Napleton Buick GMC

Great Service department. everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice More

Friendly and competent staff. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. More

Easy process and Seann was great to work with. Post sale follow up is appreciated Post sale follow up is appreciated More

Ryan and team were great! I just hope the service department will be as good! I just hope the service department will be as good! More

Excellent service, good and flexible time for the appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve.. appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve.. More

They don't hold true to there estimates! For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude. For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude. More

Service writers Steve and Santo were extremely helpful and Polite, mechanic Greg explained my repair in detail and showed me the parts that failed in my engine, his work area extremely clean and organized and Polite, mechanic Greg explained my repair in detail and showed me the parts that failed in my engine, his work area extremely clean and organized. I would highly recommend any GMC owner to Napleton, Top Notch dealership !!! More

Great experience with Napleton Crystal Lake,IL. Erick the sales manager was great. Thanks for making buying our new Buick a pleasant experience. Erick the sales manager was great. Thanks for making buying our new Buick a pleasant experience. More

Steve, the representative in the Service Department at Napleton, was courteous and informed me of the areas needing repair, provided an estimate of cost, and an accurate gauge of time required for comple Napleton, was courteous and informed me of the areas needing repair, provided an estimate of cost, and an accurate gauge of time required for completion of service. He even offered to drive me home & pick me up when the car was ready. I was pleased with the process & appreciated the visual portion of the description of needed service. I am not a fan of the text to my phone about service needs. I prefer face-to-face conversations. More

Jennifer in service was the reason I will come there for the rest of the services needed. She was very respectful and showed compassion for her job the rest of the services needed. She was very respectful and showed compassion for her job More