Napleton Buick GMC

We went here looking for a specific vehicle. We talked with Ryan English, told him exactly what I wanted, GMC 6 cylinder, nothing less. He was phenomenal & I tried thinking of another type but We talked with Ryan English, told him exactly what I wanted, GMC 6 cylinder, nothing less. He was phenomenal & I tried thinking of another type but wanted a GMC & it had to be a 6 cylinder. He went away for a few minutes & drove up with the GMC which was traded in the day b4. Once I looked at the mileage & year, I knew it was the one. Ryan was knowledgeable, caring & very helpful. Others were very nice & informative also. They don’t bug you when you’re looking, which is awesome but are ready to help you when ready. I give Napleton Buick GMC in Crystal Lake, IL. an Excellent rating & will tell others about this Dealership. I would go here again. Hats off Ryan, great job!👏🏻👍🏻 More

fantastic service very good communication thank you for my new car I highly recommend this dealer and the people who work there. Anna my new car I highly recommend this dealer and the people who work there. Anna More

Worst dealership ever force positove reviews when u purchase! Only to discover they sell cars that require expensive maintenance within 3 months of purchasing! Even when you purchase their premium warr purchase! Only to discover they sell cars that require expensive maintenance within 3 months of purchasing! Even when you purchase their premium warranty plus they charge u 100$ to diagnosed their poor judgement!! Don't ever buy from GMC Crystal Lake ull be sorry!! I'll be reporting to Attorney General, FTC, General Management, local police to male report and disputing charge on card! Disgusting business practices GMC taking advantage of your customers! More

Napleton Buick GMC was a great dealership. Helped me out with my car without issue! Helped me out with my car without issue! More

I called for an appointment for an oil change and they got me in right away.. got me in right away.. More

Our salesman Ryan English was amazing. He met all our expectations in finding the right car for us. Did great job teaching us how to use all the new car features. What we did not like is He met all our expectations in finding the right car for us. Did great job teaching us how to use all the new car features. What we did not like is how long it took to close the deal after we agreed to terms More

Everything was handled to my satisfaction and the service agent made the entire experience hassle free. agent made the entire experience hassle free. More

I came and get my car I was in and out thanks to the Nice Gentleman’s that helped me which was Christian Darien and Freddi Nice Gentleman’s that helped me which was Christian Darien and Freddi More

I worked with Nick in sales and Erick the finance manager. What an amazing, seamless and smooth experience I had purchasing my car. I will definitely be referring people to this dealership and specif manager. What an amazing, seamless and smooth experience I had purchasing my car. I will definitely be referring people to this dealership and specifically to both Nick and Erick. They are wonderful. More