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Napleton Buick GMC

Crystal Lake, IL

Overview
Reviews
Vehicles
4.8
412 Reviews
Call Dealership (815) 219-7138
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6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 412 reviews

February 07, 2026

My appointment was as on time and the service was performed promptly. No sales pressure. Overall good experience. More

by jerryjay49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
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Feb 09, 2026 -

Napleton Buick GMC responded

Thank you for your review, Jerry! We're pleased to hear your appointment was on time and your service was performed promptly. We appreciate your business and hope to see you again at Napleton Buick GMC Crystal Lake!

February 06, 2026

Steve was great. Service was quick. Will return to the dealership for future services on my Buick. More

by kllwlkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Feb 09, 2026 -

Napleton Buick GMC responded

Thanks for the shoutout to Steve! We appreciate your support and look forward to assisting you again at Napleton Buick GMC Crystal Lake.

February 01, 2026

Friendly staff and knowledgeable sales team. Purchasing my truck was quick and painless. Financing was easy too. More

by Rich K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Ornelas, Nick Durband, Christian Leon
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Feb 03, 2026 -

Napleton Buick GMC responded

Hi Rich, thank you for sharing your experience with our friendly and knowledgeable team here at Napleton Buick GMC Crystal Lake. We appreciate your business and hope you enjoy your new truck!

January 31, 2026

My husband and I bought a used vehicle here and had a very good experIence with Ryan and the staff. They were patient, professional and very helpful. More

by jamie.delacruz1
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan English, Christian Leon
Report | Print
Feb 02, 2026 -

Napleton Buick GMC responded

Congratulations on your new vehicle, Jamie! We hope you and your husband will consider Napleton Buick GMC Crystal Lake for any future automotive needs. Thank you so much!

January 30, 2026

Kept me posted on the progress of my car, very friendly and the service was quivk More

by Ken0324
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Durband
Report | Print
Feb 02, 2026 -

Napleton Buick GMC responded

Thanks for the kind words for our Napleton Buick GMC Crystal Lake team. See you next time!

January 28, 2026

First time experience with Napleton was very good. We worked with Freddi Alvarado, who was extremely helpful, informative, and patient with all our questions and indecision. Unlike other dealerships t More

by rlnoonan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado
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Jan 28, 2026 -

Napleton Buick GMC responded

Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your positive feedback about Freddie! We're so happy that your first experience with us was helpful and informative.

January 28, 2026

Napleton Cust Service has been excellent the 2 times I took my vehicle in. I like how they check everything out not just the problem. The service dept. team are phenomenal. The problem was fixed and my S More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett (5 Stars)
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Jan 28, 2026 -

Napleton Buick GMC responded

Mary, thank you for sharing your glowing review of Garrett and the rest of the service team! We are grateful for your business and we look forward to seeing you next time at Napleton Buick GMC Crystal Lake!

January 26, 2026

First time doing business there excellent customer service. Very helpful and professional service. Very happy More

by questracing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Jan 26, 2026 -

Napleton Buick GMC responded

Thank you for sharing your first experience with us! We are grateful for your business and hope to see you again at Napleton Buick GMC Crystal Lake.

January 24, 2026

Steve at GMC provided outstanding service, clear communication, fast turnaround, and cared about my vehicle. More

by c.hardy608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jan 26, 2026 -

Napleton Buick GMC responded

We love seeing your five-star review of Steve and the team! Thank you for choosing Napleton Buick GMC Crystal Lake!

January 23, 2026

Nick was very knowledgeable and helpful. The newer cars have many bells and whistles; Nick was very instructive and patient as we tried to comprehend all the high-tech features. Would recomm More

by e1331c
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Durband
Report | Print
Jan 26, 2026 -

Napleton Buick GMC responded

Thank you for your fantastic review of Nick and the team! We're happy to hear you are satisfied with your experience at Napleton Buick GMC Crystal Lake. See you next time!

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