Napleton Chevrolet Buick GMC
Beaver Dam, WI
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The service and parts department are staffed with friendly and helpful employees, have always had a great positive interaction when bringing my vehicle in for service! friendly and helpful employees, have always had a great positive interaction when bringing my vehicle in for service! More
November of 2022 had a set of new tires put on an SUV, aligned, and balanced. By Feb 2023 something was wrong with the tires. Go forward a YEAR, the noise of the tires is getting louder, multiple visits, aligned, and balanced. By Feb 2023 something was wrong with the tires. Go forward a YEAR, the noise of the tires is getting louder, multiple visits, rotations, re-alignment etc. The service department is telling us will need to replace the tires to fix this and “It isn’t like the tires are going to blow, they are just making noise”, what??? We had to remind them we bought the tires THERE and there should be a warranty. Brought the vehicle to another shop and within 30 minutes they identified the problem that should have been caught on one of the tire rotations or alignment. Neither the service department or the tire manufacturer will stand behind the tires or the work done. For the last two weeks we have been calling with either no answer or leaving messages with no reply. We have been customers for 15+ years, hard to believe that Napleton is treating customers like this. More
Delt with Jeff and Mike on a new GMC ,they were both very helpful with finding exactly the truck that fit my needs with a no pressure, friendly environment. Very helpful with working through the many discoun helpful with finding exactly the truck that fit my needs with a no pressure, friendly environment. Very helpful with working through the many discounts and rebates, we were very satisfied with our final deal and would recommend both of them. More