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Napleton Buick GMC
Crystal Lake, IL
413 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 413 reviews
February 10, 2026
The service department does a great job. They are extremely flexible and accommodating. Work always gets done in a timely matter. And you don’t feel like they are selling you something you d They are extremely flexible and accommodating. Work always gets done in a timely matter. And you don’t feel like they are selling you something you don’t need. More
by gerrytassell
February 07, 2026
My appointment was as on time and the service was performed promptly. No sales pressure. Overall good experience. performed promptly. No sales pressure. Overall good experience. More
by jerryjay49
Employees Worked With
February 06, 2026
Steve was great. Service was quick. Will return to the dealership for future services on my Buick. Service was quick. Will return to the dealership for future services on my Buick. More
by kllwlkr
Employees Worked With
February 01, 2026
Friendly staff and knowledgeable sales team. Purchasing my truck was quick and painless. Financing was easy too. Purchasing my truck was quick and painless. Financing was easy too. More
by Rich K
January 31, 2026
My husband and I bought a used vehicle here and had a very good experIence with Ryan and the staff. They were patient, professional and very helpful. very good experIence with Ryan and the staff. They were patient, professional and very helpful. More
by jamie.delacruz1
January 28, 2026
First time experience with Napleton was very good. We worked with Freddi Alvarado, who was extremely helpful, informative, and patient with all our questions and indecision. Unlike other dealerships t We worked with Freddi Alvarado, who was extremely helpful, informative, and patient with all our questions and indecision. Unlike other dealerships that we visited, Freddie was very knowledgeable able about all the features of the cars we looked at, even a car of a different brand. Overall a very good experience. More
by rlnoonan
Employees Worked With
Freddi Alvarado
January 28, 2026
Napleton Cust Service has been excellent the 2 times I took my vehicle in. I like how they check everything out not just the problem. The service dept. team are phenomenal. The problem was fixed and my S took my vehicle in. I like how they check everything out not just the problem. The service dept. team are phenomenal. The problem was fixed and my SUV is in great shape today. Thanks for the great service Garrett. Thanks Napleton! Mary Wyatt 👍🏻 Jan 27,2026 More
by Mary
Employees Worked With
Garrett (5 Stars)
January 24, 2026
Steve at GMC provided outstanding service, clear communication, fast turnaround, and cared about my vehicle. communication, fast turnaround, and cared about my vehicle. More
by c.hardy608
Employees Worked With
