of state. The dealership had a at least 5 hours to get the car ready for purchase as we indicated our arrival time over the phone and our intent to buy the car The dealership had a at least 5 hours to get the car ready for purchase as we indicated our arrival time over the phone and our intent to buy the car. When we arrived it was as if we had not called ahead. NOTHING was ready. The car was still on the display ramps and had no gas. The car was not cleaned. Although new, it was dusty inside. They ran the car through their car wash, but did nothing else. When it came to the price, it was over $1500 higher than the quoted price over the phone. Watch for hidden fees for anti-theft and rust protection which was not disclosed over the phone or on the website. Apparently these add-ons are automatically done on every new car. If that is the case, then they should know and advertise them accordingly. We ended up buying the car only because it was one of just a few remaining as Chevy discontinued the premier Malibu at the end of 2022. The only highlight was the finance department. They were able to work quickly in order to get us back on the road for our 5 hour drive home. More

Chevy did great work on my vehicle. The mechanics at chevy are very knowledgeable and helpful. The mechanics at chevy are very knowledgeable and helpful. More

Joe was very easy to deal with. Will be my first stop for my next new truck. Will be my first stop for my next new truck. More

Joe was very helpful with the whole process of me coming from school and getting the car that I wanted. It was an easy process and well worth it. from school and getting the car that I wanted. It was an easy process and well worth it. More

Quick efficient and the advisor was great. Didn’t try to hassle me with extra stuff to purchase. Didn’t try to hassle me with extra stuff to purchase. More

Always keeps me updated and has vehicle ready as soon as I'm am out of work I'm am out of work More

Bill kept informed. Car works fine. Experience as expected. Here is the fifteen word minimum. Car works fine. Experience as expected. Here is the fifteen word minimum. More

The service department was wonderful on Monday morning. Greg Titus checked me in and then the repair person tried to install the new black grill and black bowties which were ordered on my car November 14 Greg Titus checked me in and then the repair person tried to install the new black grill and black bowties which were ordered on my car November 14 2022. However, they car came in without either of these things. Greg and his repair person worked throughout the day to fix this issued, but the grill that had been ordered was the incorrect one. Greg and his team ordered the correct grill and whenever it gets here they will install the correct black grill and black bowties. I feel they went above and beyond to make sure the correct black grill gets installed and didn't just make it work and send me on my way. More

Bill Bryant was very helpful. All fronts dealing with napleton was professional and made the experience as smooth as possible All fronts dealing with napleton was professional and made the experience as smooth as possible More